U.S. Department of Defense
Guest Services Representative
U.S. Department of Defense, Minneapolis, Minnesota, United States, 55400
Position Overview
This position will be assigned to the North Country Lodge on Minneapolis-St Paul Air Reserve Base, Minnesota. This position is to provide front desk, guest services support for lodging operations. This is a Regular Part-Time position with guaranteed 20 hrs./wk., may work up to 40 hrs/wk., scheduled as needed. Position requires working irregular schedules, to include weekends, holidays, and all shifts. Employees appointed to a Regular category position are eligible for benefits.
Duties Receives and confirms room reservations by letter, telephone, email, or personal contact. Registers and assigns rooms to guests, makes and issues room keys, and may escort guests to rooms as needed. Ensures that only authorized patrons use government-sponsored quarters.
Calculates and posts charges to patrons' accounts and balances totals with control records. Accepts payment, makes change, and presents departing guests checkout statements. Prepares and safeguards cash receipts, prepares daily cashier's report, daily activity report, and may prepare consolidated daily activity report.
Maintains current checkout list. Maintains and sells sundry sales items to patrons. Maintains a professional appearance and demeanor at all times. Ensures required information is received from guest and entered into guest folio. Prints backup reports from property management system.
Ensures housekeeping status of rooms is updated. Records and notifies appropriate person/organization of maintenance problems reported by guests. Ensure front desk area and lobby remains clean. Process Night Audit procedures and close credit card machines nightly. Maintains the lost and found program. Ensures that customer service is the first priority.
Performs other related duties as assigned. If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12862410
Requirements
This position requires the incumbent to complete a background investigation with favorable results.
Incumbent must be able to work a regular or rotating schedule that includes evening or nights, weekends, and holidays.
Must meet state and legal age requirement for sale of alcoholic beverages.
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Duties Receives and confirms room reservations by letter, telephone, email, or personal contact. Registers and assigns rooms to guests, makes and issues room keys, and may escort guests to rooms as needed. Ensures that only authorized patrons use government-sponsored quarters.
Calculates and posts charges to patrons' accounts and balances totals with control records. Accepts payment, makes change, and presents departing guests checkout statements. Prepares and safeguards cash receipts, prepares daily cashier's report, daily activity report, and may prepare consolidated daily activity report.
Maintains current checkout list. Maintains and sells sundry sales items to patrons. Maintains a professional appearance and demeanor at all times. Ensures required information is received from guest and entered into guest folio. Prints backup reports from property management system.
Ensures housekeeping status of rooms is updated. Records and notifies appropriate person/organization of maintenance problems reported by guests. Ensure front desk area and lobby remains clean. Process Night Audit procedures and close credit card machines nightly. Maintains the lost and found program. Ensures that customer service is the first priority.
Performs other related duties as assigned. If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12862410
Requirements
This position requires the incumbent to complete a background investigation with favorable results.
Incumbent must be able to work a regular or rotating schedule that includes evening or nights, weekends, and holidays.
Must meet state and legal age requirement for sale of alcoholic beverages.
#J-18808-Ljbffr