Novant Health
Supervisor NHMG Revenue Cycle Services
Novant Health, Charlotte, North Carolina, United States, 28245
Job Title
Supervisor, NHMG Revenue Cycle Services
Department Revenue Cycle
Hours Monday‑Friday 8:00 ‑ 5:00 PM
Location Whitehall Business Park, Charlotte, NC
Position Summary The Supervisor of NHMG Revenue Cycle Services is responsible for overseeing daily operational functions of the revenue cycle team, ensuring performance goals are met, and driving continuous improvement initiatives. This role focuses on data analysis, staff management, and resolving systemic and payer‑related issues that impact financial performance.
Key Responsibilities
Analyze operational and financial reports to monitor team performance, identify trends, and assess revenue cycle outcomes.
Develop and implement strategies to ensure the team meets or exceeds established KPIs, productivity benchmarks, and departmental goals.
Supervise and manage team members’ timekeeping, attendance, and scheduling to ensure adequate coverage and compliance with organizational policies.
Provide coaching, guidance, and performance feedback to staff to support professional development and accountability.
Identify root causes of systemic issues, workflow inefficiencies, and payer‑related challenges impacting revenue cycle performance.
Collaborate with internal departments and external payers to develop and implement effective solutions to identified issues.
Support process improvement initiatives to enhance efficiency, accuracy, and overall financial outcomes.
Ensure compliance with organizational policies, regulatory requirements, and revenue cycle best practices.
Core Competencies
Leadership and team development
Strategic thinking and KPI management
Root cause analysis and problem resolution
Time management and organizational skills
Collaboration and communication
Education, Experience & Skills
Education: High School or GED, required; 2‑Year Associate Degree, preferred.
Experience: 2 years in revenue cycle, customer service or related medical revenue cycle operations, required; 3 years, preferred. Previous supervisory or leadership experience preferred.
Licensure/Certification: Complete Epic training for Resolute professional billing, required; CPC, RHIT, or RHIA, preferred.
Additional Skills:
Knowledge of regulatory/governing and multi‑payer standards, policies, and procedures as applied to medical office billing and patient/insurance collection methods and procedures.
Knowledge of/capable of learning capitated insurance plans and coordination of medical insurance benefit requirements.
Proficiency with Epic (or comparable medical office billing system), Microsoft Office, and payment reconciliation tools.
Cash control procedures knowledge.
Ability to develop job descriptions, learning plans, provide and receive feedback, support staffing needs through scheduling.
Customer feedback understanding and its impact on core processes.
Delegation, team building, decision making, conflict resolution.
Excellent verbal and written communication skills, sensitive to diversity.
Leadership and motivational skills to guide team to optimal performance.
Maintain high team member satisfaction; travel to multiple locations as needed.
Work directly with other department supervisors and payers to resolve open issues and improve processes.
Maintain ongoing education and training in coordination with state and federal regulations and Novant policies.
Research and develop recommendations to maximize financial gain and streamline operations.
Successfully complete & pass Epic training for Resolute professional billing.
Computer literate; expertise with Microsoft Office; excellent communication with all organization levels.
Effective training of new and existing team members.
Design, analyze and implement processes for billing, third‑party relationships, compliance, collections and other financial functions to ensure effective and efficient operations.
Preferred Additional Skills:
Operational understanding of Epic system.
Coding knowledge (CPT, HCPCS, ICD10).
Medical terminology.
Billing Guidelines, payor Guidelines and CCI edits knowledge.
Job Opening ID 136279
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Other
Hospitals and Health Care (Industries)
#J-18808-Ljbffr
Department Revenue Cycle
Hours Monday‑Friday 8:00 ‑ 5:00 PM
Location Whitehall Business Park, Charlotte, NC
Position Summary The Supervisor of NHMG Revenue Cycle Services is responsible for overseeing daily operational functions of the revenue cycle team, ensuring performance goals are met, and driving continuous improvement initiatives. This role focuses on data analysis, staff management, and resolving systemic and payer‑related issues that impact financial performance.
Key Responsibilities
Analyze operational and financial reports to monitor team performance, identify trends, and assess revenue cycle outcomes.
Develop and implement strategies to ensure the team meets or exceeds established KPIs, productivity benchmarks, and departmental goals.
Supervise and manage team members’ timekeeping, attendance, and scheduling to ensure adequate coverage and compliance with organizational policies.
Provide coaching, guidance, and performance feedback to staff to support professional development and accountability.
Identify root causes of systemic issues, workflow inefficiencies, and payer‑related challenges impacting revenue cycle performance.
Collaborate with internal departments and external payers to develop and implement effective solutions to identified issues.
Support process improvement initiatives to enhance efficiency, accuracy, and overall financial outcomes.
Ensure compliance with organizational policies, regulatory requirements, and revenue cycle best practices.
Core Competencies
Leadership and team development
Strategic thinking and KPI management
Root cause analysis and problem resolution
Time management and organizational skills
Collaboration and communication
Education, Experience & Skills
Education: High School or GED, required; 2‑Year Associate Degree, preferred.
Experience: 2 years in revenue cycle, customer service or related medical revenue cycle operations, required; 3 years, preferred. Previous supervisory or leadership experience preferred.
Licensure/Certification: Complete Epic training for Resolute professional billing, required; CPC, RHIT, or RHIA, preferred.
Additional Skills:
Knowledge of regulatory/governing and multi‑payer standards, policies, and procedures as applied to medical office billing and patient/insurance collection methods and procedures.
Knowledge of/capable of learning capitated insurance plans and coordination of medical insurance benefit requirements.
Proficiency with Epic (or comparable medical office billing system), Microsoft Office, and payment reconciliation tools.
Cash control procedures knowledge.
Ability to develop job descriptions, learning plans, provide and receive feedback, support staffing needs through scheduling.
Customer feedback understanding and its impact on core processes.
Delegation, team building, decision making, conflict resolution.
Excellent verbal and written communication skills, sensitive to diversity.
Leadership and motivational skills to guide team to optimal performance.
Maintain high team member satisfaction; travel to multiple locations as needed.
Work directly with other department supervisors and payers to resolve open issues and improve processes.
Maintain ongoing education and training in coordination with state and federal regulations and Novant policies.
Research and develop recommendations to maximize financial gain and streamline operations.
Successfully complete & pass Epic training for Resolute professional billing.
Computer literate; expertise with Microsoft Office; excellent communication with all organization levels.
Effective training of new and existing team members.
Design, analyze and implement processes for billing, third‑party relationships, compliance, collections and other financial functions to ensure effective and efficient operations.
Preferred Additional Skills:
Operational understanding of Epic system.
Coding knowledge (CPT, HCPCS, ICD10).
Medical terminology.
Billing Guidelines, payor Guidelines and CCI edits knowledge.
Job Opening ID 136279
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Other
Hospitals and Health Care (Industries)
#J-18808-Ljbffr