Global Payments
Client Services Analyst I: Resolution & Partner Support
Global Payments, Lindon, Utah, United States, 84042
About Global Payments
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Responsibilities
Maintains positive, timely and accurate communications with partners and clients
Leverages various tools and technologies to research and resolve issues
Handles inbound phone call and email tickets
Skills- Learns to use professional concepts. Applies company policies and procedures to resolve routine issues.
Job Complexity - Follows practices and procedures for analyzing issues to resolve or escalating.
Supervision - Works under team leaders to ensure accurate and thorough resolutions
Problem Solving - Ability to solve problems using experience and good judgment.
Effective Communication - Demonstrated effective written and oral communication skills
Technical Aptitude - Learns how to interpret and communicate technical concepts
May participate in rotation of on-call incident management responsibilities
Equal Employment Opportunity Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.
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Responsibilities
Maintains positive, timely and accurate communications with partners and clients
Leverages various tools and technologies to research and resolve issues
Handles inbound phone call and email tickets
Skills- Learns to use professional concepts. Applies company policies and procedures to resolve routine issues.
Job Complexity - Follows practices and procedures for analyzing issues to resolve or escalating.
Supervision - Works under team leaders to ensure accurate and thorough resolutions
Problem Solving - Ability to solve problems using experience and good judgment.
Effective Communication - Demonstrated effective written and oral communication skills
Technical Aptitude - Learns how to interpret and communicate technical concepts
May participate in rotation of on-call incident management responsibilities
Equal Employment Opportunity Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.
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