Lead Patient Access Representative

* Manages scheduling resources for patient appointments* Manages communication tools for patient scheduling requests by patients and care teams* Manages the pre-registration review process for insurance verification for upcoming appointments* Retrieves payment collection for services, flat rate services, co-pay or up-front collections* Scan registration documents into the electronic health record* Reviews and assigns insurance tiering for proper payor assignment.* Communicates with peers, patients, and care teams through multiple communication channels for appointment requests and patient-initiated outreach* Create new patient profiles in the electronic health record with quality data input of demographic information and proper identification collection* Manages multiple worklists assigned: New Patient Registration Worklist* Schedules and register for various disciplines: Primary Care, Behavioral Health, Optometry, Rehabilitation, Radiology, Laboratory, and others. Cross training for assigned coverage as a PRS.* Coordinates signing up patients in the MySEARHC patient portal* Enacts SEARHC’s 7 Standard of Service Excellence and provides exceptional customer service delivery* Works well with peers, patients, and leadership* Identifies community resources, fosters partnerships, and utilizes resources effectively.* Refers all patients without insurance coverage or questions to a Financial Counselor for resolution.* Provides training for new employees in the PRS Trainee and PRS roles* Under the guidance of supervisor, audits encounters of PRS Trainee and PRS team members and shares corrections that need to be made.* Reporting: Schedule fill rate tracking, third next available* Monitors incoming schedule requests messaging tools for timely response by team* Monitors standby/waitlistfor timely response by team* Manages updates to providers 90 day rolling schedules and block placements* Provides supervisor support in the absence of the supervisor with guidance by manager* Other duties as assignedCollects documentation by the requirements and timeliness for registration compliance Validates insurance eligibility and pre-authorization requirements Participates in departmental improvement efforts, maintains a clean and safe working environment for self, staff, and patients, and maintains compliance with annual competencies.Refers patients to the Patient Health Benefits team for screening/enrollment in available/qualified insurance resources60 % of the job will require training and work the tasks in the PRS Trainee and PRS JD 20% auditing and reporting and 20% care team/dyad partner communication.**Education,** **Certifications, and Licenses Required** **Experience Required** 2 years of healthcare office experience or a minimum of an associate degree in lieu of healthcare office experience required.Internal candidates with at least 1 year of experience as a Patient Registration Specialist or similar role at SEARHC will be considered qualified for this role. **Knowledge of** General knowledge of front-end revenue cycle requirements **Skills in**De-escalation and critical thinking skills **Ability to** Demonstrate time-management, organizational, and customer service skills Work flexible hours with limited unplanned absence and ability to work independently Strong organizational & time management abilities **We Want You to Join our Team**

Southeast Alaska is home to some of the world’s most breathtaking landscapes, proudest Native cultures, and thriving pioneer spirits. SouthEast Alaska Regional Health Consortium (SEARHC) helps to keep it healthy.Every career with SEARHC comes with a positive work culture, a team with shared values, and competitive benefits. SEARHC offers sign-on bonuses for Registered Nurses, Hot Jobs and Certified Nurses Assistants.At SEARHC, we are passionate about enhancing the health and wellbeing of our team as well as the communities we serve.We Embody our Values:

Respect

Cultural Identity

Service

Professionalism

Compassion #J-18808-Ljbffr