Kroger
Position Title: e-Commerce Clerk
Department: e-Commerce
Position Reports To: Store e-Commerce Supervisor
Position Summary
Select and gather products for customers’ on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers’ on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return again to on-line shopping. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.
Essential Job Functions
Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
Receive customers’ orders from Order Selector according to guidelines; store products in optimal temperature zones.
Initiate and complete selection process for customers’ on-line orders.
Read and follow directions given in the note section.
Ensure quality and freshness of all items chosen.
Communicate with customers via a portable phone and respond to calls in a professional and timely manner.
Retrieve each customer’s order from all staging locations and ensure order accuracy.
Process the orders through the point of sale (POS) system.
Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock.
Scan and bag orders on the go while following all bagging standards.
Communicate any substitutions or exceptions to customer’s order at time of pick-up.
Load order into customers’ cars.
Maintain organization and cleanliness of staging areas and equipment.
Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor.
Inspect equipment and notify store e-Commerce supervisor or other store management of items in need of repair.
Perform required opening and closing procedures.
Learn and adapt to new and improved processes.
Assist in training new e-Commerce team members.
Meet/exceed productivity standards.
Must be able to perform the essential functions of this position with or without reasonable accommodation.
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Essential Job Functions
Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
Receive customers’ orders from Order Selector according to guidelines; store products in optimal temperature zones.
Initiate and complete selection process for customers’ on-line orders.
Read and follow directions given in the note section.
Ensure quality and freshness of all items chosen.
Communicate with customers via a portable phone and respond to calls in a professional and timely manner.
Retrieve each customer’s order from all staging locations and ensure order accuracy.
Process the orders through the point of sale (POS) system.
Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock.
Scan and bag orders on the go while following all bagging standards.
Communicate any substitutions or exceptions to customer’s order at time of pick-up.
Load order into customers’ cars.
Maintain organization and cleanliness of staging areas and equipment.
Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor.
Inspect equipment and notify store e-Commerce supervisor or other store management of items in need of repair.
Perform required opening and closing procedures.
Learn and adapt to new and improved processes.
Assist in training new e-Commerce team members.
Meet/exceed productivity standards.
Must be able to perform the essential functions of this position with or without reasonable accommodation.
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