CX-Driven Help Desk Technician (Tier 1)

A federal IT firm is seeking a Help Desk Support Technician for a Full-Time role in Falls Church, Virginia. This position involves providing Tier 1 support, troubleshooting hardware and software issues, and managing incidents in a ticketing system. The ideal candidate should have a CompTIA A+ certification and experience in IT support environments. The role emphasizes customer service and teamwork, ensuring a positive experience for end users while resolving technical challenges. #J-18808-Ljbffr