Marsh & McLennan Companies
Application Support Administrator
Marsh & McLennan Companies, Clearwater, Florida, United States, 34623
Employer Industry: Insurance and Professional Services
Why consider this job opportunity
Opportunity for career advancement and growth within the organization
Generous time off, including personal and volunteering days
Tuition reimbursement and professional development opportunities
Flexibility of remote work
Charitable contribution match programs and stock purchase opportunities
What to Expect (Job Responsibilities)
Review incoming Help Desk tickets to provide technical support and troubleshooting for applications
Assist in escalating unresolved issues and provide prompt feedback to internal customers
Manage user access and permissions, ensuring data security and compliance with company policies
Minimize downtime and ensure optimal performance of applications
Collaborate effectively with cross-functional teams to resolve issues
What is Required (Qualifications)
Must be fluent in both French and English
Strong knowledge of Agency Management System Administration, specifically Applied Epic or Vertafore applications
Experience working in a Help Desk environment such as ServiceNow
Excellent attention to detail with proven organizational and time management skills
Strong communication and interpersonal skills
How to Stand Out (Preferred Qualifications)
Proficient with Windows Operating Systems and MS Office products
Previous experience in an insurance agency
Familiarity with applications such as Concur, DocuSign, Smartsheet, Applied CSR24, Applied TAM, and Erlon
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Why consider this job opportunity
Opportunity for career advancement and growth within the organization
Generous time off, including personal and volunteering days
Tuition reimbursement and professional development opportunities
Flexibility of remote work
Charitable contribution match programs and stock purchase opportunities
What to Expect (Job Responsibilities)
Review incoming Help Desk tickets to provide technical support and troubleshooting for applications
Assist in escalating unresolved issues and provide prompt feedback to internal customers
Manage user access and permissions, ensuring data security and compliance with company policies
Minimize downtime and ensure optimal performance of applications
Collaborate effectively with cross-functional teams to resolve issues
What is Required (Qualifications)
Must be fluent in both French and English
Strong knowledge of Agency Management System Administration, specifically Applied Epic or Vertafore applications
Experience working in a Help Desk environment such as ServiceNow
Excellent attention to detail with proven organizational and time management skills
Strong communication and interpersonal skills
How to Stand Out (Preferred Qualifications)
Proficient with Windows Operating Systems and MS Office products
Previous experience in an insurance agency
Familiarity with applications such as Concur, DocuSign, Smartsheet, Applied CSR24, Applied TAM, and Erlon
#J-18808-Ljbffr