Caterpillar Brazil
* Managing the day-to-day activities of change management projects, including overseeing project responsibilities and schedules. Developing contingency plans for potential risks.* Dealer training strategy development and execution.* Internal change management best practice implementation to ensure alignment across workstreams.* Dealer training strategy, approach (tools, process), resourcing to support dealer change efforts* Assist team in stakeholder updates to influence ongoing change in behavior, process, etc* Manage intake of product features through the DRB from Product teams to ensure adoption and understanding for GTM execution.* Develop and Deploy Dealer change management framework and guidance to ensure uptake of Cat ERP solution.* Educating global users on Change Management processes, methods and systems* Participating in business requirements gathering sessions, documenting requirements, and supporting development work with internal partners related to necessary tooling.* Identifying areas of opportunity to improve the dealer experience and accelerate time-to-market* Monitoring & Evaluation: Track key metrics and assess the success of change management initiatives to ensure they are embedded and effective.* Build and share knowledge through various channels, including blogs, workshops, and training sessions.* Educate end-users, champions and stakeholders to make this transition or transformation beneficial without anxiety or fear.* Measure the success of the transition or transformation via dashboard/BI tools.* Skilled at developing, refining, and communicating tactical plans for large scale, complex projects, preferably dealer related.* Experience working across the organization at various levels that include business partners and stakeholders.* Ability to assess and report project risks and issues.* Conducts regular progress meetings, tracks and reports on the progress made in a project team.* Knowledge of how to run applications for organizations; ability to implement application software within an organization and help end-users perform specific tasks (ex: ERP and CRM products).* Significant experience in digital deployments, IT operations, or program/project management.* Strong knowledge of change management for large, transformational projects* Identifies process improvements, creates plans to address, and implements plans with all business partners.* Knowledge and experience with enterprise change management for D365 solutions.* Technical background with a solid understanding of IT systems and their interactions.* Proven ability to manage multiple projects and work with several dealers simultaneously.* Demonstrated experience influencing others and working across a matrixed organization.* Experience working with BI tools for dashboard and reports; preferably Power BI* Previous agile training (sprint planning, daily scrums, sprint, retrospective)* Working knowledge of Azure DevOps* Exceptional facilitation and stakeholder management abilities.* Experience presenting to and interacting with executive leaders.* Capacity to build consensus and simplify complex information.* Advance knowledge of Excel, MS PowerPoint, and MS Project* Knowledge of the Caterpillar digital portfolio preferred* Knowledge Caterpillar Dealer Operations preferred* Medical, dental, and vision benefits\** Paid time off plan (Vacation, Holidays, Volunteer, etc.)\** 401(k) savings plans\** Health Savings Account (HSA)\** Flexible Spending Accounts (FSAs)\** Health Lifestyle Programs\** Employee Assistance Program\** Voluntary Benefits and Employee Discounts\** Career Development\** Incentive bonus\** Disability benefits* Life Insurance* Parental leave* Adoption benefits* Tuition Reimbursement
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