Midwest Refrigerated Milwaukee, Inc.
Transportation & Logistics Customer Services Representative
Midwest Refrigerated Milwaukee, Inc., Milwaukee, Wisconsin, United States, 53244
Midwest Refrigerated Services is a full‑service 3PL company providing refrigerated logistics services for the food industry. Based in Milwaukee, WI, we operate the largest fresh 48‑state LTL consolidation pool with more than 100 trucks and offer multiple sites with cooler, and air‑conditioned storage, distribution, and cross‑docking services. We operate refrigerated and non‑refrigerated warehouses for storage needs and provide value‑added services such as specialty packing, kitting, and fulfillment. We work with household names that your family puts on the dinner table every night. It’s an important job that makes a difference in your community. This is the first step in launching your career with a family‑run company that cares about you, your family, and your success. We encourage our employees to learn and grow with us while enjoying the friendly culture and great benefits that come with the MRS experience.
General Position Overview The Customer Service Representative (CSR) plays a key role in supporting our customers through proactive communication, accurate order management, and dependable service. This position ensures timely handling of quotes and orders while collaborating closely with Customer Account Managers, Outside Sales, and the broader Logistics team to deliver consistent, reliable results. The CSR demonstrates professionalism and provides support that reflects our commitment to “support our customers with the highest quality food and cold chain logistics services.” By upholding our Midwest Values of Modesty, Integrity, Dependability, Work Ethic, Efficiency, Safety, and Trust, the CSR helps drive customer satisfaction and support the overall growth of the business.
Midwest Values
M odesty
I ntegrity
D ependability
W ork Ethic
E fficiency
S afety
T rust
General Accountabilities
Maintain regular, proactive communication with existing customers
Respond to inbound quote requests from the Customer Service inbox
Provide support to Customer Account Management (CAM) team with servicing customers
Work collaboratively with CAM’s, Outside Sales, and others in the Logistics team
Prepare customer reports under the direction of the CAM team
Accurately enter orders into company systems and verify information for timeliness and accuracy
Deliver professional, customer‑focused service with a strong sense of responsibility
Escalate issues appropriately when beyond scope of authority
Maintain regular and reliable attendance, following company attendance policies
Follow company policies, procedures, and compliance standards
Participate in training and development activities as assigned, and company and/or team meetings
Identify and share opportunities to improve processes and communication
Skills Required
Take responsibility for completing tasks accurately and on time
Clear communication skills, both written and verbal, with customers, peers and leadership
Proficiency with technical systems and ability to adapt to new tools
Customer service skills including ability to Hear, Empathize, Apologize, and Take action (HEAT)
Prerequisites
1–3 years of customer service experience required (logistics/transportation preferred)
Proficiency in typing and navigating common business systems (Email, Microsoft tools, McLeod)
Ability to quickly learn new processes and problem‑solve in a fast‑paced environment
Demonstrate positivity and willingness to contribute to team success
Performance Measurements
Responsiveness to customer inquiries
Customer satisfaction feedback
Consistent and reliable attendance
Adherence to company policies, procedures, and compliance standards
Timeliness and accuracy of order entry and updates
Willingness to assist and collaborate with team members
Benefits and Perks MRS benefit offerings include medical, dental, vision, Flex Spending Account, Dependent Care Flex Spending Account available the 1st of the month following 30 days of hire. Additional benefits available the 1st of the month following 60 days of hire include Critical Illness, Identity Theft, Accident, Hospital Indemnity, company‑paid life insurance, company‑paid short‑term disability, company‑paid long‑term disability and 401(k) plan with company match. Our employees also enjoy Paid Time Off (PTO), Holiday Pay (with 2 floating holidays), referral bonuses, and access to the EAP program. Our benefits provide employees the flexibility to choose the type of coverage that meets their needs.
We encourage veterans to apply. Each applicant will be required to pass all pre‑employment testing. We thank all applicants for their interest; however, only those being considered for an interview, or currently employed by MRS, will be contacted.
Midwest Refrigerated Services, Inc. is an Equal Opportunity Employer and a drug‑free workplace.
Monday - Friday | 8AM-4:30PM
#J-18808-Ljbffr
General Position Overview The Customer Service Representative (CSR) plays a key role in supporting our customers through proactive communication, accurate order management, and dependable service. This position ensures timely handling of quotes and orders while collaborating closely with Customer Account Managers, Outside Sales, and the broader Logistics team to deliver consistent, reliable results. The CSR demonstrates professionalism and provides support that reflects our commitment to “support our customers with the highest quality food and cold chain logistics services.” By upholding our Midwest Values of Modesty, Integrity, Dependability, Work Ethic, Efficiency, Safety, and Trust, the CSR helps drive customer satisfaction and support the overall growth of the business.
Midwest Values
M odesty
I ntegrity
D ependability
W ork Ethic
E fficiency
S afety
T rust
General Accountabilities
Maintain regular, proactive communication with existing customers
Respond to inbound quote requests from the Customer Service inbox
Provide support to Customer Account Management (CAM) team with servicing customers
Work collaboratively with CAM’s, Outside Sales, and others in the Logistics team
Prepare customer reports under the direction of the CAM team
Accurately enter orders into company systems and verify information for timeliness and accuracy
Deliver professional, customer‑focused service with a strong sense of responsibility
Escalate issues appropriately when beyond scope of authority
Maintain regular and reliable attendance, following company attendance policies
Follow company policies, procedures, and compliance standards
Participate in training and development activities as assigned, and company and/or team meetings
Identify and share opportunities to improve processes and communication
Skills Required
Take responsibility for completing tasks accurately and on time
Clear communication skills, both written and verbal, with customers, peers and leadership
Proficiency with technical systems and ability to adapt to new tools
Customer service skills including ability to Hear, Empathize, Apologize, and Take action (HEAT)
Prerequisites
1–3 years of customer service experience required (logistics/transportation preferred)
Proficiency in typing and navigating common business systems (Email, Microsoft tools, McLeod)
Ability to quickly learn new processes and problem‑solve in a fast‑paced environment
Demonstrate positivity and willingness to contribute to team success
Performance Measurements
Responsiveness to customer inquiries
Customer satisfaction feedback
Consistent and reliable attendance
Adherence to company policies, procedures, and compliance standards
Timeliness and accuracy of order entry and updates
Willingness to assist and collaborate with team members
Benefits and Perks MRS benefit offerings include medical, dental, vision, Flex Spending Account, Dependent Care Flex Spending Account available the 1st of the month following 30 days of hire. Additional benefits available the 1st of the month following 60 days of hire include Critical Illness, Identity Theft, Accident, Hospital Indemnity, company‑paid life insurance, company‑paid short‑term disability, company‑paid long‑term disability and 401(k) plan with company match. Our employees also enjoy Paid Time Off (PTO), Holiday Pay (with 2 floating holidays), referral bonuses, and access to the EAP program. Our benefits provide employees the flexibility to choose the type of coverage that meets their needs.
We encourage veterans to apply. Each applicant will be required to pass all pre‑employment testing. We thank all applicants for their interest; however, only those being considered for an interview, or currently employed by MRS, will be contacted.
Midwest Refrigerated Services, Inc. is an Equal Opportunity Employer and a drug‑free workplace.
Monday - Friday | 8AM-4:30PM
#J-18808-Ljbffr