Orthodontic Experts
Assistant Clinic Manager | Orthodontic Experts
About Us
We are passionate about delivering exceptional patient care and advancing the standard of orthodontic excellence. With 32 locations across the greater Chicagoland area, Wisconsin, Indiana, and Indianapolis, and more on the way, we are a rapidly growing organization committed to transforming smiles and changing lives.
Responsibilities As an Assistant Clinic Manager, you will be responsible for working with upper management in organizing and managing the daily operations of our clinic. You will oversee staff productivity, ensuring safety and compliance regulations are met, and helping to maintain a high level of customer service.
Tasks
Manage the efficient and effective scheduling of patients and adjust as needed
Monitor no-shows and manage the necessary calls and re-scheduling
Conduct sessions with patients for reviewing treatment and payment plans
Handle patient complaints and provide feedback to Providers/Assistants on issues related to clinical matters
Provide weekly and monthly reporting to leadership
Coordinate and facilitate monthly meetings for clinical staff
Take responsibility for the appearance and functionality of the office
Maintain facilities and equipment in accordance with hygiene and safety regulations including OSHA
Participate in marketing events
Explain the treatment plan, address patient concerns and answer any questions
Assist the patient in prioritizing the treatment and establish a plan for scheduling and payment arrangements
Build trust, and understand the patient’s objectives
Conduct financial consultations with all new patients and with existing patients when new treatment plans are presented.
Manage and maintain the payment options and policies for patients
Understand the practice’s policy on working with Ortho benefit plans and be prepared to educate patients on their dental benefits.
Oversee and track ortho benefit plan accounts receivable and follow up on claims regularly to ensure timely payment.
Communicate with all outside and third-party financing companies offered to patients and educate patients on the available outside financing options.
Track patient accounts receivable and outstanding balances to ensure timely payment.
Assist in Practice’s collections protocol for all outstanding balances.
Introduce new patients to the practice by going over health history, explaining the doctor’s examination, and describing any other features about the practice that should be highlighted.
Conduct treatment consultations with all new patients and with existing patients when new treatment plans are presented.
Answer incoming calls to include new patient calls, emergencies, scheduling patient appointments, requesting records, and follow up.
Assisting TC with outbound calls.
In the event you are traveling to another clinic, you are required to perform all duties and responsibilities of your role including administrative tasks.
Perform general office duties and other duties as required.
Requirements
A bachelor degree or equivalent
3-4 Years of experience in office administration
2 Years of Office management experience
Excellent computer skills, including a high degree of proficiency in Microsoft Word, Excel, Outlook, PowerPoint, and Google Suites.
Working Hours and Location
Monday – Wednesday 8:45am – 5:00pm
Thursday 6:45am – 3:00pm
Friday 6:45am – 3:00pm
2 Saturdays per month; 7:45am–1:00pm
Base location: 5778 S. 108th Street Hales Corners, WI 53130
Travel availability to Mount Pleasant, Menomonee Falls, and Madison clinics for training and coverage purposes
Benefits
Paid Training
Travel Pay (when traveling to sister clinics farther than 15 miles away from base)
Clinical Bonuses
Paid Time Off
Holiday Pay
Medical, Dental, Vision, and Life Insurance
Accident Insurance \ Short-Term Disability
Long-Term Disability
Employee Assistance Program
Health Savings Account
Dependent Care Account
401(k) and matching
Pet Insurance
Tuition Assistance Program
Identity Theft Protection
MetLife MetLaw Legal Insurance
Transit Reimbursement - Commuter Account
Free and discounted Orthodontic Treatments
Salary $23-$24
Referrals increase your chances of interviewing at Orthodontic Experts by 2x #J-18808-Ljbffr
Responsibilities As an Assistant Clinic Manager, you will be responsible for working with upper management in organizing and managing the daily operations of our clinic. You will oversee staff productivity, ensuring safety and compliance regulations are met, and helping to maintain a high level of customer service.
Tasks
Manage the efficient and effective scheduling of patients and adjust as needed
Monitor no-shows and manage the necessary calls and re-scheduling
Conduct sessions with patients for reviewing treatment and payment plans
Handle patient complaints and provide feedback to Providers/Assistants on issues related to clinical matters
Provide weekly and monthly reporting to leadership
Coordinate and facilitate monthly meetings for clinical staff
Take responsibility for the appearance and functionality of the office
Maintain facilities and equipment in accordance with hygiene and safety regulations including OSHA
Participate in marketing events
Explain the treatment plan, address patient concerns and answer any questions
Assist the patient in prioritizing the treatment and establish a plan for scheduling and payment arrangements
Build trust, and understand the patient’s objectives
Conduct financial consultations with all new patients and with existing patients when new treatment plans are presented.
Manage and maintain the payment options and policies for patients
Understand the practice’s policy on working with Ortho benefit plans and be prepared to educate patients on their dental benefits.
Oversee and track ortho benefit plan accounts receivable and follow up on claims regularly to ensure timely payment.
Communicate with all outside and third-party financing companies offered to patients and educate patients on the available outside financing options.
Track patient accounts receivable and outstanding balances to ensure timely payment.
Assist in Practice’s collections protocol for all outstanding balances.
Introduce new patients to the practice by going over health history, explaining the doctor’s examination, and describing any other features about the practice that should be highlighted.
Conduct treatment consultations with all new patients and with existing patients when new treatment plans are presented.
Answer incoming calls to include new patient calls, emergencies, scheduling patient appointments, requesting records, and follow up.
Assisting TC with outbound calls.
In the event you are traveling to another clinic, you are required to perform all duties and responsibilities of your role including administrative tasks.
Perform general office duties and other duties as required.
Requirements
A bachelor degree or equivalent
3-4 Years of experience in office administration
2 Years of Office management experience
Excellent computer skills, including a high degree of proficiency in Microsoft Word, Excel, Outlook, PowerPoint, and Google Suites.
Working Hours and Location
Monday – Wednesday 8:45am – 5:00pm
Thursday 6:45am – 3:00pm
Friday 6:45am – 3:00pm
2 Saturdays per month; 7:45am–1:00pm
Base location: 5778 S. 108th Street Hales Corners, WI 53130
Travel availability to Mount Pleasant, Menomonee Falls, and Madison clinics for training and coverage purposes
Benefits
Paid Training
Travel Pay (when traveling to sister clinics farther than 15 miles away from base)
Clinical Bonuses
Paid Time Off
Holiday Pay
Medical, Dental, Vision, and Life Insurance
Accident Insurance \ Short-Term Disability
Long-Term Disability
Employee Assistance Program
Health Savings Account
Dependent Care Account
401(k) and matching
Pet Insurance
Tuition Assistance Program
Identity Theft Protection
MetLife MetLaw Legal Insurance
Transit Reimbursement - Commuter Account
Free and discounted Orthodontic Treatments
Salary $23-$24
Referrals increase your chances of interviewing at Orthodontic Experts by 2x #J-18808-Ljbffr