Arnold Grounds Property Management
Community Manager-Laurel Park
Arnold Grounds Property Management, Des Moines, Iowa, United States
Arnold Grounds Apartment Management is currently seeking an Affordable Community Manager with extensive knowledge regarding affordable project and tenant-based Section 8 or LIHTC properties. Must have an in‑depth working background with One‑Site leasing and rents. The ideal candidate will be responsible for managing the daily operations and achieving the financial goals of the property. The Affordable Community Manager oversees personnel, working waitlist and leasing, collections, resident retention and customer service, community maintenance, contracted services, administration and reporting, community safety and legal compliance with budget parameters.
The Affordable Community Manager reports directly to the Area Vice President and District Manager. The ideal candidate will directly supervise the Lead Maintenance, Assistant Community Manager, and Leasing. Must have experience working on a larger property with over 200 units.
The Affordable Community Manager always projects professionalism and self‑confidence when interacting and communicating with subordinates, coworkers, superiors and property owners.
Essential Job Functions
Provides exceptional customer service by responding quickly and courteously to resident concerns and questions, taking prompt action to solve problems, and documenting and conveying resident requests for maintenance to the maintenance staff.
Maintains tenant relations and ensures that tenants understand their rights and responsibilities for the community.
Ensures that all required paperwork for move‑ins, move‑outs, certifications, recertifications or internal transfers is processed in accordance with all federal, state and local requirements.
Maintains the waitlist in compliance with HUD rules and guidelines.
Receives rent payments from residents, completes resident receipts, posts rent payments to resident accounts and updates resident records.
Complies with company policies and procedures and promotes and ensures compliance with Fair Housing Laws and other industry‑related federal, state and local laws.
Adheres to all company and site policies and procedures according to the employee handbook, and Arnold Grounds safety policies.
Assists in maintaining the physical appearance of the community by picking up grounds, performing minor apartment cleaning and touch‑up, and ensuring the common areas are clean and neat.
Participates in all mandatory training programs.
Prioritises Occupancy.
Responsible for reporting to work on time as scheduled and complying with dress code.
Minimum Knowledge, Skills and Abilities Required
Excellent communication skills demonstrating verbal and written expression, active listening and ability to maintain interpersonal relationships.
Knowledgeable of the latest local, state and federal housing regulations and guidelines related to project‑based Section 8 affordable housing and LIHTC.
Ability to lead others in delivering outstanding customer service.
Willingness to work non‑traditional hours, including nights, weekends and holidays.
Education and Experience Required
High School diploma, GED or additional equivalent experience.
Prior experience working with project‑based Section 8 housing and LIHTC.
Physical Demands and Working Conditions The physical demands of the job described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands and fingers to handle or feel objects, tools or controls; reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, crawl, talk and hear. The employee must occasionally lift and or move up to 25 pounds. Specific vision ability required by the job includes close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. While performing the duties of this job, the employee normally works primarily in a temperature‑controlled indoor environment but may occasionally work in an outdoor environment exposed to adverse weather conditions. The noise level in the work environment is low to moderate.
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The Affordable Community Manager reports directly to the Area Vice President and District Manager. The ideal candidate will directly supervise the Lead Maintenance, Assistant Community Manager, and Leasing. Must have experience working on a larger property with over 200 units.
The Affordable Community Manager always projects professionalism and self‑confidence when interacting and communicating with subordinates, coworkers, superiors and property owners.
Essential Job Functions
Provides exceptional customer service by responding quickly and courteously to resident concerns and questions, taking prompt action to solve problems, and documenting and conveying resident requests for maintenance to the maintenance staff.
Maintains tenant relations and ensures that tenants understand their rights and responsibilities for the community.
Ensures that all required paperwork for move‑ins, move‑outs, certifications, recertifications or internal transfers is processed in accordance with all federal, state and local requirements.
Maintains the waitlist in compliance with HUD rules and guidelines.
Receives rent payments from residents, completes resident receipts, posts rent payments to resident accounts and updates resident records.
Complies with company policies and procedures and promotes and ensures compliance with Fair Housing Laws and other industry‑related federal, state and local laws.
Adheres to all company and site policies and procedures according to the employee handbook, and Arnold Grounds safety policies.
Assists in maintaining the physical appearance of the community by picking up grounds, performing minor apartment cleaning and touch‑up, and ensuring the common areas are clean and neat.
Participates in all mandatory training programs.
Prioritises Occupancy.
Responsible for reporting to work on time as scheduled and complying with dress code.
Minimum Knowledge, Skills and Abilities Required
Excellent communication skills demonstrating verbal and written expression, active listening and ability to maintain interpersonal relationships.
Knowledgeable of the latest local, state and federal housing regulations and guidelines related to project‑based Section 8 affordable housing and LIHTC.
Ability to lead others in delivering outstanding customer service.
Willingness to work non‑traditional hours, including nights, weekends and holidays.
Education and Experience Required
High School diploma, GED or additional equivalent experience.
Prior experience working with project‑based Section 8 housing and LIHTC.
Physical Demands and Working Conditions The physical demands of the job described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands and fingers to handle or feel objects, tools or controls; reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, crawl, talk and hear. The employee must occasionally lift and or move up to 25 pounds. Specific vision ability required by the job includes close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. While performing the duties of this job, the employee normally works primarily in a temperature‑controlled indoor environment but may occasionally work in an outdoor environment exposed to adverse weather conditions. The noise level in the work environment is low to moderate.
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