Carls Jr - 0488
Job Description
Primary Accountability:
The Shift Leader is responsible and accountable for all restaurant activities while on duty, in the absence of the General Manager and Manager. The Shift Leader works with the Restaurant Management Team to ensure all activities are consistent with and supportive of the restaurant’s business plan. The Shift Leader ensures all Crew Persons are performing their job responsibilities and meeting expectations in all areas of their job description.
Essential Functions Total Guest Satisfaction
Consistently provides a quality product and Guest service experience that delivers total Guest satisfaction.
Takes necessary action to ensure all guests receive “Six Dollar Service”; anticipates and exceeds the guests’ needs; handles “special situations” and requests immediately in a positive manner that encourages guests to return.
Effectively “paths” the restaurant to monitor all aspects of the restaurant’s operation to anticipate problems; takes initiative to correct problem areas immediately.
Consistently enforces and maintains all Carl’s Jr. QSC (Quality, Service and Cleanliness) standards.
Monitors and maintains proper staffing level and labor costs while ensuring high levels of QSC.
Observes employee attitudes; takes appropriate steps to create a friendly atmosphere for employees and guests.
Suggests ways to Restaurant Management to improve Guest service.
Training & Development
Strives to improve the skills and performance of all Crew Persons.
Effectively trains Crew Persons utilizing the existing training program.
Provides regular performance feedback to motivate and improve the performance of all Crew Persons.
Provides direction and supervision for Crew Persons to maintain high productivity and high crew morale.
Communicates employee work performance to the General Manager and appropriately addresses performance issues; maintains proper documentation of all disciplinary situations.
Makes an ongoing effort to improve personal performance level.
Supports Business Objectives
Makes sound business decisions quickly to ensure guests receive service beyond their expectations.
Effectively plans, organizes and implements all daily operational routines and activities; completes all required administrative duties and daily paperwork.
Able to supervise and perform closing and/or opening duties, as directed by Restaurant Management.
Supports the goals, decisions and directives of Restaurant Management.
Policies & Standards
Complies with and models all company policies, standards, procedures and guidelines; enforces all in a fair and consistent manner.
Holds employees and self accountable for the methods and processes used to achieve results.
Role models and sets a positive example for the entire team in all aspects of business and personnel practices.
Carl’s Jr. Shared Values
Is completely focused on and driven by the Guest.
Is of high personal integrity and treats all employees with honesty, respect and dignity.
Establishes an environment of trust to ensure honest, open and direct communication; and provides a communication process that works up, down and across the organization.
Is performance oriented and driven; clearly communicates performance expectations, measures performance results, recognizes and rewards good performance and is intolerant of poor performance.
Requirements Education
– High school diploma or equivalent. Good verbal and written communication skills; capable of communicating effectively with General Manager, customers and co‑workers; bilingual skills a plus.
Experience
– Must have successfully completed the entire Crew Person Training Program requirements. Minimum age 18.
Transportation & Insurance
– Must have reliable personal transportation, a valid driver’s license and proof of insurance.
Accessibility
– Must have a telephone or other reliable method of communicating with the restaurant. Maintains an open‑door policy.
Hours
– Must be able and willing to work flexible hours including opening and closing shifts.
Skills & Abilities
Basic knowledge of computers.
Organizational, planning and time‑management skills.
Team‑building skills.
Problem‑solving skills.
Ability to troubleshoot cash‑handling problems; good mathematics skills.
Excellence in performing duties of all workstations and in completing assigned tasks and duties.
Ability to look at the restaurant operations from a customer’s viewpoint.
Ability to take initiative.
Physical Abilities
Stand for long periods of time.
Bend and stoop.
Work around others in close quarters.
Move throughout the restaurant and visually observe restaurant operations and employee work performance.
Work with various cleaning products.
Lift 50–75 pounds.
We use eVerify to confirm U.S. Employment eligibility.
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The Shift Leader is responsible and accountable for all restaurant activities while on duty, in the absence of the General Manager and Manager. The Shift Leader works with the Restaurant Management Team to ensure all activities are consistent with and supportive of the restaurant’s business plan. The Shift Leader ensures all Crew Persons are performing their job responsibilities and meeting expectations in all areas of their job description.
Essential Functions Total Guest Satisfaction
Consistently provides a quality product and Guest service experience that delivers total Guest satisfaction.
Takes necessary action to ensure all guests receive “Six Dollar Service”; anticipates and exceeds the guests’ needs; handles “special situations” and requests immediately in a positive manner that encourages guests to return.
Effectively “paths” the restaurant to monitor all aspects of the restaurant’s operation to anticipate problems; takes initiative to correct problem areas immediately.
Consistently enforces and maintains all Carl’s Jr. QSC (Quality, Service and Cleanliness) standards.
Monitors and maintains proper staffing level and labor costs while ensuring high levels of QSC.
Observes employee attitudes; takes appropriate steps to create a friendly atmosphere for employees and guests.
Suggests ways to Restaurant Management to improve Guest service.
Training & Development
Strives to improve the skills and performance of all Crew Persons.
Effectively trains Crew Persons utilizing the existing training program.
Provides regular performance feedback to motivate and improve the performance of all Crew Persons.
Provides direction and supervision for Crew Persons to maintain high productivity and high crew morale.
Communicates employee work performance to the General Manager and appropriately addresses performance issues; maintains proper documentation of all disciplinary situations.
Makes an ongoing effort to improve personal performance level.
Supports Business Objectives
Makes sound business decisions quickly to ensure guests receive service beyond their expectations.
Effectively plans, organizes and implements all daily operational routines and activities; completes all required administrative duties and daily paperwork.
Able to supervise and perform closing and/or opening duties, as directed by Restaurant Management.
Supports the goals, decisions and directives of Restaurant Management.
Policies & Standards
Complies with and models all company policies, standards, procedures and guidelines; enforces all in a fair and consistent manner.
Holds employees and self accountable for the methods and processes used to achieve results.
Role models and sets a positive example for the entire team in all aspects of business and personnel practices.
Carl’s Jr. Shared Values
Is completely focused on and driven by the Guest.
Is of high personal integrity and treats all employees with honesty, respect and dignity.
Establishes an environment of trust to ensure honest, open and direct communication; and provides a communication process that works up, down and across the organization.
Is performance oriented and driven; clearly communicates performance expectations, measures performance results, recognizes and rewards good performance and is intolerant of poor performance.
Requirements Education
– High school diploma or equivalent. Good verbal and written communication skills; capable of communicating effectively with General Manager, customers and co‑workers; bilingual skills a plus.
Experience
– Must have successfully completed the entire Crew Person Training Program requirements. Minimum age 18.
Transportation & Insurance
– Must have reliable personal transportation, a valid driver’s license and proof of insurance.
Accessibility
– Must have a telephone or other reliable method of communicating with the restaurant. Maintains an open‑door policy.
Hours
– Must be able and willing to work flexible hours including opening and closing shifts.
Skills & Abilities
Basic knowledge of computers.
Organizational, planning and time‑management skills.
Team‑building skills.
Problem‑solving skills.
Ability to troubleshoot cash‑handling problems; good mathematics skills.
Excellence in performing duties of all workstations and in completing assigned tasks and duties.
Ability to look at the restaurant operations from a customer’s viewpoint.
Ability to take initiative.
Physical Abilities
Stand for long periods of time.
Bend and stoop.
Work around others in close quarters.
Move throughout the restaurant and visually observe restaurant operations and employee work performance.
Work with various cleaning products.
Lift 50–75 pounds.
We use eVerify to confirm U.S. Employment eligibility.
Create a job alert for this search
#J-18808-Ljbffr