Desert Diamond Casinos & Entertainment
Assistant Slot Shift Manager
Desert Diamond Casinos & Entertainment, Tucson, Arizona, United States, 85718
Assistant Slot Shift Manager
– ID 13499 – DDC, Tucson or Sahuarita, AZ
Job Description Under the direct supervision of the Slot Shift Manager, this position is responsible for the day‑to‑day slot operations on an assigned shift. Must be able to demonstrate leadership by example on a daily basis and actively promote enterprise events to our guests. The following duties and responsibilities outline the tasks performed in this role.
Essential Duties & Responsibilities
Promotes positive guest relations, greets guests and creates a friendly atmosphere.
Adheres to, and ensures compliance with, all departmental, Tohono O’odham Gaming Enterprise (TOGE), Tohono O’odham Gaming Office (TOGO) and Arizona Department of Gaming (ADOG) policies, procedures, and directives and protects TOGE assets.
Observes and recognizes irregularities, violations, or other discrepancies in casino personnel or guests and institutes appropriate action.
Applies fair and consistent supervision and disciplinary practices.
Investigates and resolves guest complaints.
Assists in creating and issuing reports and documentation.
Assists in the planning and administering work schedules and assignments.
Creates daily floor schedules to ensure adequate coverage.
Assists in hiring, termination, and discipline of all subordinate Slot personnel.
Issues appropriate disciplinary action according to TOGE and departmental policies.
Ensures tidiness and cleanliness of responsible areas, ensuring all chairs are pushed in.
Monitors the performance of direct reports, ensuring adherence to all casino policies and procedures.
Understands the various types of slot and video gaming device cheating methods and is able to recognize any potential attempts while monitoring assigned section.
Assists in liquor sweeps, as needed.
Ensures that team members work with security personnel and other casino staff as necessary.
Assists in the coordination of and preparation of special slot functions.
Prepares shift reports.
Attends mandatory meetings as scheduled.
Oversees the supervision of personnel, which includes work allocation, training and problem resolution.
Motivates team members to achieve peak productivity and performance.
Authorizes jackpots according to approved policies and completes required forms if necessary.
Supervises and assists Slot Tech area as needed.
Ensures compliance with guest service policies.
Ensures all evaluations for assigned team members are completed on time.
Assists with the planning and budget preparation for the department.
Is responsible for accuracy and timeliness of all required departmental, TOGE, TOGO, or ADOG reports.
Investigates and resolves guest complaints in a positive win‑win fashion using all resources available and sound business practices in accordance with policies and procedures.
Performs other duties as assigned.
Job Requirements Minimum Qualifications Education and Experience: High school diploma or GED required. Two (2) years of slot experience required plus one (1) year of general leadership experience, or four (4) years of supervisory level leadership experience. Must be 18 years of age or older. No felony, theft, or stealing convictions. Must pass a pre‑employment drug/alcohol screen, background investigation, obtain and maintain a gaming license, and meet additional requirements as outlined.
Knowledge, Abilities, Skills, and Certifications
Knowledge of mechanical functions and play aspects of slot machines, procedures, and casino floor operations.
Ability to use the slot management system for statistical game performance reporting, player tracking, and other system‑generated reports on a daily basis.
Ability to analyze reports.
Proficiency in professional management techniques, including human, technical, and conceptual skills.
Effective communication with all levels internally and externally.
Ability to interact effectively with Tribal, State and National Regulatory Officials.
Delegation of duties appropriately.
Administration and maintenance of staff training programs and records.
Efficient scheduling and manpower utilisation.
Reading and interpreting documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Writing routing reports and correspondence.
Effective public speaking skills.
Calculation of figures and amounts such as discounts, interest, and percentages.
Application of common sense in interpreting written, oral, or diagrammatic directions.
Operating business computers and office machines in a Windows environment (Outlook, Word, Excel, Access, PowerPoint) and understanding casino management systems.
Effective communication in English, both verbally and in writing, with staff and the general public.
Outstanding guest service at all times.
Physical Demands While performing the duties of this job, the team member regularly sits and stands; uses hands to finger, handle, or feel; reaches with hands and arms; talks or hears. The team member frequently walks, occasionally stoops, kneels, crouches, or crawls, and may occasionally lift or move up to 50 pounds.
Work Environment Work is generally performed in a casino setting with exposure to second‑hand smoke and a high noise level. Evening, graveyard, holidays, and/or weekend work may be required. Extended hours and irregular shifts may also be required.
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– ID 13499 – DDC, Tucson or Sahuarita, AZ
Job Description Under the direct supervision of the Slot Shift Manager, this position is responsible for the day‑to‑day slot operations on an assigned shift. Must be able to demonstrate leadership by example on a daily basis and actively promote enterprise events to our guests. The following duties and responsibilities outline the tasks performed in this role.
Essential Duties & Responsibilities
Promotes positive guest relations, greets guests and creates a friendly atmosphere.
Adheres to, and ensures compliance with, all departmental, Tohono O’odham Gaming Enterprise (TOGE), Tohono O’odham Gaming Office (TOGO) and Arizona Department of Gaming (ADOG) policies, procedures, and directives and protects TOGE assets.
Observes and recognizes irregularities, violations, or other discrepancies in casino personnel or guests and institutes appropriate action.
Applies fair and consistent supervision and disciplinary practices.
Investigates and resolves guest complaints.
Assists in creating and issuing reports and documentation.
Assists in the planning and administering work schedules and assignments.
Creates daily floor schedules to ensure adequate coverage.
Assists in hiring, termination, and discipline of all subordinate Slot personnel.
Issues appropriate disciplinary action according to TOGE and departmental policies.
Ensures tidiness and cleanliness of responsible areas, ensuring all chairs are pushed in.
Monitors the performance of direct reports, ensuring adherence to all casino policies and procedures.
Understands the various types of slot and video gaming device cheating methods and is able to recognize any potential attempts while monitoring assigned section.
Assists in liquor sweeps, as needed.
Ensures that team members work with security personnel and other casino staff as necessary.
Assists in the coordination of and preparation of special slot functions.
Prepares shift reports.
Attends mandatory meetings as scheduled.
Oversees the supervision of personnel, which includes work allocation, training and problem resolution.
Motivates team members to achieve peak productivity and performance.
Authorizes jackpots according to approved policies and completes required forms if necessary.
Supervises and assists Slot Tech area as needed.
Ensures compliance with guest service policies.
Ensures all evaluations for assigned team members are completed on time.
Assists with the planning and budget preparation for the department.
Is responsible for accuracy and timeliness of all required departmental, TOGE, TOGO, or ADOG reports.
Investigates and resolves guest complaints in a positive win‑win fashion using all resources available and sound business practices in accordance with policies and procedures.
Performs other duties as assigned.
Job Requirements Minimum Qualifications Education and Experience: High school diploma or GED required. Two (2) years of slot experience required plus one (1) year of general leadership experience, or four (4) years of supervisory level leadership experience. Must be 18 years of age or older. No felony, theft, or stealing convictions. Must pass a pre‑employment drug/alcohol screen, background investigation, obtain and maintain a gaming license, and meet additional requirements as outlined.
Knowledge, Abilities, Skills, and Certifications
Knowledge of mechanical functions and play aspects of slot machines, procedures, and casino floor operations.
Ability to use the slot management system for statistical game performance reporting, player tracking, and other system‑generated reports on a daily basis.
Ability to analyze reports.
Proficiency in professional management techniques, including human, technical, and conceptual skills.
Effective communication with all levels internally and externally.
Ability to interact effectively with Tribal, State and National Regulatory Officials.
Delegation of duties appropriately.
Administration and maintenance of staff training programs and records.
Efficient scheduling and manpower utilisation.
Reading and interpreting documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Writing routing reports and correspondence.
Effective public speaking skills.
Calculation of figures and amounts such as discounts, interest, and percentages.
Application of common sense in interpreting written, oral, or diagrammatic directions.
Operating business computers and office machines in a Windows environment (Outlook, Word, Excel, Access, PowerPoint) and understanding casino management systems.
Effective communication in English, both verbally and in writing, with staff and the general public.
Outstanding guest service at all times.
Physical Demands While performing the duties of this job, the team member regularly sits and stands; uses hands to finger, handle, or feel; reaches with hands and arms; talks or hears. The team member frequently walks, occasionally stoops, kneels, crouches, or crawls, and may occasionally lift or move up to 50 pounds.
Work Environment Work is generally performed in a casino setting with exposure to second‑hand smoke and a high noise level. Evening, graveyard, holidays, and/or weekend work may be required. Extended hours and irregular shifts may also be required.
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