Sofitel
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Front Office Manager
role at
Sofitel
Company Description Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Visit https://careers.accor.com/
Emerging as a pioneering French luxury hospitality brand in 1964, Sofitel brings French zest and inspires heartfelt encounters to the most sought‑after destinations worldwide. Seamlessly melding local culture with the French zest for life through remarkable savoir‑faire and generous service, Sofitel is for free‑minded travelers and arts and culture aficionados who have an appreciation for a refined and understated sense of modern luxury.
With over 115 Sofitel and Sofitel Legend hotels in more than 45 countries, our reach is truly global, making the sky the limit for growth opportunities. As our portfolio expands each year, there are ample opportunities to be involved in both our existing properties, and our future openings.
Rate of Pay $68,000.00 - $78,000.00 per annum
Job Description What you will be doing:
Assist the Rooms Operations Manager in all aspects of the department and ensure service standards are followed
Provides support for Reception, Operator Service, Concierge and Guest Services in the daily operational duties for these areas
Consistently offer professional, friendly and engaging service
Ensure proper staffing and scheduling of all Front Office Ambassadors and Assistant Front Office Managers in accordance to productivity guidelines
Assist with bi‑weekly payroll
Participate and lead the hotel upgrade program
Communicate through pre‑shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation
Train Front Office Ambassadors and Assistant Front Office Managers in all front office aspects
Assist guests regarding hotel facilities in an informative and helpful way
Assist and follow up with any guest inconvenience
Review processes and procedures, looking for area of opportunity and putting in place improvement plan
Work with Rooms Operations Manager on action plan to increase employee engagement
Follow departmental policies, procedures and service standards
Follow all safety policies
Other duties as assigned
Qualifications
Previous leadership experience in a similar role required
A minimum of two year’s Front Office management system required
Highly responsible and reliable
University/College degree in a related discipline preferred
Ability to work well under pressure in a fast‑paced environment
Ability to work cohesively as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Physical Aspects of the Position
Constant standing and walking throughout shift
Frequent lifting and carrying up to 50 lbs
Occasional kneeling, pushing, pulling, lifting
Occasional ascending or descending ladders, stairs, ramps
Additional Information
Opportunity to work with a diverse group, representative of over 20 countries worldwide
Experienced group of individuals to train and hone innate skills and abilities
Visa Requirements Must be legally authorized to work in the U.S.A. Sofitel Washington DC Lafayette Square is unable to assist with work authorization.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Other
Hospitality
#J-18808-Ljbffr
Front Office Manager
role at
Sofitel
Company Description Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Visit https://careers.accor.com/
Emerging as a pioneering French luxury hospitality brand in 1964, Sofitel brings French zest and inspires heartfelt encounters to the most sought‑after destinations worldwide. Seamlessly melding local culture with the French zest for life through remarkable savoir‑faire and generous service, Sofitel is for free‑minded travelers and arts and culture aficionados who have an appreciation for a refined and understated sense of modern luxury.
With over 115 Sofitel and Sofitel Legend hotels in more than 45 countries, our reach is truly global, making the sky the limit for growth opportunities. As our portfolio expands each year, there are ample opportunities to be involved in both our existing properties, and our future openings.
Rate of Pay $68,000.00 - $78,000.00 per annum
Job Description What you will be doing:
Assist the Rooms Operations Manager in all aspects of the department and ensure service standards are followed
Provides support for Reception, Operator Service, Concierge and Guest Services in the daily operational duties for these areas
Consistently offer professional, friendly and engaging service
Ensure proper staffing and scheduling of all Front Office Ambassadors and Assistant Front Office Managers in accordance to productivity guidelines
Assist with bi‑weekly payroll
Participate and lead the hotel upgrade program
Communicate through pre‑shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation
Train Front Office Ambassadors and Assistant Front Office Managers in all front office aspects
Assist guests regarding hotel facilities in an informative and helpful way
Assist and follow up with any guest inconvenience
Review processes and procedures, looking for area of opportunity and putting in place improvement plan
Work with Rooms Operations Manager on action plan to increase employee engagement
Follow departmental policies, procedures and service standards
Follow all safety policies
Other duties as assigned
Qualifications
Previous leadership experience in a similar role required
A minimum of two year’s Front Office management system required
Highly responsible and reliable
University/College degree in a related discipline preferred
Ability to work well under pressure in a fast‑paced environment
Ability to work cohesively as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Physical Aspects of the Position
Constant standing and walking throughout shift
Frequent lifting and carrying up to 50 lbs
Occasional kneeling, pushing, pulling, lifting
Occasional ascending or descending ladders, stairs, ramps
Additional Information
Opportunity to work with a diverse group, representative of over 20 countries worldwide
Experienced group of individuals to train and hone innate skills and abilities
Visa Requirements Must be legally authorized to work in the U.S.A. Sofitel Washington DC Lafayette Square is unable to assist with work authorization.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Other
Hospitality
#J-18808-Ljbffr