Hotel Equities
Front Office Manager - Hotel Paso Del Norte - El Paso, TX
Hotel Equities, El Paso, Texas, us, 88568
Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable
Front Office Manager
for the Hotel Paso Del Norte in El Paso, Texas.
Pay Range:
$65,000 to $70,000 annually based on experience and qualifications.
We welcome you to take a virtual tour of our beautiful historic hotel! 360 Tour of Hotel PDN
P OSITIONS SUMMARY: TO MAINTAIN A HIGH QUALITY OF SERVICES OFFERED TO GUESTS THROUGH MANAGEMENT OF GUEST SERVICES, INCLUDING FRONT DESK, PUBLIC SPACE, BREAKFAST AND HOUSEKEEPING TEAM MEMBERS AS TO MAINTAIN ESTABLISHED OPERATIONAL STANDARDS OF THE HOTEL.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
ASSISTS IN THE EXECUTION OF RESERVATION RESPONSIBILITIES INCLUDING BUT NOT LIMITED TO MAKING/UPDATING/CANCELLING RESERVATIONS, RETURNING PHONE CALLS/EMAIL, AND ENTERING/UPDATING GROUP ROOMING LISTS AND BLOCKS.
INCREASES LEVEL OF GUEST SATISFACTION BY DELIVERY OF AN IMPROVED PRODUCT THROUGH EMPLOYEE DEVELOPMENT, JOB ENGINEERING AND QUALITY IMAGE.
FIELDS GUEST COMPLAINTS, CONDUCTING THOROUGH RESEARCH TO DEVELOP THE MOST EFFECTIVE SOLUTIONS AND NEGOTIATE RESULTS. LISTENS AND EXTENDS ASSISTANCE IN ORDER TO RESOLVE PROBLEMS.
ASSISTS FRONT DESK AGENTS, ROOM ATTENDANTS, BREAKFAST ATTENDANTS, LAUNDRY AND HOUSEPERSONS WITH THE EXECUTION AND PROPER TRAINING OF THEIR DUTIES AS NEEDED.
DUE TO THE NATURE OF THE HOSPITALITY INDUSTRY, EMPLOYEES ARE REQUIRED TO WORK VARYING SCHEDULES TO REFLECT THE BUSINESS NEEDS OF THE HOTEL.
PERFORMS MANAGER ON DUTY RESPONSIBILITIES AS NEEDED.
ASSIST OTHER DEPARTMENTS AS DIRECTED
PLEASE NOTE THIS JOB DESCRIPTION IS NOT DESIGNED TO COVER OR CONTAIN A COMPREHENSIVE LISTING OF ACTIVITIES, DUTIES OR RESPONSIBILITIES THAT ARE REQUIRED OF THE EMPLOYEE FOR THIS JOB. DUTIES, RESPONSIBILITIES, AND ACTIVITIES MAY CHANGE AT ANY TIME WITH OR WITHOUT NOTICE.
REQUIRED KNOWLEDGE / SKILLS / ABILITIES:
MUST HAVE ABILITY TO EFFECTIVELY DEAL WITH INTERNAL AND EXTERNAL CUSTOMERS, SOME OF WHOM WILL REQUIRE HIGH LEVELS OF PATIENCE, TACT AND DIPLOMACY TO DEFUSE ANGER, COLLECT ACCURATE INFORMATION, AND RESOLVE CONFLICTS.
BASIC MATHEMATICAL SKILLS NECESSARY TO OPERATE A CASH REGISTER, MAKE CHANGE, COUNT TOTAL BANK, PREPARE CASH DROPS, AND TOTAL ALL OTHER CHARGES.
ABILITY TO READ, SPEAK AND UNDERSTAND THE ENGLISH LANGUAGE IN ORDER TO COMMUNICATE WITH GUESTS.
ABILITY TO ACCESS AND ACCURATELY INPUT INFORMAITON USING A MODERATELY COMPLEX COMPUTER SYSTEM.
DESIRED SOFTWARE PROFICIENCIES: KNOWLEDGE OF MICROSOFT OFFICE PRODUCTS.
SUPERVISORY RESPONSIBILITIES:
ASSIST IN THE SUPERVISION OF FRONT OFFICE, NIGHT AUDIT, AND HOUSEKEEPING.
EDUCATION / EXPERIENCE:
HIGH SCHOOL DIPLOMA OR EQUIVALENT PREFERRED.
GUEST RELATIONS/SERVICE EXPERIENCE REQUIRED. HOSPITALITY EXPERIENCE PREFERRED.
VALID DRIVER’S LICENSE REQUIRED.
PHYSICAL REQUIREMENTS The individual holding this position must be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
FREQUENCY KEY: NEVER – 0 HOURS; RARE – UP TO 1 HOUR; OCCASIONAL – 1-3 HOURS; FREQUENT – 3-6 HOURS; CONSTANT – 6-8 HOURS
PHYSICAL ACTIVITY
FREQUENCY
SITTING
RARE WALKING
FREQUENT CLIMBING STAIRS
OCCASIONAL CROUCHING/BENDING/STOOPING
FREQUENT REACHING
FREQUENT GRASPING
CONSTANT PUSHING/PULLING
OCCASIONAL NEAR VISION
CONSTANT FAR VISION
CONSTANT HEARING
CONSTANT TALKING
CONSTANT SMELL
OCCASIONAL TASTE
RARE LIFTING/CARRYING(# LBS)
FREQUENT – UP TO 50 LBS. TRAVEL
RARE
Materials / Equipment Used:
OPERATION OF COMPUTER, TELEPHONE, TWO-WAY RADIO
The salary range for this position is $55,000-$65,000 per year, based on experience and qualifications.
Amazing Benefits At A Glance:
$65,000-$70,000 per year, based on experience and qualifications.
Team Driven and Values Based Culture
Medical/Dental/Vision
Vacation & Holiday Pay
Same-day pay available
Employee Assistance Program
Career Growth Opportunities/ Manager Training Program
Reduced Room Rates throughout the portfolio
Third Party Perks (Movie Tickets, Attractions, Other)
401(k) with company match
Employee assistance program
Employee discount
Flexible schedule
Flexible spending account
Life insurance
Parental leave
Referral program
#J-18808-Ljbffr
Front Office Manager
for the Hotel Paso Del Norte in El Paso, Texas.
Pay Range:
$65,000 to $70,000 annually based on experience and qualifications.
We welcome you to take a virtual tour of our beautiful historic hotel! 360 Tour of Hotel PDN
P OSITIONS SUMMARY: TO MAINTAIN A HIGH QUALITY OF SERVICES OFFERED TO GUESTS THROUGH MANAGEMENT OF GUEST SERVICES, INCLUDING FRONT DESK, PUBLIC SPACE, BREAKFAST AND HOUSEKEEPING TEAM MEMBERS AS TO MAINTAIN ESTABLISHED OPERATIONAL STANDARDS OF THE HOTEL.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
ASSISTS IN THE EXECUTION OF RESERVATION RESPONSIBILITIES INCLUDING BUT NOT LIMITED TO MAKING/UPDATING/CANCELLING RESERVATIONS, RETURNING PHONE CALLS/EMAIL, AND ENTERING/UPDATING GROUP ROOMING LISTS AND BLOCKS.
INCREASES LEVEL OF GUEST SATISFACTION BY DELIVERY OF AN IMPROVED PRODUCT THROUGH EMPLOYEE DEVELOPMENT, JOB ENGINEERING AND QUALITY IMAGE.
FIELDS GUEST COMPLAINTS, CONDUCTING THOROUGH RESEARCH TO DEVELOP THE MOST EFFECTIVE SOLUTIONS AND NEGOTIATE RESULTS. LISTENS AND EXTENDS ASSISTANCE IN ORDER TO RESOLVE PROBLEMS.
ASSISTS FRONT DESK AGENTS, ROOM ATTENDANTS, BREAKFAST ATTENDANTS, LAUNDRY AND HOUSEPERSONS WITH THE EXECUTION AND PROPER TRAINING OF THEIR DUTIES AS NEEDED.
DUE TO THE NATURE OF THE HOSPITALITY INDUSTRY, EMPLOYEES ARE REQUIRED TO WORK VARYING SCHEDULES TO REFLECT THE BUSINESS NEEDS OF THE HOTEL.
PERFORMS MANAGER ON DUTY RESPONSIBILITIES AS NEEDED.
ASSIST OTHER DEPARTMENTS AS DIRECTED
PLEASE NOTE THIS JOB DESCRIPTION IS NOT DESIGNED TO COVER OR CONTAIN A COMPREHENSIVE LISTING OF ACTIVITIES, DUTIES OR RESPONSIBILITIES THAT ARE REQUIRED OF THE EMPLOYEE FOR THIS JOB. DUTIES, RESPONSIBILITIES, AND ACTIVITIES MAY CHANGE AT ANY TIME WITH OR WITHOUT NOTICE.
REQUIRED KNOWLEDGE / SKILLS / ABILITIES:
MUST HAVE ABILITY TO EFFECTIVELY DEAL WITH INTERNAL AND EXTERNAL CUSTOMERS, SOME OF WHOM WILL REQUIRE HIGH LEVELS OF PATIENCE, TACT AND DIPLOMACY TO DEFUSE ANGER, COLLECT ACCURATE INFORMATION, AND RESOLVE CONFLICTS.
BASIC MATHEMATICAL SKILLS NECESSARY TO OPERATE A CASH REGISTER, MAKE CHANGE, COUNT TOTAL BANK, PREPARE CASH DROPS, AND TOTAL ALL OTHER CHARGES.
ABILITY TO READ, SPEAK AND UNDERSTAND THE ENGLISH LANGUAGE IN ORDER TO COMMUNICATE WITH GUESTS.
ABILITY TO ACCESS AND ACCURATELY INPUT INFORMAITON USING A MODERATELY COMPLEX COMPUTER SYSTEM.
DESIRED SOFTWARE PROFICIENCIES: KNOWLEDGE OF MICROSOFT OFFICE PRODUCTS.
SUPERVISORY RESPONSIBILITIES:
ASSIST IN THE SUPERVISION OF FRONT OFFICE, NIGHT AUDIT, AND HOUSEKEEPING.
EDUCATION / EXPERIENCE:
HIGH SCHOOL DIPLOMA OR EQUIVALENT PREFERRED.
GUEST RELATIONS/SERVICE EXPERIENCE REQUIRED. HOSPITALITY EXPERIENCE PREFERRED.
VALID DRIVER’S LICENSE REQUIRED.
PHYSICAL REQUIREMENTS The individual holding this position must be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
FREQUENCY KEY: NEVER – 0 HOURS; RARE – UP TO 1 HOUR; OCCASIONAL – 1-3 HOURS; FREQUENT – 3-6 HOURS; CONSTANT – 6-8 HOURS
PHYSICAL ACTIVITY
FREQUENCY
SITTING
RARE WALKING
FREQUENT CLIMBING STAIRS
OCCASIONAL CROUCHING/BENDING/STOOPING
FREQUENT REACHING
FREQUENT GRASPING
CONSTANT PUSHING/PULLING
OCCASIONAL NEAR VISION
CONSTANT FAR VISION
CONSTANT HEARING
CONSTANT TALKING
CONSTANT SMELL
OCCASIONAL TASTE
RARE LIFTING/CARRYING(# LBS)
FREQUENT – UP TO 50 LBS. TRAVEL
RARE
Materials / Equipment Used:
OPERATION OF COMPUTER, TELEPHONE, TWO-WAY RADIO
The salary range for this position is $55,000-$65,000 per year, based on experience and qualifications.
Amazing Benefits At A Glance:
$65,000-$70,000 per year, based on experience and qualifications.
Team Driven and Values Based Culture
Medical/Dental/Vision
Vacation & Holiday Pay
Same-day pay available
Employee Assistance Program
Career Growth Opportunities/ Manager Training Program
Reduced Room Rates throughout the portfolio
Third Party Perks (Movie Tickets, Attractions, Other)
401(k) with company match
Employee assistance program
Employee discount
Flexible schedule
Flexible spending account
Life insurance
Parental leave
Referral program
#J-18808-Ljbffr