Marsh & McLennan Companies
Application Support Administrator
Marsh & McLennan Companies, Charlotteville, New York, United States, 12036
Why consider this job opportunity
Generous time off, including personal and volunteering days
Tuition reimbursement and professional development opportunities
Flexible remote work options
Charitable contribution matching programs
Stock purchase opportunities
Award-winning, inclusive workplace culture promoting well-being and meaningful impact
What to Expect (Job Responsibilities)
Review incoming Help Desk tickets to provide technical support and troubleshooting for applications
Resolve issues in a timely manner to minimize downtime and ensure optimal application performance
Manage user access and permissions while ensuring data security and compliance with company policies
Assist in escalating unresolved issues and provide prompt feedback to internal customers
Collaborate with cross-functional teams to enhance user support and application performance
What is Required (Qualifications)
Fluency in both French and English
Strong knowledge of Agency Management System Administration, specifically Applied Epic or Vertafore applications
Experience working in a Help Desk environment, such as ServiceNow
Excellent attention to detail with proven organizational and time management skills
Strong communication and interpersonal skills to effectively collaborate in a team environment
How to Stand Out (Preferred Qualifications)
Proficiency with Windows Operating Systems and MS Office products
Some insurance agency experience
Knowledge of applications such as Concur, DocuSign, Smartsheet, Applied CSR24, Applied TAM, and Erlon
#Insurance #TechnicalSupport #RemoteWork #ProfessionalDevelopment #InclusiveWorkplace
#J-18808-Ljbffr
Generous time off, including personal and volunteering days
Tuition reimbursement and professional development opportunities
Flexible remote work options
Charitable contribution matching programs
Stock purchase opportunities
Award-winning, inclusive workplace culture promoting well-being and meaningful impact
What to Expect (Job Responsibilities)
Review incoming Help Desk tickets to provide technical support and troubleshooting for applications
Resolve issues in a timely manner to minimize downtime and ensure optimal application performance
Manage user access and permissions while ensuring data security and compliance with company policies
Assist in escalating unresolved issues and provide prompt feedback to internal customers
Collaborate with cross-functional teams to enhance user support and application performance
What is Required (Qualifications)
Fluency in both French and English
Strong knowledge of Agency Management System Administration, specifically Applied Epic or Vertafore applications
Experience working in a Help Desk environment, such as ServiceNow
Excellent attention to detail with proven organizational and time management skills
Strong communication and interpersonal skills to effectively collaborate in a team environment
How to Stand Out (Preferred Qualifications)
Proficiency with Windows Operating Systems and MS Office products
Some insurance agency experience
Knowledge of applications such as Concur, DocuSign, Smartsheet, Applied CSR24, Applied TAM, and Erlon
#Insurance #TechnicalSupport #RemoteWork #ProfessionalDevelopment #InclusiveWorkplace
#J-18808-Ljbffr