Pacific Palms Resort
To provide assistance and services to guests in order to ensure that their arrival and departure experience is pleasurable and informative.
To provide assistance & services for guests in order to ensure guest satisfaction.
Responsibilities
To assist in the transport and storage of guest luggage.
To assist with guest packages.
transport to guest room
transport to guest meeting rooms.
To properly "log" all trips originating from the "Bell Stand" on the Bell Activity Log.
Responsible for a clean and "smart" appearance of uniforms and self.
Knowledgeable about all Resort amenities.
Proper posting of positions/locations.
Assist guests with luggage when necessary
Be able to give a warm and friendly welcoming to a guest “Welcome to Pacific Palms”, and consistently use the guest’s name.
Escorting guests to room
Be able to give room information ensuring proper operation of guest room facilities
Able to work professionally under pressure
Have property knowledge to give directions to guests
Lift heavy objects up to 50lbs
Be able to listen and respond to guest needs
Assist guests with directions, getting transportation and have knowledge of local attractions and restaurants
Keeping Storage area and office area clean and organized
Keeping Bell Carts polished
Assist Engineering in placing rain mats and caution signs out when rain starts
Ensure cleanliness of Valet Drive and South Patio
Delivering newspapers, Express Checkouts, Mail and packages to guest rooms upon request
Answering phone to provide information
Tags the baggage with the proper claim checks and gives the guest his/her claim ticket for the baggage.
Unloads the baggage from the car or taxi and assists guests inside the Resort.
Directs guests to the Front Desk.
Calls taxi or shuttle for guests as needed
Assists the Bell Captain with all luggage storage and retrieval
Loads the baggage in the cars or taxis for departing guests, thanking them for choosing our Resort.
Controls the traffic flow in and out of the Valet Drive
Notifies the Front Desk of VIP arrivals whenever possible
Any and all reasonable requests of management
Qualifications
Must possess excellent verbal & written communication skills.
Must have good math skills.
Able to stand for long periods of time.
Must be able to exhibit excellent face to face customer service skills.
Willing to work varied shifts and days.
Must have a professional attitude and appearance.
Must possess a Valid Driver's license
Excellent customer service practices
Adherence to departmental and property standards and procedures
Teamwork: Works efficiently and effectively as member of a team; communicates and cooperates with property staff
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To provide assistance & services for guests in order to ensure guest satisfaction.
Responsibilities
To assist in the transport and storage of guest luggage.
To assist with guest packages.
transport to guest room
transport to guest meeting rooms.
To properly "log" all trips originating from the "Bell Stand" on the Bell Activity Log.
Responsible for a clean and "smart" appearance of uniforms and self.
Knowledgeable about all Resort amenities.
Proper posting of positions/locations.
Assist guests with luggage when necessary
Be able to give a warm and friendly welcoming to a guest “Welcome to Pacific Palms”, and consistently use the guest’s name.
Escorting guests to room
Be able to give room information ensuring proper operation of guest room facilities
Able to work professionally under pressure
Have property knowledge to give directions to guests
Lift heavy objects up to 50lbs
Be able to listen and respond to guest needs
Assist guests with directions, getting transportation and have knowledge of local attractions and restaurants
Keeping Storage area and office area clean and organized
Keeping Bell Carts polished
Assist Engineering in placing rain mats and caution signs out when rain starts
Ensure cleanliness of Valet Drive and South Patio
Delivering newspapers, Express Checkouts, Mail and packages to guest rooms upon request
Answering phone to provide information
Tags the baggage with the proper claim checks and gives the guest his/her claim ticket for the baggage.
Unloads the baggage from the car or taxi and assists guests inside the Resort.
Directs guests to the Front Desk.
Calls taxi or shuttle for guests as needed
Assists the Bell Captain with all luggage storage and retrieval
Loads the baggage in the cars or taxis for departing guests, thanking them for choosing our Resort.
Controls the traffic flow in and out of the Valet Drive
Notifies the Front Desk of VIP arrivals whenever possible
Any and all reasonable requests of management
Qualifications
Must possess excellent verbal & written communication skills.
Must have good math skills.
Able to stand for long periods of time.
Must be able to exhibit excellent face to face customer service skills.
Willing to work varied shifts and days.
Must have a professional attitude and appearance.
Must possess a Valid Driver's license
Excellent customer service practices
Adherence to departmental and property standards and procedures
Teamwork: Works efficiently and effectively as member of a team; communicates and cooperates with property staff
#J-18808-Ljbffr