Westgate Resorts
Company Description
Adjacent to the Las Vegas Convention Center and just one block from the world‑famous Las Vegas Strip, the legendary
Westgate Las Vegas Resort & Casino
provides a fun, challenging and rewarding work atmosphere. Help create remarkable guest experiences at our world‑class resort, which features a lively casino that is home to the world’s largest Race & Sports Book; incredible restaurants, nightlife, and live entertainment; and the convenience of a Las Vegas Monorail station onsite for easy access to the Las Vegas Strip. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.
Job Description General Summary Of Duties Supervise operations of casino floor including coordinating and providing guest services with attention to quality of service provided by staff. Directing requests for extraordinary services, investigating complaints/concerns, analyzing problems and advising proper authorities. Train and evaluate staff. Assist with developing new ideas and improve upon existing procedures and services.
Role and Responsibilities
Supervise operations of casino floor including coordinating and providing guest services with attention to quality of service provided by staff.
Directing requests for extraordinary services, investigating complaints/concerns, analyzing problems and advising proper authorities.
Train and evaluate staff.
Assist with developing new ideas and improve upon existing procedures and services.
Qualifications Performance Requirements Ability to read, write, speak and understand the English language clearly to ascertain and document important information, to follow written and/or verbal instructions and to provide clear direction/guidance.
Ability to relate to all levels of management, employees and customers in verbal/written form.
Communicate effectively both verbally and in writing to provide clear direction, instruction and guidance to staff.
Assign and instruct all personnel in details of work.
Observe performance and encourage improvement.
Ability to maintain attendance in conformance with standards. Ability to maintain a neat, clean and well‑groomed appearance.
Experience Requirements Ability to organize/prioritize work, meet deadlines, work with minimal supervision and multiple interruptions, exercise judgment and adapt instructions/directions from one assignment to another. Supervise all staff including selection, training, counseling and discipline. Mathematical skills necessary to prepare forecasts, budgets, financial statements and perform calculations. Ability to access and input information using a moderately complex computer system. Listen & respond to guest inquiries using a positive, clear speaking voice, answer questions and offer assistance giving accurate information.
Education Requirements
High School Diploma
Any combination of education, training, or experience that provides the required knowledge, skills, and abilities.
Westgate Resorts is an Equal Employment Opportunity employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, contact WGAccommodations@wgresorts.com for the job title and the location of the position for which you are applying.
This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.
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Westgate Las Vegas Resort & Casino
provides a fun, challenging and rewarding work atmosphere. Help create remarkable guest experiences at our world‑class resort, which features a lively casino that is home to the world’s largest Race & Sports Book; incredible restaurants, nightlife, and live entertainment; and the convenience of a Las Vegas Monorail station onsite for easy access to the Las Vegas Strip. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.
Job Description General Summary Of Duties Supervise operations of casino floor including coordinating and providing guest services with attention to quality of service provided by staff. Directing requests for extraordinary services, investigating complaints/concerns, analyzing problems and advising proper authorities. Train and evaluate staff. Assist with developing new ideas and improve upon existing procedures and services.
Role and Responsibilities
Supervise operations of casino floor including coordinating and providing guest services with attention to quality of service provided by staff.
Directing requests for extraordinary services, investigating complaints/concerns, analyzing problems and advising proper authorities.
Train and evaluate staff.
Assist with developing new ideas and improve upon existing procedures and services.
Qualifications Performance Requirements Ability to read, write, speak and understand the English language clearly to ascertain and document important information, to follow written and/or verbal instructions and to provide clear direction/guidance.
Ability to relate to all levels of management, employees and customers in verbal/written form.
Communicate effectively both verbally and in writing to provide clear direction, instruction and guidance to staff.
Assign and instruct all personnel in details of work.
Observe performance and encourage improvement.
Ability to maintain attendance in conformance with standards. Ability to maintain a neat, clean and well‑groomed appearance.
Experience Requirements Ability to organize/prioritize work, meet deadlines, work with minimal supervision and multiple interruptions, exercise judgment and adapt instructions/directions from one assignment to another. Supervise all staff including selection, training, counseling and discipline. Mathematical skills necessary to prepare forecasts, budgets, financial statements and perform calculations. Ability to access and input information using a moderately complex computer system. Listen & respond to guest inquiries using a positive, clear speaking voice, answer questions and offer assistance giving accurate information.
Education Requirements
High School Diploma
Any combination of education, training, or experience that provides the required knowledge, skills, and abilities.
Westgate Resorts is an Equal Employment Opportunity employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, contact WGAccommodations@wgresorts.com for the job title and the location of the position for which you are applying.
This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.
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