BAYADA Home Health Care
Position Overview
BAYADA Home Health Care has an immediate opening for
Client Services Manager
in our
Habilitation Office
based in Lancaster, Nebraska, USA providing services to clients with Intellectual and/or Developmental Disabilities (IDD) and Autism.
Responsibilities
Provide a superior stakeholder experience
Collaborate with stakeholders to maintain established client base and foster strategic and perpetual growth through outreach and professional networking
Establish and maintain lasting relationships with clients, referral sources, payors and community organizations fostering active and open communication with professionalism, clarity and sincerity including solicitation of feedback and promotion of healthy conflict resolution as needed
Collaborate with team members responsible for recruitment and onboarding of field staff responsible for direct support of clients with proactivity to meet evolving needs of established and prospective clients
Foster positive relationships with team members and address any matters of concern with sensitivity, professionalism and timeliness
Collaborate with colleagues in managing team supervision and development opportunities in support of the organization’s mission and goals
Contribute to sustainability of services through effective and efficient coordination of services and administrative responsibilities with monitoring of metrics to ensure integrity of service delivery within fiscal management parameters and framework
Maintain field staff files in compliance with all applicable regulatory and organizational requirements and guidelines
Manage multiple tasks and priorities on a daily basis with focus on capacity‑building and leadership development to promote and sustain program growth
Qualifications
Bachelor’s degree is required
Prior health care office and/or direct support experience preferred
Prior supervisory experience preferred
Demonstrated record of successfully managing increased responsibility (goal achievement)
Ambition to grow and advance professionally
Proficiency with Microsoft Office and generally required professional computer skills a must
Excellent communication and interpersonal skills
Key Skills Customer Service, Client Expectations, Client Requirements, Client Support, Action Plans, Issue Resolution, Account Management, Client Relationships, Service Delivery, Client Service, Client Satisfaction, Client Management, Procedures, Service Level Agreements, New Clients
Why You’ll Love Bayada
BAYADA offers the stability and structure of a national company with the values and culture of a family‑owned business.
Place to Work for Diversity
Newsweek Best Place to Work for Women
Newsweek Best Place to Work (overall)
Newsweek Best Place to Work for Women and Families
Glassdoor Best Places to Work
Forbes Best Places to Work for Women
Mon‑Fri work hours
AMAZING culture
Strong employee values and recognition
Small team at a local office
Growth opportunities
Comprehensive benefits plan: Paid holidays, vacation and sick leave, vision, dental and medical health plans, employer paid life insurance, 401(k) with company match, direct deposit and employee assistance program
To learn more about Bayada benefits an accredited regulated certified and licensed home health care provider BAYADA complies with all state/local mandates. BAYADA is celebrating 50 years of compassion, excellence and reliability. Learn more about our 50th anniversary celebration and how you can join in here.
BAYADA Home Health Care Inc. and its associated entities and joint venture partners are Equal Opportunity Employers. All employment decisions are made on a non‑discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status or any other similarly protected status in accordance with federal, state and local laws. Hence we strongly encourage applications from people with these identities or who are members of other marginalized communities.
Employment Type Full Time
Required Experience Manager
Vacancy: 1
Experience: years
#J-18808-Ljbffr
Client Services Manager
in our
Habilitation Office
based in Lancaster, Nebraska, USA providing services to clients with Intellectual and/or Developmental Disabilities (IDD) and Autism.
Responsibilities
Provide a superior stakeholder experience
Collaborate with stakeholders to maintain established client base and foster strategic and perpetual growth through outreach and professional networking
Establish and maintain lasting relationships with clients, referral sources, payors and community organizations fostering active and open communication with professionalism, clarity and sincerity including solicitation of feedback and promotion of healthy conflict resolution as needed
Collaborate with team members responsible for recruitment and onboarding of field staff responsible for direct support of clients with proactivity to meet evolving needs of established and prospective clients
Foster positive relationships with team members and address any matters of concern with sensitivity, professionalism and timeliness
Collaborate with colleagues in managing team supervision and development opportunities in support of the organization’s mission and goals
Contribute to sustainability of services through effective and efficient coordination of services and administrative responsibilities with monitoring of metrics to ensure integrity of service delivery within fiscal management parameters and framework
Maintain field staff files in compliance with all applicable regulatory and organizational requirements and guidelines
Manage multiple tasks and priorities on a daily basis with focus on capacity‑building and leadership development to promote and sustain program growth
Qualifications
Bachelor’s degree is required
Prior health care office and/or direct support experience preferred
Prior supervisory experience preferred
Demonstrated record of successfully managing increased responsibility (goal achievement)
Ambition to grow and advance professionally
Proficiency with Microsoft Office and generally required professional computer skills a must
Excellent communication and interpersonal skills
Key Skills Customer Service, Client Expectations, Client Requirements, Client Support, Action Plans, Issue Resolution, Account Management, Client Relationships, Service Delivery, Client Service, Client Satisfaction, Client Management, Procedures, Service Level Agreements, New Clients
Why You’ll Love Bayada
BAYADA offers the stability and structure of a national company with the values and culture of a family‑owned business.
Place to Work for Diversity
Newsweek Best Place to Work for Women
Newsweek Best Place to Work (overall)
Newsweek Best Place to Work for Women and Families
Glassdoor Best Places to Work
Forbes Best Places to Work for Women
Mon‑Fri work hours
AMAZING culture
Strong employee values and recognition
Small team at a local office
Growth opportunities
Comprehensive benefits plan: Paid holidays, vacation and sick leave, vision, dental and medical health plans, employer paid life insurance, 401(k) with company match, direct deposit and employee assistance program
To learn more about Bayada benefits an accredited regulated certified and licensed home health care provider BAYADA complies with all state/local mandates. BAYADA is celebrating 50 years of compassion, excellence and reliability. Learn more about our 50th anniversary celebration and how you can join in here.
BAYADA Home Health Care Inc. and its associated entities and joint venture partners are Equal Opportunity Employers. All employment decisions are made on a non‑discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status or any other similarly protected status in accordance with federal, state and local laws. Hence we strongly encourage applications from people with these identities or who are members of other marginalized communities.
Employment Type Full Time
Required Experience Manager
Vacancy: 1
Experience: years
#J-18808-Ljbffr