Wolters Kluwer
Customer Success Associate
As a Customer Success Associate, you will build upon your foundational skills to support and manage the customer lifecycle more comprehensively. You will take on a more proactive role in ensuring customers are engaged and satisfied, acting as an essential resource for troubleshooting and enhancements. Responsibilities: Proactively support the onboarding process for new customers. Address and resolve a broader range of customer inquiries and issues. Assist with customer renewals and upselling opportunities. Monitor and analyze customer performance and engagement data. Provide intermediate-level training and guidance to customers. Ensure implementation schedules, targets, and budgets are met. Collaborate with internal teams on customer feedback to improve products/services. Document detailed customer interactions and updates in CRM. Identify potential areas for service/product improvement based on customer feedback. Maintain and enhance strong client relationships. Skills: Enhanced Communication: Improved verbal and written communication capabilities. Intermediate Problem-Solving: Ability to tackle a wider range of issues. Analytical Skills: Basic analytical skills to track and interpret customer data. Technical Proficiency: Stronger understanding of products/services. Advanced CRM: More proficient use of CRM tools for streamlined customer management. Customer Focus: Deepened empathy and focus on customer needs. Collaboration: Enhanced team collaboration and coordination. Feedback Implementation: Ability to implement customer feedback effectively. Employee must obtain a FinCEN ID within 7 days after the first day of employment and comply with all requirements of the Corporate Transparency Act on a continuing basis, including without limitation, by providing the U.S. government and Wolters Kluwer all information necessary to effectuate the purposes of the Act. Compensation: Target salary range CA, CT, CO, DC, HI, IL, MA, MD, MN, NY, RI, WA: $45,100 - $61,700
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As a Customer Success Associate, you will build upon your foundational skills to support and manage the customer lifecycle more comprehensively. You will take on a more proactive role in ensuring customers are engaged and satisfied, acting as an essential resource for troubleshooting and enhancements. Responsibilities: Proactively support the onboarding process for new customers. Address and resolve a broader range of customer inquiries and issues. Assist with customer renewals and upselling opportunities. Monitor and analyze customer performance and engagement data. Provide intermediate-level training and guidance to customers. Ensure implementation schedules, targets, and budgets are met. Collaborate with internal teams on customer feedback to improve products/services. Document detailed customer interactions and updates in CRM. Identify potential areas for service/product improvement based on customer feedback. Maintain and enhance strong client relationships. Skills: Enhanced Communication: Improved verbal and written communication capabilities. Intermediate Problem-Solving: Ability to tackle a wider range of issues. Analytical Skills: Basic analytical skills to track and interpret customer data. Technical Proficiency: Stronger understanding of products/services. Advanced CRM: More proficient use of CRM tools for streamlined customer management. Customer Focus: Deepened empathy and focus on customer needs. Collaboration: Enhanced team collaboration and coordination. Feedback Implementation: Ability to implement customer feedback effectively. Employee must obtain a FinCEN ID within 7 days after the first day of employment and comply with all requirements of the Corporate Transparency Act on a continuing basis, including without limitation, by providing the U.S. government and Wolters Kluwer all information necessary to effectuate the purposes of the Act. Compensation: Target salary range CA, CT, CO, DC, HI, IL, MA, MD, MN, NY, RI, WA: $45,100 - $61,700
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