Coury Hospitality
Rooms Controller - Plunge Beach Resort
Coury Hospitality, Fort Lauderdale, Florida, us, 33336
Rooms Controller
Plunge Beach Resort in Lauderdale-By-The-Sea is a laid‑back, beachfront workplace with a fun, creative vibe. Just steps from the ocean, it offers a refreshing setting where curators enjoy a relaxed, supportive environment and genuine guest connections. With its retro‑meets‑modern style and tight‑knit crew, it’s the perfect place to grow your hospitality career while embracing the beach life.
The Rooms Controller is responsible for managing the resort’s direct phone system and communication within departments. This role solves all reservations changes/amendments, works closely with Front Desk, Housekeeping and Engineering to ensure proper and efficient operations. The Front Desk Curator overall coordinates with various resort departments to ensure seamless guest service and communication flow.
Key Responsibilities
Respond to guest calls / inquiries, reservations email, third party extranets, Quore and Canary
Contact guests whose cards have declined payment 72hrs before arrival or immediately for advance purchase bookings
Assign rooms as new reservations come in and create Day Use reservations as they are received
Remind guests about the activity of the day or any new activation of the day
Follow up on special requests from guests
Rush rooms with HSK and ENG by follow up with both departments
VIP rooms with HSK and ENG, and follow up with both departments
Coordinate with Front Desk, Housekeeping and Engineering to dispatch service requests efficiently
Handle emergency communications per resort protocols
Maintain accurate logs of calls, messages, guest requests and incidents
Maintain confidentiality and security of guests and resort information
Provide courteous and efficient service that aligns with the resort’s guest service standard
Ensure compliance with hotel policies and procedures related to room allocation
Call guests in queue who are on property waiting to be checked in once a room is available
Support Front Desk team as required during high‑volume periods
Ensure that the next day’s arrivals are checked by honoring special requests as much as possible
Maintain effective communication with all hotel departments to ensure smooth daily operations.
Qualifications
High school diploma or equivalent; Hospitality degree preferred.
2+ years of experience in front office, reservations, or rooms control in a hotel environment.
Proficiency in hotel PMS systems (e.g. Opera, OnQ, or similar).
Strong organizational skills and attention to detail.
Excellent communication and problem‑solving abilities.
Ability to work in a fast‑paced environment and handle pressure situations.
Flexible schedule especially PM shifts, including weekends, holidays, and shifts as needed.
Working Conditions
Primarily indoor, office‑based work environment within the resort.
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The Rooms Controller is responsible for managing the resort’s direct phone system and communication within departments. This role solves all reservations changes/amendments, works closely with Front Desk, Housekeeping and Engineering to ensure proper and efficient operations. The Front Desk Curator overall coordinates with various resort departments to ensure seamless guest service and communication flow.
Key Responsibilities
Respond to guest calls / inquiries, reservations email, third party extranets, Quore and Canary
Contact guests whose cards have declined payment 72hrs before arrival or immediately for advance purchase bookings
Assign rooms as new reservations come in and create Day Use reservations as they are received
Remind guests about the activity of the day or any new activation of the day
Follow up on special requests from guests
Rush rooms with HSK and ENG by follow up with both departments
VIP rooms with HSK and ENG, and follow up with both departments
Coordinate with Front Desk, Housekeeping and Engineering to dispatch service requests efficiently
Handle emergency communications per resort protocols
Maintain accurate logs of calls, messages, guest requests and incidents
Maintain confidentiality and security of guests and resort information
Provide courteous and efficient service that aligns with the resort’s guest service standard
Ensure compliance with hotel policies and procedures related to room allocation
Call guests in queue who are on property waiting to be checked in once a room is available
Support Front Desk team as required during high‑volume periods
Ensure that the next day’s arrivals are checked by honoring special requests as much as possible
Maintain effective communication with all hotel departments to ensure smooth daily operations.
Qualifications
High school diploma or equivalent; Hospitality degree preferred.
2+ years of experience in front office, reservations, or rooms control in a hotel environment.
Proficiency in hotel PMS systems (e.g. Opera, OnQ, or similar).
Strong organizational skills and attention to detail.
Excellent communication and problem‑solving abilities.
Ability to work in a fast‑paced environment and handle pressure situations.
Flexible schedule especially PM shifts, including weekends, holidays, and shifts as needed.
Working Conditions
Primarily indoor, office‑based work environment within the resort.
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