Lab
Labcorp Customer Service Support Team Lead
Location: Santa Fe, NM
Work‑Schedule: Monday–Friday, with flexibility required between 6:00 am and 5:00 pm MT.
Actual shift will be determined based on business needs. Work‑Location: Remote based in US
Benefits Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.
Casual, PRN & Part‑Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only.
Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO.
For more detailed information, please refer to the benefits page.
Salary Range $27.50 – $32.00
Job Responsibilities
Manages work assignments by distributing duties and updating responsibilities as needed
Supports leadership with coaching, training, and/or escalated situations
Creates and manages individual projects to support team goals
Acts as a liaison between Labcorp, the customer base and patients
Resolves routine customer requests with products or services via inbound, outbound calls, or the Internet
Speaks with customers in a courteous, friendly, and professional manner using protocol procedures
Inquires, clarifies, and confirms customer requirements and understanding of the solution
Provides additional customer education and information as needed
Qualifies and establishes inbound new customers requesting Labcorp's products and services
Works in multiple databases to research complex issues and questions
Notifies clients of test results in a timely and accurate manner
Reviews test forms for accuracy and reports any discrepancies
Participates in activities designed to improve customer satisfaction and business performance
Performs administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance
Requirements
High School Diploma or GED equivalent required
Prior experience in a leadership role
3+ years working in Women's Health and Genetics Client Services
Knowledge of Microsoft Office suite is required
Experience with Laboratory Information Systems is
Strong verbal and written communication skills and excellent ability to listen and respond
Must be courteous with strong customer service orientation
Excellent multitasking abilities required
Strong flexibility and the ability to manage and adapt to changing priorities quickly
Bilingual in English and Spanish highly desirable
Apply Today! If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!
Equal Opportunity Employer Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind.
We make employment decisions based on the needs of our business and the qualifications and merit of the individual.
Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic.
Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
Accessibility If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility.
For more information about how we collect and store your personal data, please see our Privacy Statement.
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Actual shift will be determined based on business needs. Work‑Location: Remote based in US
Benefits Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.
Casual, PRN & Part‑Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only.
Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO.
For more detailed information, please refer to the benefits page.
Salary Range $27.50 – $32.00
Job Responsibilities
Manages work assignments by distributing duties and updating responsibilities as needed
Supports leadership with coaching, training, and/or escalated situations
Creates and manages individual projects to support team goals
Acts as a liaison between Labcorp, the customer base and patients
Resolves routine customer requests with products or services via inbound, outbound calls, or the Internet
Speaks with customers in a courteous, friendly, and professional manner using protocol procedures
Inquires, clarifies, and confirms customer requirements and understanding of the solution
Provides additional customer education and information as needed
Qualifies and establishes inbound new customers requesting Labcorp's products and services
Works in multiple databases to research complex issues and questions
Notifies clients of test results in a timely and accurate manner
Reviews test forms for accuracy and reports any discrepancies
Participates in activities designed to improve customer satisfaction and business performance
Performs administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance
Requirements
High School Diploma or GED equivalent required
Prior experience in a leadership role
3+ years working in Women's Health and Genetics Client Services
Knowledge of Microsoft Office suite is required
Experience with Laboratory Information Systems is
Strong verbal and written communication skills and excellent ability to listen and respond
Must be courteous with strong customer service orientation
Excellent multitasking abilities required
Strong flexibility and the ability to manage and adapt to changing priorities quickly
Bilingual in English and Spanish highly desirable
Apply Today! If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!
Equal Opportunity Employer Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind.
We make employment decisions based on the needs of our business and the qualifications and merit of the individual.
Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic.
Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
Accessibility If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility.
For more information about how we collect and store your personal data, please see our Privacy Statement.
#J-18808-Ljbffr