People First Service Center
PROGRAM OPERATIONS ADMINISTRATOR - SES - 64082254
People First Service Center, Tallahassee, Florida, us, 32318
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PROGRAM OPERATIONS ADMINISTRATOR - SES - 64082254 Date: Jan 9, 2026
The State Personnel System is an E-Verify employer. For more information click on ourE-Verify Website.
Requisition No: 867462
Agency: Department of Health
Working Title: PROGRAM OPERATIONS ADMINISTRATOR - SES - 64082254
Licensure Support Services, Customer Contact Center
Program Operations Administrator – SES
Anticipated Vacancy
Are you a strong manager with a firm background in prioritizing work? Do you have a thirst for GOOD customer service practices? Are you willing to build a team that exceeds expectations while simultaneously supporting one another? Do you possess an appropriate sense of urgency and empathy? If you answered yes to the above questions, and if joining a management team that is committed to building a strong foundation of communication and excellent customer service, then we want to hear from you! The Bureau of Operations, Licensure Support Services Unit’s Customer Contact Center is seeking a dedicated, driven Program Operations Administrator to join our dynamic management team.
***ATTENTION CANDIDATES***
All fields in the Candidate Profile must be completed (an attached resume is not a substitution for the information required on the candidate profile).
Work history, duties, and responsibilities, hours worked, supervisor, and formal education fields, etc. must be filled out to determine qualifications for this position.
Responses to Qualifying Questions must be clearly supported in your employment history.
Your Specific Responsibilities This position spends more than 50% of the time engaged in supervisory responsibilities. This includes communicating, motivating, training, and evaluating employees in addition to planning and directing employees’ work. The incumbent has the authority to hire, transfer, suspend, lay off, recall, promote, discharge, assign, reward, or discipline subordinate employees or effectively recommend such action. The incumbent will also be required to develop performance expectations, meet with staff regularly to discuss performance, complete performance reviews, maintain vacation and work schedules, ensure proper coverage, and complete timesheets.
Supervisor of nine call agents in the Customer Contact Center.
The selected incumbent for this position requires the ability to communicate effectively, verbally and in writing. The incumbent uses discretion and independent judgement when performing managerial duties including but not limited to: providing call agents with instructions, procedures, and directives needed to efficiently provide professional, accurate and courteous assistance to the public.
Measure staff performance via Contact Center reports and monitor phone calls.
Handle escalated calls by providing personal guidance to healthcare practitioners with more complex and/or technical inquiries regarding certification, licensure, discipline, and other regulatory functions.
Assist the section manager in developing policies and procedures for the team and recommend any necessary changes. Also assist in managing the development of new programs and improvements to the existing to meet client, applicant and/or licensee needs to ensure the efficiency of the Call Center Operations.
Performs related work as required.
Required Knowledge, Skills, and Abilities
Ability to utilize computers and telephone equipment required for the position.
Ability to determine work priorities, assign work, and ensure proper completion of work assignments.
Ability to supervise others.
Ability to understand and apply applicable rules, policies and procedures regarding licensure and regulation of professionals.
Ability to establish and maintain effective working relationships with others.
Minimum Qualifications
Three (3) years working in a structured Customer Contact Center and/or college education on a year-for-year basis.
Demonstration of personal, professional development geared toward public administration, management and leadership.
Florida Department of Health Mission, Vision, and Values Mission:
To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.
Vision:
To be the Healthiest State in the Nation.
Values:
I nnovation: We search for creative solutions and manage resources wisely.
C ollaboration: We use teamwork to achieve common goals & solve problems.
A ccountability: We perform with integrity & respect.
R esponsiveness: We achieve our mission by serving our customers & engaging our partners.
E xcellence: We promote quality outcomes through learning & continuous performance improvement.
Where You Will Work Division of Medical Quality Assurance
This is a full-time, in-office role with no provision for remote work.
The Benefits of Working for the State of Florida Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:
Annual and Sick Leave benefits;
Nine paid holidays and one Personal Holiday each year;
State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
Retirement plan options, including employer contributions
Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.
This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check. Successful completion of a drug test is a condition of employment for safety-sensitive positions.
Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov
If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re‑employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.
The successful candidate will be required to complete the Form I‑9 and that information will be verified using the E‑Verify system. E‑Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.
Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.
All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.
Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1‑877‑562‑7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug‑Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug‑Free Workplace Act.
Location: TALLAHASSEE, FL, US, 32399 TALLAHASSEE, FL, US, 32305 TALLAHASSEE, FL, US, 32303 TALLAHASSEE, FL, US, 32309 TALLAHASSEE, FL, US, 32302 TALLAHASSEE, FL, US, 32304 TALLAHASSEE, FL, US, 32301 TALLAHASSEE, FL, US, 32310 TALLAHASSEE, FL, US, 32308 TALLAHASSEE, FL, US, 32316 TALLAHASSEE, FL, US, 32311 TALLAHASSEE, FL, US, 32307 TALLAHASSEE, FL, US, 32317 TALLAHASSEE, FL, US, 32312
For assistance, call the People First Service Center at (877) 562-7287 Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time.
#J-18808-Ljbffr
PROGRAM OPERATIONS ADMINISTRATOR - SES - 64082254 Date: Jan 9, 2026
The State Personnel System is an E-Verify employer. For more information click on ourE-Verify Website.
Requisition No: 867462
Agency: Department of Health
Working Title: PROGRAM OPERATIONS ADMINISTRATOR - SES - 64082254
Licensure Support Services, Customer Contact Center
Program Operations Administrator – SES
Anticipated Vacancy
Are you a strong manager with a firm background in prioritizing work? Do you have a thirst for GOOD customer service practices? Are you willing to build a team that exceeds expectations while simultaneously supporting one another? Do you possess an appropriate sense of urgency and empathy? If you answered yes to the above questions, and if joining a management team that is committed to building a strong foundation of communication and excellent customer service, then we want to hear from you! The Bureau of Operations, Licensure Support Services Unit’s Customer Contact Center is seeking a dedicated, driven Program Operations Administrator to join our dynamic management team.
***ATTENTION CANDIDATES***
All fields in the Candidate Profile must be completed (an attached resume is not a substitution for the information required on the candidate profile).
Work history, duties, and responsibilities, hours worked, supervisor, and formal education fields, etc. must be filled out to determine qualifications for this position.
Responses to Qualifying Questions must be clearly supported in your employment history.
Your Specific Responsibilities This position spends more than 50% of the time engaged in supervisory responsibilities. This includes communicating, motivating, training, and evaluating employees in addition to planning and directing employees’ work. The incumbent has the authority to hire, transfer, suspend, lay off, recall, promote, discharge, assign, reward, or discipline subordinate employees or effectively recommend such action. The incumbent will also be required to develop performance expectations, meet with staff regularly to discuss performance, complete performance reviews, maintain vacation and work schedules, ensure proper coverage, and complete timesheets.
Supervisor of nine call agents in the Customer Contact Center.
The selected incumbent for this position requires the ability to communicate effectively, verbally and in writing. The incumbent uses discretion and independent judgement when performing managerial duties including but not limited to: providing call agents with instructions, procedures, and directives needed to efficiently provide professional, accurate and courteous assistance to the public.
Measure staff performance via Contact Center reports and monitor phone calls.
Handle escalated calls by providing personal guidance to healthcare practitioners with more complex and/or technical inquiries regarding certification, licensure, discipline, and other regulatory functions.
Assist the section manager in developing policies and procedures for the team and recommend any necessary changes. Also assist in managing the development of new programs and improvements to the existing to meet client, applicant and/or licensee needs to ensure the efficiency of the Call Center Operations.
Performs related work as required.
Required Knowledge, Skills, and Abilities
Ability to utilize computers and telephone equipment required for the position.
Ability to determine work priorities, assign work, and ensure proper completion of work assignments.
Ability to supervise others.
Ability to understand and apply applicable rules, policies and procedures regarding licensure and regulation of professionals.
Ability to establish and maintain effective working relationships with others.
Minimum Qualifications
Three (3) years working in a structured Customer Contact Center and/or college education on a year-for-year basis.
Demonstration of personal, professional development geared toward public administration, management and leadership.
Florida Department of Health Mission, Vision, and Values Mission:
To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.
Vision:
To be the Healthiest State in the Nation.
Values:
I nnovation: We search for creative solutions and manage resources wisely.
C ollaboration: We use teamwork to achieve common goals & solve problems.
A ccountability: We perform with integrity & respect.
R esponsiveness: We achieve our mission by serving our customers & engaging our partners.
E xcellence: We promote quality outcomes through learning & continuous performance improvement.
Where You Will Work Division of Medical Quality Assurance
This is a full-time, in-office role with no provision for remote work.
The Benefits of Working for the State of Florida Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:
Annual and Sick Leave benefits;
Nine paid holidays and one Personal Holiday each year;
State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
Retirement plan options, including employer contributions
Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.
This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check. Successful completion of a drug test is a condition of employment for safety-sensitive positions.
Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov
If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re‑employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.
The successful candidate will be required to complete the Form I‑9 and that information will be verified using the E‑Verify system. E‑Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.
Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.
All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.
Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1‑877‑562‑7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug‑Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug‑Free Workplace Act.
Location: TALLAHASSEE, FL, US, 32399 TALLAHASSEE, FL, US, 32305 TALLAHASSEE, FL, US, 32303 TALLAHASSEE, FL, US, 32309 TALLAHASSEE, FL, US, 32302 TALLAHASSEE, FL, US, 32304 TALLAHASSEE, FL, US, 32301 TALLAHASSEE, FL, US, 32310 TALLAHASSEE, FL, US, 32308 TALLAHASSEE, FL, US, 32316 TALLAHASSEE, FL, US, 32311 TALLAHASSEE, FL, US, 32307 TALLAHASSEE, FL, US, 32317 TALLAHASSEE, FL, US, 32312
For assistance, call the People First Service Center at (877) 562-7287 Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time.
#J-18808-Ljbffr