NDM Hospitality Services
Assistant General Manager AGM - Island Oaks RV Resort
NDM Hospitality Services, Jacksonville, Florida, United States, 32290
Assistant General Manager - Island Oak RV Resort
9664 Nursery Blvd, Glen St Mary, FL 32040
Company:
NDM Hospitality – Rentyl Resorts
Full-Time, Salary Exempt
About NDM Hospitality – Rentyl Resorts NDM Hospitality is an innovative leader in the resort, vacation rental, and hospitality industry. Through Rentyl Resorts, we deliver exceptional guest experiences across unique resort destinations. Our culture is rooted in service excellence, teamwork, and our commitment to “Win from Within.” We are seeking a hands‑on, guest‑focused
Assistant General Manager (AGM)
to support daily operations at our full‑service RV resort.
Position Summary The
Assistant General Manager
plays a key leadership role in the daily operations of the resort. This position supports the General Manager in overseeing guest services, retail operations, restaurant and bar, pool and recreation, rental park models, maintenance coordination, and team leadership.
Exceptional customer service is the foundation of this role. The AGM ensures every guest receives an outstanding experience, resolves issues proactively, and fosters a service‑driven culture across all departments.
Key Responsibilities Guest Experience & Customer Service (Top Priority)
Serve as a visible, on‑site leader focused on guest satisfaction and service excellence.
Engage with guests throughout their stay to ensure a positive experience.
Resolve guest concerns promptly and professionally.
Monitor guest reviews, feedback, and surveys to identify improvement opportunities.
Train and coach staff on hospitality standards, service recovery, and guest engagement.
Operations Oversight
Support daily resort operations, including:
RV site transient and long‑term guests
Rental park models and lodging turnovers
Retail store operations
Restaurant and bar operations
Pool, recreation, and scheduled activities
Ensure all departments operate efficiently, safely, and in compliance with company standards.
Assist with scheduling, labor management, and daily operational planning.
Serve as Manager‑on‑Duty when the General Manager is unavailable.
Food, Beverage & Retail Support
Assist in overseeing restaurant and bar service standards, cleanliness, and guest flow.
Support inventory control, cash handling, and POS procedures.
Coordinate with kitchen, bar, and retail teams to ensure consistent guest experiences.
Monitor sales trends and support promotions, events, and revenue‑enhancing initiatives.
Team Leadership & Development
Assist with hiring, onboarding, training, and performance management.
Lead by example, promoting professionalism, teamwork, and accountability.
Support department managers and supervisors in meeting operational goals.
Address employee concerns promptly and elevate when necessary.
Facilities, Safety & Maintenance Coordination
Partner with maintenance and housekeeping teams to ensure:
Clean, safe, and well‑maintained facilities
Timely turnovers of rental park models
Pool and swimming lake safety and compliance
Report and follow up on facility issues, safety concerns, and operational risks.
Ensure compliance with local health, safety, and operational regulations.
Administrative & Financial Support
Assist with daily reporting, revenue tracking, and expense awareness.
Support budgeting, cost control, and loss prevention efforts.
Maintain accurate documentation, incident reports, and operational records.
Perform additional administrative duties as assigned.
Qualifications
Minimum 3 years of hospitality, resort, hotel, or RV park management experience.
Strong background in customer service, operations, and team leadership.
Experience in food & beverage, retail, and lodging operations strongly preferred.
Proven ability to lead teams in a fast‑paced, guest‑focused environment.
Excellent communication, problem‑solving, and organizational skills.
Ability to work flexible hours, including weekends, holidays, and peak seasons.
Proficiency with POS systems, reservation platforms, and basic reporting tools.
Key Competencies
Guest‑First Mentality
Leadership & Accountability
Service Recovery & Conflict Resolution
Multi‑Department Operations
Team Development & Coaching
Attention to Detail
Financial Awareness
Work Environment
Indoor and outdoor resort setting.
Requires walking, standing, and active engagement throughout the property.
Exposure to weather conditions, pool areas, and food service environments.
Why This Role Matters The Assistant General Manager is essential to the resort's success-bridging frontline service with operational leadership. This role ensures guests feel welcomed, valued, and cared for while supporting smooth operations and a strong, service‑driven team culture.
NDM Hospitality is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
#J-18808-Ljbffr
Company:
NDM Hospitality – Rentyl Resorts
Full-Time, Salary Exempt
About NDM Hospitality – Rentyl Resorts NDM Hospitality is an innovative leader in the resort, vacation rental, and hospitality industry. Through Rentyl Resorts, we deliver exceptional guest experiences across unique resort destinations. Our culture is rooted in service excellence, teamwork, and our commitment to “Win from Within.” We are seeking a hands‑on, guest‑focused
Assistant General Manager (AGM)
to support daily operations at our full‑service RV resort.
Position Summary The
Assistant General Manager
plays a key leadership role in the daily operations of the resort. This position supports the General Manager in overseeing guest services, retail operations, restaurant and bar, pool and recreation, rental park models, maintenance coordination, and team leadership.
Exceptional customer service is the foundation of this role. The AGM ensures every guest receives an outstanding experience, resolves issues proactively, and fosters a service‑driven culture across all departments.
Key Responsibilities Guest Experience & Customer Service (Top Priority)
Serve as a visible, on‑site leader focused on guest satisfaction and service excellence.
Engage with guests throughout their stay to ensure a positive experience.
Resolve guest concerns promptly and professionally.
Monitor guest reviews, feedback, and surveys to identify improvement opportunities.
Train and coach staff on hospitality standards, service recovery, and guest engagement.
Operations Oversight
Support daily resort operations, including:
RV site transient and long‑term guests
Rental park models and lodging turnovers
Retail store operations
Restaurant and bar operations
Pool, recreation, and scheduled activities
Ensure all departments operate efficiently, safely, and in compliance with company standards.
Assist with scheduling, labor management, and daily operational planning.
Serve as Manager‑on‑Duty when the General Manager is unavailable.
Food, Beverage & Retail Support
Assist in overseeing restaurant and bar service standards, cleanliness, and guest flow.
Support inventory control, cash handling, and POS procedures.
Coordinate with kitchen, bar, and retail teams to ensure consistent guest experiences.
Monitor sales trends and support promotions, events, and revenue‑enhancing initiatives.
Team Leadership & Development
Assist with hiring, onboarding, training, and performance management.
Lead by example, promoting professionalism, teamwork, and accountability.
Support department managers and supervisors in meeting operational goals.
Address employee concerns promptly and elevate when necessary.
Facilities, Safety & Maintenance Coordination
Partner with maintenance and housekeeping teams to ensure:
Clean, safe, and well‑maintained facilities
Timely turnovers of rental park models
Pool and swimming lake safety and compliance
Report and follow up on facility issues, safety concerns, and operational risks.
Ensure compliance with local health, safety, and operational regulations.
Administrative & Financial Support
Assist with daily reporting, revenue tracking, and expense awareness.
Support budgeting, cost control, and loss prevention efforts.
Maintain accurate documentation, incident reports, and operational records.
Perform additional administrative duties as assigned.
Qualifications
Minimum 3 years of hospitality, resort, hotel, or RV park management experience.
Strong background in customer service, operations, and team leadership.
Experience in food & beverage, retail, and lodging operations strongly preferred.
Proven ability to lead teams in a fast‑paced, guest‑focused environment.
Excellent communication, problem‑solving, and organizational skills.
Ability to work flexible hours, including weekends, holidays, and peak seasons.
Proficiency with POS systems, reservation platforms, and basic reporting tools.
Key Competencies
Guest‑First Mentality
Leadership & Accountability
Service Recovery & Conflict Resolution
Multi‑Department Operations
Team Development & Coaching
Attention to Detail
Financial Awareness
Work Environment
Indoor and outdoor resort setting.
Requires walking, standing, and active engagement throughout the property.
Exposure to weather conditions, pool areas, and food service environments.
Why This Role Matters The Assistant General Manager is essential to the resort's success-bridging frontline service with operational leadership. This role ensures guests feel welcomed, valued, and cared for while supporting smooth operations and a strong, service‑driven team culture.
NDM Hospitality is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
#J-18808-Ljbffr