Lillio
Overview
Account Manager at Lillio (formerly HiMama). We are committed to serving the field as an authentic voice of the early childhood education (ECE) workforce, providing programs with building blocks for high-quality early care and education and helping educators focus on relationships, play, creativity, and nurturing caregiving. We are a social-purpose business and certified B Corporation that empowers early childhood educators through innovative, affordable tools to improve child outcomes, engage families, and support professional growth.
Lillio is a Series B, private-equity backed business. We are part of the Bain Double Impact portfolio and have been recognized as an industry leader, including Fortune's 2023 "Impact 20" list for organizations solving social and environmental problems.
What We’re Looking For Passionate, ambitious, and confident Account Managers who want to challenge themselves in a fast-paced, high-growth environment. Ideal candidates enjoy connecting with customers and meeting individual and team targets. They are excited by new challenges, have strong attention to detail and problem-solving skills, and want to make an impact beyond dollars and cents by improving outcomes for hundreds of thousands of children worldwide. As an Account Manager, you will work directly to empower Early Childhood Educators and influence learning outcomes for children aged zero to five.
Responsibilities How You\'ll Make an Impact:
Client Relationship Management: Serve as the primary point of contact for assigned accounts, fostering strong, long-term relationships.
Customer Support: Address customer inquiries, troubleshoot issues, and provide expert advice on best practices.
Account Growth: Identify opportunities for upselling or expanding product offerings within existing accounts (with an emphasis on Billing and Payments customers). Include price negotiations and upcoming renewals.
Pipeline Management: Manage a portfolio of roughly 200 customers, including booking and managing online demos.
Prospecting, discovery, presentation, negotiating, and closing opportunities with existing accounts.
High performance: Consistently meet monthly, quarterly, and annual targets.
Collaboration: Work closely with sales, product, marketing, and customer success teams to ensure a smooth and effective customer experience.
Customer Advocacy: Collect customer feedback and advocate for their needs with the product team to drive continuous improvement.
Reporting & Documentation: Maintain detailed records of customer interactions, progress, and feedback using CRM tools.
Qualifications What You Bring to the Table:
Experience: 2+ years in account management, customer success, or a related field. Experience in the education or tech industry is a plus.
Strong Sales Skills: Demonstrated ability to upsell and cross-sell, identify opportunities, and achieve sales targets.
Negotiation Skills: Ability to negotiate contracts and terms while maintaining positive relationships.
Self-Motivated: Ability to work independently, manage a sales pipeline, and proactively identify opportunities for growth.
Strong Communication: Excellent verbal and written communication with the ability to build rapport with customers.
Problem-Solving: Critical thinking and quick problem resolution with a customer-first mindset.
Customer-Focused: Passionate about delivering an exceptional customer experience and success.
Tech-Savvy: Comfortable using CRM tools and SaaS products; able to learn new software quickly.
Organizational Skills: Strong time management to juggle multiple accounts and priorities.
Bachelor\'s Degree (or equivalent experience).
Nice to Have
Experience in Ed Tech sales or knowledge of Early Childhood Education
Experience in SaaS
Experience in payment processing sales
Familiarity with our tech stack: Salesforce, Salesloft, Google Suite, Slack
Compensation & Benefits Compensation: $65,000-$70,000 base, $105,000-$110,000 OTE uncapped per year. Offer evaluation based on relevant experience. Eligible to participate in the Employee Stock Option Plan.
Benefits: Flexible, remote-first work; health benefits (medical, dental, vision); 401K matching; HSA contribution for US employees; paid time off (vacation, personal, volunteer); Headspace subscription; learning, mentorship, and professional development opportunities; team-wide virtual events and celebrations.
Inclusion, Accommodations & Diversity Lillio is committed to inclusiveness, equity and accessibility. If you require accommodations, indicate so in your application. We discuss accommodations as needed. Diversity, Inclusion and Belonging (DIBS) are central to Lillio\'s values. We actively promote an inclusive work environment and support our people through a DIBS program, discussions, Slack community, training, volunteering, and donation matching.
Equal Employment Lillio is an equal employment opportunity employer. We consider all qualified applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other legally protected characteristics.
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Lillio is a Series B, private-equity backed business. We are part of the Bain Double Impact portfolio and have been recognized as an industry leader, including Fortune's 2023 "Impact 20" list for organizations solving social and environmental problems.
What We’re Looking For Passionate, ambitious, and confident Account Managers who want to challenge themselves in a fast-paced, high-growth environment. Ideal candidates enjoy connecting with customers and meeting individual and team targets. They are excited by new challenges, have strong attention to detail and problem-solving skills, and want to make an impact beyond dollars and cents by improving outcomes for hundreds of thousands of children worldwide. As an Account Manager, you will work directly to empower Early Childhood Educators and influence learning outcomes for children aged zero to five.
Responsibilities How You\'ll Make an Impact:
Client Relationship Management: Serve as the primary point of contact for assigned accounts, fostering strong, long-term relationships.
Customer Support: Address customer inquiries, troubleshoot issues, and provide expert advice on best practices.
Account Growth: Identify opportunities for upselling or expanding product offerings within existing accounts (with an emphasis on Billing and Payments customers). Include price negotiations and upcoming renewals.
Pipeline Management: Manage a portfolio of roughly 200 customers, including booking and managing online demos.
Prospecting, discovery, presentation, negotiating, and closing opportunities with existing accounts.
High performance: Consistently meet monthly, quarterly, and annual targets.
Collaboration: Work closely with sales, product, marketing, and customer success teams to ensure a smooth and effective customer experience.
Customer Advocacy: Collect customer feedback and advocate for their needs with the product team to drive continuous improvement.
Reporting & Documentation: Maintain detailed records of customer interactions, progress, and feedback using CRM tools.
Qualifications What You Bring to the Table:
Experience: 2+ years in account management, customer success, or a related field. Experience in the education or tech industry is a plus.
Strong Sales Skills: Demonstrated ability to upsell and cross-sell, identify opportunities, and achieve sales targets.
Negotiation Skills: Ability to negotiate contracts and terms while maintaining positive relationships.
Self-Motivated: Ability to work independently, manage a sales pipeline, and proactively identify opportunities for growth.
Strong Communication: Excellent verbal and written communication with the ability to build rapport with customers.
Problem-Solving: Critical thinking and quick problem resolution with a customer-first mindset.
Customer-Focused: Passionate about delivering an exceptional customer experience and success.
Tech-Savvy: Comfortable using CRM tools and SaaS products; able to learn new software quickly.
Organizational Skills: Strong time management to juggle multiple accounts and priorities.
Bachelor\'s Degree (or equivalent experience).
Nice to Have
Experience in Ed Tech sales or knowledge of Early Childhood Education
Experience in SaaS
Experience in payment processing sales
Familiarity with our tech stack: Salesforce, Salesloft, Google Suite, Slack
Compensation & Benefits Compensation: $65,000-$70,000 base, $105,000-$110,000 OTE uncapped per year. Offer evaluation based on relevant experience. Eligible to participate in the Employee Stock Option Plan.
Benefits: Flexible, remote-first work; health benefits (medical, dental, vision); 401K matching; HSA contribution for US employees; paid time off (vacation, personal, volunteer); Headspace subscription; learning, mentorship, and professional development opportunities; team-wide virtual events and celebrations.
Inclusion, Accommodations & Diversity Lillio is committed to inclusiveness, equity and accessibility. If you require accommodations, indicate so in your application. We discuss accommodations as needed. Diversity, Inclusion and Belonging (DIBS) are central to Lillio\'s values. We actively promote an inclusive work environment and support our people through a DIBS program, discussions, Slack community, training, volunteering, and donation matching.
Equal Employment Lillio is an equal employment opportunity employer. We consider all qualified applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other legally protected characteristics.
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