Spectrum
Job Summary
Join Spectrum as a
Customer Care and Recovery Associate —an on‑site call center role focused on collections and customer service excellence.
Key Responsibilities
Support all efforts to simplify and enhance the customer experience. Research accounts with debt and communicate with customers via phone. Take action based on transaction characteristics as appropriate and necessary. Maintain thorough knowledge of all current federal, state and local regulations as well as internal policies. Contact customers by phone in attempt to collect debt. Demonstrate friendliness and professionalism when dealing with customers. Answer inquiries for customers calling in regarding their unpaid debt. Other duties as assigned to meet business needs.
Qualifications
Experience: 0–2 years in collections, accounting, or customer service. Education: High School Diploma or GED. Technical Skills: Knowledge of basic accounting/bookkeeping, mathematics, and general office procedures. Skills: Effective verbal and written communication; ability to de‑escalate situations, problem‑solve, and show empathy. Schedule: Availability to work within the hours of operation with consistent and punctual attendance.
Compensation and Benefits
Base pay is generally between $18.00 and $27.06 per hour. The position has a commission earnings target starting at $12,000. Spectrum offers a comprehensive pay and benefits package that rewards employees for their contributions to our success.
Location
1600 Dublin Rd, Columbus, OH 43215.
Class Schedule
Class starts February 23, 2026.
Legal Requirements
Must work lawfully in the U.S. without employment‑based immigration sponsorship now or in the future. A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.
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Join Spectrum as a
Customer Care and Recovery Associate —an on‑site call center role focused on collections and customer service excellence.
Key Responsibilities
Support all efforts to simplify and enhance the customer experience. Research accounts with debt and communicate with customers via phone. Take action based on transaction characteristics as appropriate and necessary. Maintain thorough knowledge of all current federal, state and local regulations as well as internal policies. Contact customers by phone in attempt to collect debt. Demonstrate friendliness and professionalism when dealing with customers. Answer inquiries for customers calling in regarding their unpaid debt. Other duties as assigned to meet business needs.
Qualifications
Experience: 0–2 years in collections, accounting, or customer service. Education: High School Diploma or GED. Technical Skills: Knowledge of basic accounting/bookkeeping, mathematics, and general office procedures. Skills: Effective verbal and written communication; ability to de‑escalate situations, problem‑solve, and show empathy. Schedule: Availability to work within the hours of operation with consistent and punctual attendance.
Compensation and Benefits
Base pay is generally between $18.00 and $27.06 per hour. The position has a commission earnings target starting at $12,000. Spectrum offers a comprehensive pay and benefits package that rewards employees for their contributions to our success.
Location
1600 Dublin Rd, Columbus, OH 43215.
Class Schedule
Class starts February 23, 2026.
Legal Requirements
Must work lawfully in the U.S. without employment‑based immigration sponsorship now or in the future. A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.
#J-18808-Ljbffr