Empower Annuity Insurance Company of America
Bilingual Financial Customer Service Representative - April 2026
Empower Annuity Insurance Company of America, Phoenix, Arizona, United States, 85003
Bilingual Financial Customer Service Representative – April 2026 – Empower Annuity Insurance Company of America — Phoenix, AZ, United States
Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, fluid career paths, and celebrate internal mobility. We recognize the importance of purpose, well‑being, and work‑life balance. Empower and our communities work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.
Remote Working Requirement *While this is a remote position, you must be within commuting distance and be able to meet in the Phoenix area 4‑6 times per year.*
What you will do
Respond to incoming telephone inquiries regarding retirement plans from participants, employers, and third‑party plan specialists.
Provide excellent service in our call center for customers’ retirement savings accounts.
Educate and empower customers without making cold calls or sales.
Communicate critical plan updates, changes, and updates.
Process contribution changes, loans, withdrawals, and general account changes upon direction from the customer.
What you will bring
Availability to work a 40‑hour work week, outside of traditional business hours, Monday through Friday with an occasional Saturday.
Associate’s degree or higher AND at least one year of customer service experience (food service, retail, hospitality, teaching, military, banking) OR two or more years of customer service experience.
Fluency in both English and Spanish.
Capability to work overtime as required based on business need.
What will set you apart
Financial services or call center experience.
A passion for providing quality customer service.
Desire to engage with customers over the phone.
Capability to adapt communication style while servicing a diverse customer base.
Attention to detail and ability to learn and apply financial industry policies, processes, and procedures.
Required Minimum Internet Specifications To ensure you are set up for success, you will need reliable high‑speed internet with a wired connection and a quiet place at home for training and work. Computer equipment, headset, and training materials will be provided.
Minimum service level: 50 Mbps download and 10 Mbps upload.
Computers must connect directly to a modem or router using an Ethernet cable for consistent voice quality.
What we offer you
Medical, dental, vision, and life insurance.
Retirement savings – 401(k) plan with up to 6 % company match, financial advisory services, potential discretionary contributions, and a broad investment lineup.
Tuition reimbursement up to $5,250 / year.
Business‑casual environment that includes the option to wear jeans.
Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year.
Paid volunteer time – 16 hours per calendar year.
Leave of absence programs – paid parental leave, paid short‑ and long‑term disability, and Family and Medical Leave (FMLA).
Business Resource Groups (BRGs). BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all.
Base Salary Range $41,600.00 – $57,125.00. This range represents the typical minimum to maximum base salary for this position in the listed location. Non‑sales positions may participate in a bonus program. Sales positions are eligible for sales incentives and may achieve total compensation that far exceeds base salary based on individual performance.
Equal Opportunity Employer We are an equal‑opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.
Job Posting End Date: 01‑24‑2026.
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Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, fluid career paths, and celebrate internal mobility. We recognize the importance of purpose, well‑being, and work‑life balance. Empower and our communities work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.
Remote Working Requirement *While this is a remote position, you must be within commuting distance and be able to meet in the Phoenix area 4‑6 times per year.*
What you will do
Respond to incoming telephone inquiries regarding retirement plans from participants, employers, and third‑party plan specialists.
Provide excellent service in our call center for customers’ retirement savings accounts.
Educate and empower customers without making cold calls or sales.
Communicate critical plan updates, changes, and updates.
Process contribution changes, loans, withdrawals, and general account changes upon direction from the customer.
What you will bring
Availability to work a 40‑hour work week, outside of traditional business hours, Monday through Friday with an occasional Saturday.
Associate’s degree or higher AND at least one year of customer service experience (food service, retail, hospitality, teaching, military, banking) OR two or more years of customer service experience.
Fluency in both English and Spanish.
Capability to work overtime as required based on business need.
What will set you apart
Financial services or call center experience.
A passion for providing quality customer service.
Desire to engage with customers over the phone.
Capability to adapt communication style while servicing a diverse customer base.
Attention to detail and ability to learn and apply financial industry policies, processes, and procedures.
Required Minimum Internet Specifications To ensure you are set up for success, you will need reliable high‑speed internet with a wired connection and a quiet place at home for training and work. Computer equipment, headset, and training materials will be provided.
Minimum service level: 50 Mbps download and 10 Mbps upload.
Computers must connect directly to a modem or router using an Ethernet cable for consistent voice quality.
What we offer you
Medical, dental, vision, and life insurance.
Retirement savings – 401(k) plan with up to 6 % company match, financial advisory services, potential discretionary contributions, and a broad investment lineup.
Tuition reimbursement up to $5,250 / year.
Business‑casual environment that includes the option to wear jeans.
Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year.
Paid volunteer time – 16 hours per calendar year.
Leave of absence programs – paid parental leave, paid short‑ and long‑term disability, and Family and Medical Leave (FMLA).
Business Resource Groups (BRGs). BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all.
Base Salary Range $41,600.00 – $57,125.00. This range represents the typical minimum to maximum base salary for this position in the listed location. Non‑sales positions may participate in a bonus program. Sales positions are eligible for sales incentives and may achieve total compensation that far exceeds base salary based on individual performance.
Equal Opportunity Employer We are an equal‑opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.
Job Posting End Date: 01‑24‑2026.
#J-18808-Ljbffr