Syntricate Technologies
Compliance Complaints Analyst
Syntricate Technologies, Raleigh, North Carolina, United States, 27601
Compliance Complaints Analyst
Syntricate Technologies • Raleigh, NC, United States
Onsite Role
Position will support the Bank's Complaint Management Department in ensuring the complaints program has connectivity across the company by supporting organizational projects designed to continue improving complaint data quality & reporting.
Data Analysis
– Experience leading efforts to aggregate and analyze data from across a variety of disparate sources. Required.
Complaints Oversight
– Experience working with complaints in a regulated financial services company (preferably in a Large Financial Institution). Highly desired.
Risk Identification
– Experience in identifying gaps in a business process and performing root cause analysis to determine a solution. Highly desired.
Project Management
– Experience leading cross-functional efforts to deliver high quality and accurate implementations. Desired.
Regulatory Compliance
– Experience in working to implement and ensure compliance with banking laws, regulations and policies. Required.
Overview This position is responsible for supporting the Bank's Complaint Management Department in performing its oversight functions of the Complaint Management Program. The role will focus on ensuring that the enterprise complaints program has connectivity across the company's diverse business units in compiling and analyzing complaint-related data. Additionally, the role will support and lead organizational projects designed to continue improving the bank's ability to continuously monitor for potential risks and opportunities to improve the customer experience.
Responsibilities
Process Design/Documentation – Able to create and update business documentation including requirements, process flows, user guides, procedures, and other supporting documentation.
Reporting – Assist with efforts to develop and consolidate enterprise complaint reporting functionality and create reporting and data visualizations that provide actionable insights across internal and external stakeholders.
Project Management – Capable of leading and documenting cross-functional initiatives with many stakeholders while ensuring that those efforts deliver high quality and timely results.
Regulatory Compliance – Maintain strong knowledge of current or changing laws, regulations, requirements, policies, and procedures that affect assigned area of the Bank. Serve as a resource to management and associates on compliance-related matters.
Risk Identification – Conduct root cause analysis to analyze business processes and systems, identify areas of risk, develop corrective actions, and lead implementation to ensure the bank remains compliant with all applicable requirements.
Minimum Qualifications
Bachelor's Degree (or equivalent) and 4 years of experience in Compliance, Legal, Audit, Banking OR High School Diploma or GED and 8 years of experience in Compliance, Legal, Audit, Banking.
Preferred Qualifications
Experience with data aggregation and visualization tools such as Cognos, Tableau, etc.
Prior experience with developing and implementing data management structures, documentation, and technology integrations.
Able to work independently in a rapidly changing and fast-paced environment.
Comfortable communicating with senior executives and providing credible challenge as needed.
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Syntricate Technologies • Raleigh, NC, United States
Onsite Role
Position will support the Bank's Complaint Management Department in ensuring the complaints program has connectivity across the company by supporting organizational projects designed to continue improving complaint data quality & reporting.
Data Analysis
– Experience leading efforts to aggregate and analyze data from across a variety of disparate sources. Required.
Complaints Oversight
– Experience working with complaints in a regulated financial services company (preferably in a Large Financial Institution). Highly desired.
Risk Identification
– Experience in identifying gaps in a business process and performing root cause analysis to determine a solution. Highly desired.
Project Management
– Experience leading cross-functional efforts to deliver high quality and accurate implementations. Desired.
Regulatory Compliance
– Experience in working to implement and ensure compliance with banking laws, regulations and policies. Required.
Overview This position is responsible for supporting the Bank's Complaint Management Department in performing its oversight functions of the Complaint Management Program. The role will focus on ensuring that the enterprise complaints program has connectivity across the company's diverse business units in compiling and analyzing complaint-related data. Additionally, the role will support and lead organizational projects designed to continue improving the bank's ability to continuously monitor for potential risks and opportunities to improve the customer experience.
Responsibilities
Process Design/Documentation – Able to create and update business documentation including requirements, process flows, user guides, procedures, and other supporting documentation.
Reporting – Assist with efforts to develop and consolidate enterprise complaint reporting functionality and create reporting and data visualizations that provide actionable insights across internal and external stakeholders.
Project Management – Capable of leading and documenting cross-functional initiatives with many stakeholders while ensuring that those efforts deliver high quality and timely results.
Regulatory Compliance – Maintain strong knowledge of current or changing laws, regulations, requirements, policies, and procedures that affect assigned area of the Bank. Serve as a resource to management and associates on compliance-related matters.
Risk Identification – Conduct root cause analysis to analyze business processes and systems, identify areas of risk, develop corrective actions, and lead implementation to ensure the bank remains compliant with all applicable requirements.
Minimum Qualifications
Bachelor's Degree (or equivalent) and 4 years of experience in Compliance, Legal, Audit, Banking OR High School Diploma or GED and 8 years of experience in Compliance, Legal, Audit, Banking.
Preferred Qualifications
Experience with data aggregation and visualization tools such as Cognos, Tableau, etc.
Prior experience with developing and implementing data management structures, documentation, and technology integrations.
Able to work independently in a rapidly changing and fast-paced environment.
Comfortable communicating with senior executives and providing credible challenge as needed.
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