Inbound Customer Service Patient Representative

**Inbound Customer Service Patient Representative - Parsippany, New Jersey****Salary:** **$20.00 - $23.00 an hour / Commission Eligible****Job Summary:**Inbound Customer Service Patient Representatives provides a high level of customer service while generating appointments by answering incoming calls working in a premier contact center.The role includes utilizing the customer management software to manage and track the results of contacts.**Key Responsibilities:*** Provide high level customer service with graceful, high-level, pleasant conversations* Answer various questions regarding hearing health and set appointments with the guidance of a script* Rebuttal and probe to retain client base* Collect, record, and accurately maintain pertinent consumer information, using a Customer Relationship Management (CRM) system* Answer returned inbound calls as needed after initial outbound contact* Handle inbound, lead generation, email correspondence, web correspondence and chat* Maintain quality service by following organizational standard operating procedures* Maintain and exceed daily, weekly and monthly appointment (conversion) quotas* Learn and understand basic industry knowledge* Collaborate with Patient-Facing Clinical staff and hearing care professionals* Contribute to the development and growth of the Contact Center by sharing ideas, assisting in related projects, and helping resolve problems and/or improve productivity**Requirements:*** 2+ years of call center experience* Proven track record of delivering exceptional customer service* Intermediate proficiency in MS Word and Excel* Typing proficiency and computer savvy**Skills:*** Multitask using various applications simultaneously* Demonstrate professional phone etiquette and courtesy when interfacing with patients, clients, and co-workers* Ability to understand the customer’s requirements promptly and present solutions that meet their needs.* Excellent interpersonal communication skills* Ability to multitask and manage time in a fast-paced environment* Skilled in handling objections and rejection* Professional telephone etiquette skills* High proficiency with written correspondence* Highly motivated and receptive to coaching* Strong problem-solving and organizational skills* Team Player* Self-sufficient and passionate about success**Additional Responsibilities:*** May take on additional responsibilities and tasks to support the growth and success of the team and organization.**Schedule:*** 40 hours per week, Monday – Friday between the hours of 8:00 a.m. and 8:00 p.m. based on contact center needs. Every other Saturday with one day off between Monday and Friday.**Benefits:*** 401(k)* Dental insurance* Health insurance* Life insurance* Paid time off* Vision insuranceWork Location: In person**Join us!**At MLM Beltone, we focus on investing in our employees to ensure their continued success and growth. This role offers the opportunity to work in a supportive, patient-centric environment with a strong cross-functional team. You could be the next leader at MLM Beltone!**Apply Now**Become part of the Beltone Team today and explore the unlimited possibilities for your career.*We are an Equal Opportunity Employer**.*#LI-BeltoneBeltone – helping the world hear betterBeltone was founded on the act of helping a friend to enjoy life more. Since 1940, we have provided knowledge, tools, service and training to the professionals servicing the hearing impaired. Beltone makes quality hearing care available to more people. To do so, we develop technically optimal hearing solutions without ever losing focus on the individual’s needs. It is our belief that no individual should be denied the possibility of an improved life with better hearing.Beltone is part of the GN Group which was founded with a truly innovative and global mindset. Today, we honor that legacy with world-leading expertise in the human ear, sound, wireless technology, miniaturization and collaborations with leading technology partners. GN's solutions are marketed by the brands ReSound, Beltone, Interton, Jabra and BlueParrott in 100 countries. Founded in 1869, the GN Group employs more than 6,000 people and is listed on Nasdaq Copenhagen (GN.CO).If you would like to learn more about our brand, please click on the to explore our universe of sound.FEDERAL HEALTH CARE PRICE TRANSPARENCY REQUIREMENTSThe Federal Health Care Price Transparency Requirements have created Machine Readable Files to make public the financial arrangements in place between heath plans and providers. These files are designed to be read by a computer and are intended to be available at the industry level for health care researchers, policymakers, analytics companies and applications software to have access to health plan costs nationally on an aggregate basis for the first time.

Machine-readable files are a requirement of the Transparency in Coverage Final Rule.Health insurers are required to publicly display certain health care price information via machine-readable files on their websites. GN’s (ReSound, Beltone and Audigy) medical provider, BCBSMN will have “Transparency in Coverage” (TiC) information available.

to view BCBSMN TiC’s information on services on how machine readable files will help with the new transparency requirements. #J-18808-Ljbffr