MSX International
FSR Market Specialist at MSX International
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FSR Market Specialist
role at
MSX International .
Company Description For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry‑leading expertise.
We have combined our deep industry expertise with cutting‑edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction. Our goal is to help our customers reach their full potential and to excel as their global partner of choice.
Job Description FSR+ is an online service reservation software tool built and maintained to enhance the customer’s experience.
As an FSR+ Market Specialist at MSX, you will work with the Market Area Managers and Field Coaches to assist/lead various tasks to ensure successful launch and sustainment of automotive Dealerships on the FSR+ platform.
Job Overview The FSR+ Market Specialist must have the ability to advantageously present and mentor end users for their designated area of a dealer network. The main priorities of FSR+ are to install dealers on the FSR+ tool along with providing on‑going support to maximize dealer adoption and utilization. This will include ensuring all dealer personnel have the support they need to effectively use the software.
What you’ll do
Pre‑Visit (Sustainment) Packets: These packets are given to the FSR+ Field Coach to assist them during an on‑site sustainment visit. As a team, we will be developing the components of that.
Through listening to customer feedback and analyzing data, you will work to establish clear and concise action plans to help increase the efficiency and utilization of the FSR+ tool.
Leverage the use of our Remote Experience tools in conjunction with FSR+ to build a strong, committed dealer base.
Reporting
Monitor dealer’s performance Will need access to Flash Ops Report / Qlik Sense
Trend Analysis – how is the dealership tracking using FSR?
Increasing or decreasing usage month over month
What conversations can we have with these numbers?
Qualifications
A reliable vehicle
Experience analyzing data and building action plans
Comfortable with technology
Teaching mindset, always asking “how can we make this better”
Even Better, You May Have
College degree or currently working towards a degree
Previous experience as a teacher, educator, or in a trainer role
Organized and progressive mindset
Comfortable in a fast‑paced, autonomous workspace
Additional Information MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.
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FSR Market Specialist
role at
MSX International .
Company Description For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry‑leading expertise.
We have combined our deep industry expertise with cutting‑edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction. Our goal is to help our customers reach their full potential and to excel as their global partner of choice.
Job Description FSR+ is an online service reservation software tool built and maintained to enhance the customer’s experience.
As an FSR+ Market Specialist at MSX, you will work with the Market Area Managers and Field Coaches to assist/lead various tasks to ensure successful launch and sustainment of automotive Dealerships on the FSR+ platform.
Job Overview The FSR+ Market Specialist must have the ability to advantageously present and mentor end users for their designated area of a dealer network. The main priorities of FSR+ are to install dealers on the FSR+ tool along with providing on‑going support to maximize dealer adoption and utilization. This will include ensuring all dealer personnel have the support they need to effectively use the software.
What you’ll do
Pre‑Visit (Sustainment) Packets: These packets are given to the FSR+ Field Coach to assist them during an on‑site sustainment visit. As a team, we will be developing the components of that.
Through listening to customer feedback and analyzing data, you will work to establish clear and concise action plans to help increase the efficiency and utilization of the FSR+ tool.
Leverage the use of our Remote Experience tools in conjunction with FSR+ to build a strong, committed dealer base.
Reporting
Monitor dealer’s performance Will need access to Flash Ops Report / Qlik Sense
Trend Analysis – how is the dealership tracking using FSR?
Increasing or decreasing usage month over month
What conversations can we have with these numbers?
Qualifications
A reliable vehicle
Experience analyzing data and building action plans
Comfortable with technology
Teaching mindset, always asking “how can we make this better”
Even Better, You May Have
College degree or currently working towards a degree
Previous experience as a teacher, educator, or in a trainer role
Organized and progressive mindset
Comfortable in a fast‑paced, autonomous workspace
Additional Information MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.
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