Dunkin'
We are looking for Closing Managers/Shift Leaders to join our Dunkin' team! Shift Leaders are responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.
Competencies
Great Focus :
Understands and exceeds guest expectations, needs and requirements
Displays a sense of urgency with guests
Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
Resolves guest concerns by following Brand recommended guest recovery process
Passion for :
Sets and maintains high standards for self and others, acts as a role model
Consistently meets or exceeds goals
Contributes to the overall team performance; understands how his/her role relates to others
Problem Solving and Decision Making :
Identifies and resolves issues and problems
Uses information at hand to make decisions and solve problems; includes others when necessary
Interpersonal Relationships & Influence :
Develops and maintains relationships with team members
Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments
Requirements
Restaurant, retail, or supervisory experience
Math and writing skills
Basic computer skills
At least 18 years of age (where applicable)
High School diploma or equivalent, preferred
Fluent in English
Responsibilities
Team Environment :
Support a respectful team environment
Communicate shift priorities, goals and results with team members
Support the training of crew members as requested
Provide coaching and feedback to crew members
Operational Excellence :
Create and maintain a guest first culture in the restaurant
Resolve guest issues
Ensure Brand standards, recipes, and systems are executed
Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws
Profitability :
Drive sales goals and results
Execute restaurant standards and marketing initiatives
Manage cash over/short during shift
Ensure all products are prepared according to Brand standards
Work schedule :
8 hour shift
Weekend availability
Day shift
Night shift
Supplemental pay :
Tips
Create a job alert for this search #J-18808-Ljbffr
Competencies
Great Focus :
Understands and exceeds guest expectations, needs and requirements
Displays a sense of urgency with guests
Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
Resolves guest concerns by following Brand recommended guest recovery process
Passion for :
Sets and maintains high standards for self and others, acts as a role model
Consistently meets or exceeds goals
Contributes to the overall team performance; understands how his/her role relates to others
Problem Solving and Decision Making :
Identifies and resolves issues and problems
Uses information at hand to make decisions and solve problems; includes others when necessary
Interpersonal Relationships & Influence :
Develops and maintains relationships with team members
Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments
Requirements
Restaurant, retail, or supervisory experience
Math and writing skills
Basic computer skills
At least 18 years of age (where applicable)
High School diploma or equivalent, preferred
Fluent in English
Responsibilities
Team Environment :
Support a respectful team environment
Communicate shift priorities, goals and results with team members
Support the training of crew members as requested
Provide coaching and feedback to crew members
Operational Excellence :
Create and maintain a guest first culture in the restaurant
Resolve guest issues
Ensure Brand standards, recipes, and systems are executed
Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws
Profitability :
Drive sales goals and results
Execute restaurant standards and marketing initiatives
Manage cash over/short during shift
Ensure all products are prepared according to Brand standards
Work schedule :
8 hour shift
Weekend availability
Day shift
Night shift
Supplemental pay :
Tips
Create a job alert for this search #J-18808-Ljbffr