Navy Federal Credit Union
Member Service Representative (Full-Time) – Charleston
Navy Federal Credit Union, Charleston, South Carolina, United States, 29408
Member Service Representative (Full-Time) – Charleston
Join to apply for the
Member Service Representative (Full-Time) – Charleston
role at
Navy Federal Credit Union .
Pay Range $19.00/hr – $22.00/hr
Overview To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificates, IRA, revocable trust and estate accounts; lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision while developing confidence and functional independence in the role. This position is eligible for the TalentQuest employee referral program.
Responsibilities
Provide basic counseling on available products and services to meet member needs
Assist members with opening and maintaining deposit accounts, loans, and other financial products
Research and resolve basic account discrepancies and service requests
Identify opportunities to cross‑sell products and enhance member relationships through education
Understand and comply with all relevant federal and institutional regulations related to financial products and services
Support team members by sharing knowledge and best practices as experience grows
Ensure cash and other negotiable instruments are handled properly and securely
Process routine transactions, including deposits, withdrawals, loan payments, and check cashing
Perform other duties as assigned
Qualifications
Experience in building effective relationships through rapport, trust, diplomacy, and tact
Effective research, analytical, and problem‑solving skills
Experience working independently and in a team environment
Experience maintaining composure in a high‑production and changing environment
Experience navigating multiple systems efficiently and adapting to evolving technologies
Effective skill exercising sound judgment and making informed decisions
Ability to embrace and support change initiatives in a dynamic and continuously evolving environment
Effective verbal and written communication skills to engage with members and colleagues
Working knowledge of deposit and loan products, services, and operational procedures
Experience in customer service, preferably in banking or a financial institution
Desired Qualifications
Working knowledge of deposit and loan products, services, and operational procedures
Experience in customer service, preferably in banking or a financial institution
Hours Available Monday – Saturday, hours based on business needs.
Location 1319 Sam Rittenberg Blvd Ste 101, Charleston, South Carolina 29407
Based on business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.
Recruitment Process Candidates who complete an application will be sent a required online assessment to the email address listed in the application. Please check your spam and junk folders if you do not see the email. Completing the assessment is critical to ensure that your application is considered.
Seniority Level Entry level
Employment Type Full time
Job Function Other
Equal Employment Opportunity All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
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Member Service Representative (Full-Time) – Charleston
role at
Navy Federal Credit Union .
Pay Range $19.00/hr – $22.00/hr
Overview To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificates, IRA, revocable trust and estate accounts; lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision while developing confidence and functional independence in the role. This position is eligible for the TalentQuest employee referral program.
Responsibilities
Provide basic counseling on available products and services to meet member needs
Assist members with opening and maintaining deposit accounts, loans, and other financial products
Research and resolve basic account discrepancies and service requests
Identify opportunities to cross‑sell products and enhance member relationships through education
Understand and comply with all relevant federal and institutional regulations related to financial products and services
Support team members by sharing knowledge and best practices as experience grows
Ensure cash and other negotiable instruments are handled properly and securely
Process routine transactions, including deposits, withdrawals, loan payments, and check cashing
Perform other duties as assigned
Qualifications
Experience in building effective relationships through rapport, trust, diplomacy, and tact
Effective research, analytical, and problem‑solving skills
Experience working independently and in a team environment
Experience maintaining composure in a high‑production and changing environment
Experience navigating multiple systems efficiently and adapting to evolving technologies
Effective skill exercising sound judgment and making informed decisions
Ability to embrace and support change initiatives in a dynamic and continuously evolving environment
Effective verbal and written communication skills to engage with members and colleagues
Working knowledge of deposit and loan products, services, and operational procedures
Experience in customer service, preferably in banking or a financial institution
Desired Qualifications
Working knowledge of deposit and loan products, services, and operational procedures
Experience in customer service, preferably in banking or a financial institution
Hours Available Monday – Saturday, hours based on business needs.
Location 1319 Sam Rittenberg Blvd Ste 101, Charleston, South Carolina 29407
Based on business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.
Recruitment Process Candidates who complete an application will be sent a required online assessment to the email address listed in the application. Please check your spam and junk folders if you do not see the email. Completing the assessment is critical to ensure that your application is considered.
Seniority Level Entry level
Employment Type Full time
Job Function Other
Equal Employment Opportunity All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
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