Help Desk Manager — SLA-Driven IT Support Lead

A technology firm is seeking a Help Desk Manager to oversee daily operations and lead a team of Help Desk Analysts. The candidate should have a minimum of 5 years in helpdesk roles, including 2 years in a managerial capacity. Responsibilities include ensuring adequate staffing, mentoring staff, process improvement, and analyzing helpdesk metrics. The ideal candidate will possess strong leadership, communication skills, and a commitment to customer service excellence. #J-18808-Ljbffr