LinTech Global
Customer Support Center Specialist
LinTech Global, Portsmouth, Virginia, United States, 23703
Title:
Customer Support Center Specialist
Location:
100% Onsite - NMC Portsmouth, Portsmouth Va
Position Overview The CSC Specialist serves as the first point of contact for military and civilians checking in or out of the Command. They will provide walk‑up and telephone support to a 10,000‑person user community employing computer systems and networks. The CSC Specialist will be available for NMCP users Monday‑Friday, 7 am‑4 pm, and on‑call Friday beginning at 4 pm‑Monday at 7 am. The CSC Specialist is responsible for directing customers to correct POCs, providing guidance on account creation, assigning laptops/desktops, and addressing general support questions.
The CSC Specialist will manage incoming calls and in‑person requests for assistance by logging issues and requests using the ServiceNow tool. During on‑call hours, the CSC Specialist will escalates issues as needed to Tier 2 or Tier 3 support teams.
Responsibilities
Provide support for Command Check‑ins and Check‑outs
Serve as the first point of contact for walk‑up customers and document requests for assistance via ServiceNow tickets
Resolve ServiceNow tickets assigned to the CSC from the DHA Help Desk
Resolve issues with blocked CACs during normal working hours
Provide technical support for DoD365 Outlook log‑on and configuration issues
Assist users with data transfer from H: drive to CDRW
Maintain the IMD Asset Management & Inventory Database
Configure and distribute VPN laptops to support NMCP users approved to telework
Replace desktop computers with VPN laptops and docking stations
Provide after‑hours and weekend on‑call support for the DHA Help Desk
Assist with all NMCP Refresh projects as scheduled
Assemble and distribute monitors in response to requests through ServiceNow
Produce weekly ServiceNow reports to IMD Leadership on tickets created and resolved for NMCP and comparable MTFs
Perform other duties as assigned
Qualifications Minimum five years of general IT experience, with at least three years of specialized experience in one or more of the following areas:
Customer service
Help Desk support
PC operating systems
Electronic mail
Proficient use of ServiceNow or another ticket‑tracking system for logging and tracking user support, calls, and tickets
Security+ certification
Compliance with DOD 8570.01M and DoD 8140.01
Current DOD Secret Clearance
Company Description LinTech Global is an award‑winning, ISO 9001:2008 certified, business and GSA contract holder providing diversified Information Technology services to both Civilian and Defense agencies. Services include Software Development, Systems Integration, Data Management, Project Management, Operations & Maintenance, Cybersecurity, and Training and Audio/Visual (AV) Solutions. LinTech has received several recognitions, including rankings on “Top 50 Companies to Watch,” Washington Technology’s Annual “FAST 50,” and Inc. 500’s List of “Fastest Growing Private Companies.” The LinTech Global team is comprised of individuals who are dedicated to the success and sustainability of our customers and their missions. Our combination of technical expertise, big business experience, and small business agility allows us to promptly provide our customers with exceptional IT and engineering solutions.
Benefits
Open Paid Time Off
Paid Holidays
Company‑paid Life/AD&D
Company‑paid Short‑Term and Long‑Term Disability
Health Insurance with Company Contribution
401(k) Plan with Company Match
Employee Recognition Program
Opportunity for Employee Referral Bonus
Opportunity for annual Performance Bonus
And much more!
EEO Statement LinTech Global, Inc. is proud to be an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided based on qualifications, merit, and business need.
All applicants will be considered for employment without attention to race, religion, color, national origin, ancestry, physical or mental disability, medical condition, pregnancy (including childbirth, lactation and related medical conditions), marital status, genetic information (including characteristics and testing), gender, sexual orientation, gender identity or expression, military and veteran status, or any other status protected under federal, state, or local law in the locations where we operate.
If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Human Resources. The Company invites any applicant and/or employee to review the Company’s written Affifirmative Action Plan. This plan is available for inspection upon request.
Application This role requires customer approval, suitability to hold a public trust and successful completion of a pre‑employment background screening. For more information or to apply now, please visit the company’s application portal at https://lintechglobal.applicantpro.com/jobs/3896876-1072791.html. Please do not email your resume; applications are accepted only through the website.
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Customer Support Center Specialist
Location:
100% Onsite - NMC Portsmouth, Portsmouth Va
Position Overview The CSC Specialist serves as the first point of contact for military and civilians checking in or out of the Command. They will provide walk‑up and telephone support to a 10,000‑person user community employing computer systems and networks. The CSC Specialist will be available for NMCP users Monday‑Friday, 7 am‑4 pm, and on‑call Friday beginning at 4 pm‑Monday at 7 am. The CSC Specialist is responsible for directing customers to correct POCs, providing guidance on account creation, assigning laptops/desktops, and addressing general support questions.
The CSC Specialist will manage incoming calls and in‑person requests for assistance by logging issues and requests using the ServiceNow tool. During on‑call hours, the CSC Specialist will escalates issues as needed to Tier 2 or Tier 3 support teams.
Responsibilities
Provide support for Command Check‑ins and Check‑outs
Serve as the first point of contact for walk‑up customers and document requests for assistance via ServiceNow tickets
Resolve ServiceNow tickets assigned to the CSC from the DHA Help Desk
Resolve issues with blocked CACs during normal working hours
Provide technical support for DoD365 Outlook log‑on and configuration issues
Assist users with data transfer from H: drive to CDRW
Maintain the IMD Asset Management & Inventory Database
Configure and distribute VPN laptops to support NMCP users approved to telework
Replace desktop computers with VPN laptops and docking stations
Provide after‑hours and weekend on‑call support for the DHA Help Desk
Assist with all NMCP Refresh projects as scheduled
Assemble and distribute monitors in response to requests through ServiceNow
Produce weekly ServiceNow reports to IMD Leadership on tickets created and resolved for NMCP and comparable MTFs
Perform other duties as assigned
Qualifications Minimum five years of general IT experience, with at least three years of specialized experience in one or more of the following areas:
Customer service
Help Desk support
PC operating systems
Electronic mail
Proficient use of ServiceNow or another ticket‑tracking system for logging and tracking user support, calls, and tickets
Security+ certification
Compliance with DOD 8570.01M and DoD 8140.01
Current DOD Secret Clearance
Company Description LinTech Global is an award‑winning, ISO 9001:2008 certified, business and GSA contract holder providing diversified Information Technology services to both Civilian and Defense agencies. Services include Software Development, Systems Integration, Data Management, Project Management, Operations & Maintenance, Cybersecurity, and Training and Audio/Visual (AV) Solutions. LinTech has received several recognitions, including rankings on “Top 50 Companies to Watch,” Washington Technology’s Annual “FAST 50,” and Inc. 500’s List of “Fastest Growing Private Companies.” The LinTech Global team is comprised of individuals who are dedicated to the success and sustainability of our customers and their missions. Our combination of technical expertise, big business experience, and small business agility allows us to promptly provide our customers with exceptional IT and engineering solutions.
Benefits
Open Paid Time Off
Paid Holidays
Company‑paid Life/AD&D
Company‑paid Short‑Term and Long‑Term Disability
Health Insurance with Company Contribution
401(k) Plan with Company Match
Employee Recognition Program
Opportunity for Employee Referral Bonus
Opportunity for annual Performance Bonus
And much more!
EEO Statement LinTech Global, Inc. is proud to be an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided based on qualifications, merit, and business need.
All applicants will be considered for employment without attention to race, religion, color, national origin, ancestry, physical or mental disability, medical condition, pregnancy (including childbirth, lactation and related medical conditions), marital status, genetic information (including characteristics and testing), gender, sexual orientation, gender identity or expression, military and veteran status, or any other status protected under federal, state, or local law in the locations where we operate.
If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Human Resources. The Company invites any applicant and/or employee to review the Company’s written Affifirmative Action Plan. This plan is available for inspection upon request.
Application This role requires customer approval, suitability to hold a public trust and successful completion of a pre‑employment background screening. For more information or to apply now, please visit the company’s application portal at https://lintechglobal.applicantpro.com/jobs/3896876-1072791.html. Please do not email your resume; applications are accepted only through the website.
#J-18808-Ljbffr