Manpower Group (USA)
Customer Care Utilities Dept Manpower Group (USA)•Tulsa, OK, United States
Customer Care Representative Location : Tulsa, OK
Schedule : Monday–Friday, 8:00 AM – 5:00 PM
Pay : $18.87
Manpower is hiring Customer Care Representatives for the City of Tulsa Utilities Call Center. This role will support residents with water, sewer, trash, and solid waste services questions. This is a phone-based, call center role—focused on delivering excellent service, resolving billing inquiries, and helping residents manage their accounts.
Responsibilities
Answer incoming calls regarding utility billing, payments, and service requests.
Provide clear and accurate information about water, sewer, trash, and solid waste services.
Assist customers with payment arrangements, account updates, and service changes.
Process service requests and resolve concerns in a timely, professional manner.
Use multiple systems to manage customer accounts and document all interactions.
Stay up to date with department policies and procedures to ensure accurate information is shared.
Qualifications
High school diploma or GED required.
1+ year of recent customer service / call center experience.
Strong verbal communication and active listening skills.
Accurate data entry and ability to navigate multiple systems / screens.
Professional phone etiquette and ability to handle high call volumes.
Bilingual (Spanish / English) a plus, but not required.
J-18808-Ljbffr
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Customer Care Representative Location : Tulsa, OK
Schedule : Monday–Friday, 8:00 AM – 5:00 PM
Pay : $18.87
Manpower is hiring Customer Care Representatives for the City of Tulsa Utilities Call Center. This role will support residents with water, sewer, trash, and solid waste services questions. This is a phone-based, call center role—focused on delivering excellent service, resolving billing inquiries, and helping residents manage their accounts.
Responsibilities
Answer incoming calls regarding utility billing, payments, and service requests.
Provide clear and accurate information about water, sewer, trash, and solid waste services.
Assist customers with payment arrangements, account updates, and service changes.
Process service requests and resolve concerns in a timely, professional manner.
Use multiple systems to manage customer accounts and document all interactions.
Stay up to date with department policies and procedures to ensure accurate information is shared.
Qualifications
High school diploma or GED required.
1+ year of recent customer service / call center experience.
Strong verbal communication and active listening skills.
Accurate data entry and ability to navigate multiple systems / screens.
Professional phone etiquette and ability to handle high call volumes.
Bilingual (Spanish / English) a plus, but not required.
J-18808-Ljbffr
#J-18808-Ljbffr