Dick Hannah Dealerships
Digital Quality Associate
Dick Hannah Dealerships, Vancouver, Washington, United States, 98662
Digital Quality Associate
Hybrid (In-Office & Remote) role at Dick Hannah Dealerships. The Digital Quality Associate audits dealership sales systems, CRM usage, digital tools, and customer communications to ensure accuracy, compliance, and consistency across assigned stores.
Compensation & Benefits
Base pay: $26.00/hr – $32.00/hr
Competitive wage: $26-$32 per hour
Paid Time Off: accrues 4 hours per pay period, approx. 96 hours in first year
Paid Holidays: at least 6 per year (after introductory period)
Health benefits: medical, dental, vision, HSA/FSA, life, short/long disability
401(k) retirement plan
Generous PTO and flexible benefits
Responsibilities
Audit CRM usage and sales process compliance across assigned dealerships (task completion, follow-up timeliness, lead handling, documentation standards)
Conduct regular audits of dealership digital tools and third‑party sales platforms (VinSolutions, Conversations, Roadster, ProfitTime)
Review customer communications for professionalism, consistency, and alignment with company standards; document findings and elevate concerns
Audit automated digital processes; validate website functionality across dealer and third‑party sites; review online vehicle listings and pricing for accuracy
Monitor KPIs and data accuracy; identify trends, gaps, or anomalies; elevate findings for further review
Perform test leads to validate lead routing, CRM workflows, data capture accuracy, and response processes; document results and report issues
Prepare and present clear audit summaries and reports to support operational review and corrective planning
Maintain audit documentation, logs, and performance metrics to ensure consistency, transparency, and repeatability of quality reviews
Qualifications
Strong understanding of CRM platforms; VinSolutions experience strongly preferred
Familiarity with dealership digital retailing tools, lead management systems, and automotive websites
Highly organized and extremely detail‑oriented
Strong analytical, documentation, and written communication skills
Ability to identify patterns, inconsistencies, and system‑level process gaps
Ability to work independently with minimal supervision, demonstrating reliability and accountability
Physical ability to use computer hardware and software
Core Values Family, Integrity, Respect, Purpose
EEO Statement We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.
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Compensation & Benefits
Base pay: $26.00/hr – $32.00/hr
Competitive wage: $26-$32 per hour
Paid Time Off: accrues 4 hours per pay period, approx. 96 hours in first year
Paid Holidays: at least 6 per year (after introductory period)
Health benefits: medical, dental, vision, HSA/FSA, life, short/long disability
401(k) retirement plan
Generous PTO and flexible benefits
Responsibilities
Audit CRM usage and sales process compliance across assigned dealerships (task completion, follow-up timeliness, lead handling, documentation standards)
Conduct regular audits of dealership digital tools and third‑party sales platforms (VinSolutions, Conversations, Roadster, ProfitTime)
Review customer communications for professionalism, consistency, and alignment with company standards; document findings and elevate concerns
Audit automated digital processes; validate website functionality across dealer and third‑party sites; review online vehicle listings and pricing for accuracy
Monitor KPIs and data accuracy; identify trends, gaps, or anomalies; elevate findings for further review
Perform test leads to validate lead routing, CRM workflows, data capture accuracy, and response processes; document results and report issues
Prepare and present clear audit summaries and reports to support operational review and corrective planning
Maintain audit documentation, logs, and performance metrics to ensure consistency, transparency, and repeatability of quality reviews
Qualifications
Strong understanding of CRM platforms; VinSolutions experience strongly preferred
Familiarity with dealership digital retailing tools, lead management systems, and automotive websites
Highly organized and extremely detail‑oriented
Strong analytical, documentation, and written communication skills
Ability to identify patterns, inconsistencies, and system‑level process gaps
Ability to work independently with minimal supervision, demonstrating reliability and accountability
Physical ability to use computer hardware and software
Core Values Family, Integrity, Respect, Purpose
EEO Statement We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.
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