Bombardier
Parts Credit Administrator, Customer Core Repair Management - Business Aviation
Bombardier, Wichita, Kansas, United States, 67232
When applicable, Bombardier promotes flexible and hybrid work policies.
Why join us? At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together.
Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what’s possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise.
Bombardier’s Benefits Program With our employees’ well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following:
Insurance plans (Dental, medical, life insurance, disability, and more)
Competitive base salary
Retirement savings plan
Employee Assistance Program
Tele Health Program
What are your contributions to the team?
Research, collect, and/or review customer information and supporting documentation to determine appropriate billing and/or crediting of accounts for Spare Parts per designated program guidelines (i.e. Smart Parts, Rotable Exchange, Warranty, Dead-on-Arrival (DOA), return unused (RTU), and rental)
Processing of required notification documentation to alert Materials Logistics of the return of Spare Parts (Core Rotable / DOA / RTU) requiring repair and/or re-certification
Create, revise, review, and monitor customer material return authorizations (MRA) in support of the processing of credit/ debit to customer accounts and to facilitate the return of Core Rotable parts
Field incoming customer calls and/or follow-up on customer inquiries to resolve issues related to billings, credits, Core Rotable returns and any related correspondence. Including, but not limited to: Billing errors, late core fees, re‑stock/re‑cert fees, and non‑return of core billings
Follow‑up with customer base to obtain past due core parts status, obtain return shipping and serial number information to monitor return, and/or advise customer of additional billings related to late or non‑return of core fees
Initiate customer billings for non‑returned core rotable parts and facilitate credit of applicable Program(s) as necessary.
Adhere to General Work Requirements
How to thrive in this role?
You typically have a minimum 2 years of experience in a similar core and credit management role
You typically have a minimum 2 years of experience in Customer Service activities
You have customer service skills necessary to modify communication, tone, and presentation to defuse crisis situations with internal and external customers and maintain mutually beneficial customer relations
You have proficiency with computer software (i.e. Microsoft Word, Microsoft Excel, Microsoft Access) phone, fax, E‑mail and web‑base applications
You have a Bachelor’s Degree or equivalent experience
You have previous experience in aircraft industry customer service
You must be proficient in English; French language skills are a plus.
You have previous SAP experience
Now that you can see yourself in this role, apply and join the Bombardier Team!
Bombardier is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, disability status, veteran status, or any other characteristic protected by Federal, National, or Local Laws.
Job Parts Credit Administrator, Customer Core Repair Management - Business Aviation
Primary Location
Wichita, ADMN / MFG, Learjet
Organization Learjet Inc
Shift Day job
Employee Status
Regular
Requisition
10899 Parts Credit Administrator, Customer Core Repair Management - Business Aviation
#J-18808-Ljbffr
Why join us? At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together.
Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what’s possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise.
Bombardier’s Benefits Program With our employees’ well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following:
Insurance plans (Dental, medical, life insurance, disability, and more)
Competitive base salary
Retirement savings plan
Employee Assistance Program
Tele Health Program
What are your contributions to the team?
Research, collect, and/or review customer information and supporting documentation to determine appropriate billing and/or crediting of accounts for Spare Parts per designated program guidelines (i.e. Smart Parts, Rotable Exchange, Warranty, Dead-on-Arrival (DOA), return unused (RTU), and rental)
Processing of required notification documentation to alert Materials Logistics of the return of Spare Parts (Core Rotable / DOA / RTU) requiring repair and/or re-certification
Create, revise, review, and monitor customer material return authorizations (MRA) in support of the processing of credit/ debit to customer accounts and to facilitate the return of Core Rotable parts
Field incoming customer calls and/or follow-up on customer inquiries to resolve issues related to billings, credits, Core Rotable returns and any related correspondence. Including, but not limited to: Billing errors, late core fees, re‑stock/re‑cert fees, and non‑return of core billings
Follow‑up with customer base to obtain past due core parts status, obtain return shipping and serial number information to monitor return, and/or advise customer of additional billings related to late or non‑return of core fees
Initiate customer billings for non‑returned core rotable parts and facilitate credit of applicable Program(s) as necessary.
Adhere to General Work Requirements
How to thrive in this role?
You typically have a minimum 2 years of experience in a similar core and credit management role
You typically have a minimum 2 years of experience in Customer Service activities
You have customer service skills necessary to modify communication, tone, and presentation to defuse crisis situations with internal and external customers and maintain mutually beneficial customer relations
You have proficiency with computer software (i.e. Microsoft Word, Microsoft Excel, Microsoft Access) phone, fax, E‑mail and web‑base applications
You have a Bachelor’s Degree or equivalent experience
You have previous experience in aircraft industry customer service
You must be proficient in English; French language skills are a plus.
You have previous SAP experience
Now that you can see yourself in this role, apply and join the Bombardier Team!
Bombardier is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, disability status, veteran status, or any other characteristic protected by Federal, National, or Local Laws.
Job Parts Credit Administrator, Customer Core Repair Management - Business Aviation
Primary Location
Wichita, ADMN / MFG, Learjet
Organization Learjet Inc
Shift Day job
Employee Status
Regular
Requisition
10899 Parts Credit Administrator, Customer Core Repair Management - Business Aviation
#J-18808-Ljbffr