DSS Specialist II-UVA Medicaid Unit (Albemarle)

This position is assigned to the UVA Medicaid Unit at the UVA Hospital. Performs complex clerical, administrative, and technical work within an inclusive team environment; duties may be varied and based on program mandates and policies. Performs related work as required under the general supervision of a unit/department supervisor. Demonstrates extensive knowledge of department, division, or unit policies, procedures, and services. Ability to communicate services and offerings to otherprofessionals and the public.

ESSENTIAL FUNCTIONS:

Prepares, prints, and distributes a variety of documents that may include highly confidential and time sensitive information, including case-related or financial information;

Answers routine correspondence for supervisor; receives, opens, and sorts mail; assists with bulk mailings; schedules meetings and appointments and administers calendar;

Codes invoices and processes expense forms for payment;

Collects and enters unit/department-related information into a database. Maintains database and keeps information current;

Meets/greets/screens customers/visitors. Answers questions and provides information. Answers unit/department phones, takes messages, and provides responses;

Operates a variety of office machines; may maintain inventory of materials, supplies and/or equipment. Serves as the first contact for office equipment maintenance;

Coordinates activities of unit/department;

Responsible for a variety of routine and complex administrative or semi-technical assignments;

Serves on agency management teams, community, and other multidisciplinary teams;

Prepares agendas and other documentation for meetings, including meeting minutes;

Prepares, edits, and disseminates a variety of time-sensitive, legal, and/or public documents;

Collects unit data and prepares reports for manager review;

Maintains contracts and documentation for service vendors and providers;

Responsible for entering rates into the Financial System;

Assists in resolving difficult customer-related issues;

Elevates difficult questions and callers to the next level when necessary;

Performs related tasks as required.

KNOWLEDGE, SKILLS AND ABILITIES:

Thorough knowledge of standard office practices, procedures, equipment, and clerical techniques;

Ability to make difficult arithmetic calculations, and set up complex forms and statistical tables;

Ability to type and transcribe accurately;

Knowledge of business English and spelling;

Ability to establish and maintain effective working relationships with employees and the general public;

Basic to Intermediate level proficiency in office-related software;

Intermediate-level proficiency in County or Department-specific databases;

Office equipment used includes computer, copier, postage meter, fax machine, printer, multiple-line phone, paper folder, laminator, projector, and scanner.

EDUCATION AND EXPERIENCE:

High school diploma supplemented with related clerical or administrative experience OR any equivalent combination of training and experience which provides the required knowledge, skills, and abilities;

Workers in this position are required to drive and they must meet the eligibility requirements of the County’s safe driver policy;

The candidate may be subject to criminal history and central registry background checks.

PHYSICAL CONDITIONS AND NATURE OF WORK CONTACTS:

Workers must be willing to travel occasionally overnight and may be required to assist in managing emergency shelters for the public;

Works with the public; works typically in an office setting and/or telework;

Involves frequent walking or standing and light lifting. Regular operation of office equipment and occasional operation of vehicles. Daily contact with clients and families and the community.

Remote Work: This position is eligible for a hybrid remote work schedule that is in compliance with the County’s Remote Work Policy and meets the operational and service needs for the position. All County staff must maintain residence within the Commonwealth of Virginia.

EVALUATION: Performance will be evaluated on the ability and effectiveness in carrying out the above responsibilities.

Contact Information: For questions related to this posting, please contact: Kiersten Trader

Email: ktrader@albemarle.org

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