Bank of America
Operations Performance Manager - Fraud Detection
Bank of America, Phoenix, Arizona, United States, 85003
Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role‑specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description: This job is responsible for driving operational support across multiple locations/site. Key responsibilities include influencing site leadership to achieve and exceed key operating metrics, ensure rigorous reporting & inspection routines resulting in consistent operational execution. Job expectations include leading key initiatives, translate strategy into real‑time operational deployments and proactively identify/respond to risk issues, make balanced decisions across people, process and technology. Incumbent may have staffing responsibility and engaged in performance management activities.
Responsibilities:
Leverages data, analysis and reporting to proactively identify performance trends and enablement opportunities
Demonstrates strong leadership and communication skills, and influences with impact across the organization
Coaches team managers, effectively and gains followership through influence to drive positive results
Develops leaders through influence
Balances multiple needs, requests and goals
Works in a fast paced environment with several competing priorities
Provide oversight and/or support to administrative functions.
Collaborate with Site Lead to evaluate current processes and develop strategies to implement changes and improvements.
Strong leadership and communication skills, able to influence with impact across the organization.
Create executive level presentations, synthesizing relevant data from various sources into cohesive, well‑organized stories.
Maintain clear line of sight on process controls & compliance reporting – interpret results into actionable remediation plans and partner with Site Lead and Team Managers to execute.
Ensure rigorous reporting and inspection routines resulting in consistent operational execution
Required Qualifications
A minimum of 4 years experience in Fraud Detection management or Support role
A thorough knowledge of SMR (Sold Account Monitoring) & HRR (Check and Deposit Fraud
Strong attention to detail with a commitment to accuracy and quality while meeting production and quality goals
Exceptional written and verbal communications skills sufficient to professional interact effectively with all levels of management
Strong organizational and time management skills
Strong ability to multi‑tasking and prioritization. Able to work in an independent, efficient, and effective manner in a fast‑paced environment, while working cohesively in a team setting
Working knowledge of MS Word and Excel
Desired Qualifications
Experience interacting with multiple levels of leadership
PowerPoint experience
Reporting/Analytics/Project experience
SharePoint experience
Ability to coach and develop others
Strong analytical skills and experience with data management reporting
Reporting/Analysis experience
Project experience
Risk/Control experience
Skills:
Collaboration
Customer and Client Focus
Data Mining
Performance Management
Process Performance Measurement
Decision Making
Innovative Thinking
Process Management
Process Performance Management
Written Communications
Attention to Detail
Coaching
Customer Service Management
Influence
Recruiting
Shift: 1st shift (United States of America)
Hours Per Week: 40
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Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role‑specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description: This job is responsible for driving operational support across multiple locations/site. Key responsibilities include influencing site leadership to achieve and exceed key operating metrics, ensure rigorous reporting & inspection routines resulting in consistent operational execution. Job expectations include leading key initiatives, translate strategy into real‑time operational deployments and proactively identify/respond to risk issues, make balanced decisions across people, process and technology. Incumbent may have staffing responsibility and engaged in performance management activities.
Responsibilities:
Leverages data, analysis and reporting to proactively identify performance trends and enablement opportunities
Demonstrates strong leadership and communication skills, and influences with impact across the organization
Coaches team managers, effectively and gains followership through influence to drive positive results
Develops leaders through influence
Balances multiple needs, requests and goals
Works in a fast paced environment with several competing priorities
Provide oversight and/or support to administrative functions.
Collaborate with Site Lead to evaluate current processes and develop strategies to implement changes and improvements.
Strong leadership and communication skills, able to influence with impact across the organization.
Create executive level presentations, synthesizing relevant data from various sources into cohesive, well‑organized stories.
Maintain clear line of sight on process controls & compliance reporting – interpret results into actionable remediation plans and partner with Site Lead and Team Managers to execute.
Ensure rigorous reporting and inspection routines resulting in consistent operational execution
Required Qualifications
A minimum of 4 years experience in Fraud Detection management or Support role
A thorough knowledge of SMR (Sold Account Monitoring) & HRR (Check and Deposit Fraud
Strong attention to detail with a commitment to accuracy and quality while meeting production and quality goals
Exceptional written and verbal communications skills sufficient to professional interact effectively with all levels of management
Strong organizational and time management skills
Strong ability to multi‑tasking and prioritization. Able to work in an independent, efficient, and effective manner in a fast‑paced environment, while working cohesively in a team setting
Working knowledge of MS Word and Excel
Desired Qualifications
Experience interacting with multiple levels of leadership
PowerPoint experience
Reporting/Analytics/Project experience
SharePoint experience
Ability to coach and develop others
Strong analytical skills and experience with data management reporting
Reporting/Analysis experience
Project experience
Risk/Control experience
Skills:
Collaboration
Customer and Client Focus
Data Mining
Performance Management
Process Performance Measurement
Decision Making
Innovative Thinking
Process Management
Process Performance Management
Written Communications
Attention to Detail
Coaching
Customer Service Management
Influence
Recruiting
Shift: 1st shift (United States of America)
Hours Per Week: 40
#J-18808-Ljbffr