Mass General Brigham
Clinic/Practice Assistant, Urgent Care
Mass General Brigham, Pembroke, Massachusetts, us, 02359
Site
Brigham and Women's Physicians Organization, Inc.
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
The Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high-quality, low-cost, innovative community-based ambulatory care. This work stems from Mass General Brigham’s unified system strategy to bring healthcare closer to patients while lowering total healthcare costs. The Medical Group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally as well as at physical locations in Massachusetts, New Hampshire, and Maine. The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations, ensuring the appropriate level of care is available to every patient across our care delivery sites.
We are seeking a part‑time, 32‑hour Clinic/Practice Assistant to support practice operations at our fast‑paced Urgent Care centers in South Weymouth and Pembroke! We’re committed to delivering the highest level of care with a smile, and we’re looking for people like you to help us do so! Clinic/Practice Assistants serve as the face of our medical group and play a key role in managing the patient experience on the reception/administrative support side.
Our Urgent Care Centers are designed to provide walk‑in service for minor conditions such as allergies, respiratory infections, sore throats, sports injuries, minor cuts and bruises, and various illnesses requiring immediate non‑emergency medical care in the South Shore region south of Boston. Our qualified, friendly health care providers treat adults and children (age 6 months and up). We know urgent medical situations often happen unexpectedly, so our clinics are open seven days a week, and most visits last less than an hour, so our patients can get back to what matters. Our operating hours are weekdays from 8:00 a.m. – 7:00 p.m., Saturdays from 9:00 a.m. – 3:30 p.m., and Sundays 9:00 a.m. – 1:00 p.m.
The Clinic/Practice Assistant will be scheduled for shifts at both Urgent Care locations: 541 Main Street in South Weymouth, MA and 15 Corporate Park Drive in Pembroke, MA.
The weekly 32‑hour schedule consists of two 12‑hour shifts from 7:30 a.m. to 7:30 p.m. and one 8‑hour shift, which may be scheduled in the morning or afternoon. Weekend coverage is encouraged but not required. Occasional holiday coverage may be requested; however, we're closed on Christmas Day, Thanksgiving Day, and New Years Day.
Job Summary Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check‑in, check‑out duties. Actual job duties may vary by Department.
Essential Functions
Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
Make patient appointments and maintain appointment records.
Greet and assist patients.
Answer telephones, assist callers with routine inquiries, and schedule appointments.
File materials in patient folders, and print appointment schedules.
Process patient billing forms and scan documents to patient medical record/LMR.
Call for patient medical records and laboratory test results.
Open and distribute unit mail or faxes.
Type forms, records, schedules, memos, etc., as directed.
May be required to accept co‑payments.
Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
Acts as "Super User" for scheduling, registration and billing systems.
Provides assistance and training to others in these areas.
May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.
Qualifications Education High School Diploma or Equivalent required
Can this role accept experience in lieu of a degree? No
Licenses and Credentials Certified Medical Administrative Assistant [CMAA] preferred
Experience 2-3 years office experience required
Knowledge, Skills and Abilities
Proficiency with all Office Suite, Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
Ability to use phone system and manage more non‑routine phone calls and solve routine issues as appropriate.
Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e‑mail, memos and letters), and to take complete and accurate messages.
Managing one's own time and the time of others.
Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
Additional Job Details (if applicable) Patients typically come to us when they aren't feeling their best, so it is incredibly important to us that our staff members strive to provide the compassion and emotional support our patients need! The ideal candidate has at least 1 year of relevant medical administrative or clinical experience, particularly in a fast‑paced or high‑volume setting.
Remote Type Onsite
Work Location 541 Main Street
Scheduled Weekly Hours 32
Employee Type Regular
Work Shift Day (United States of America)
Pay Range $17.36 - $24.45/Hourly
EEO Statement 2415 Harbor Medical Associates, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
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Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
The Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high-quality, low-cost, innovative community-based ambulatory care. This work stems from Mass General Brigham’s unified system strategy to bring healthcare closer to patients while lowering total healthcare costs. The Medical Group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally as well as at physical locations in Massachusetts, New Hampshire, and Maine. The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations, ensuring the appropriate level of care is available to every patient across our care delivery sites.
We are seeking a part‑time, 32‑hour Clinic/Practice Assistant to support practice operations at our fast‑paced Urgent Care centers in South Weymouth and Pembroke! We’re committed to delivering the highest level of care with a smile, and we’re looking for people like you to help us do so! Clinic/Practice Assistants serve as the face of our medical group and play a key role in managing the patient experience on the reception/administrative support side.
Our Urgent Care Centers are designed to provide walk‑in service for minor conditions such as allergies, respiratory infections, sore throats, sports injuries, minor cuts and bruises, and various illnesses requiring immediate non‑emergency medical care in the South Shore region south of Boston. Our qualified, friendly health care providers treat adults and children (age 6 months and up). We know urgent medical situations often happen unexpectedly, so our clinics are open seven days a week, and most visits last less than an hour, so our patients can get back to what matters. Our operating hours are weekdays from 8:00 a.m. – 7:00 p.m., Saturdays from 9:00 a.m. – 3:30 p.m., and Sundays 9:00 a.m. – 1:00 p.m.
The Clinic/Practice Assistant will be scheduled for shifts at both Urgent Care locations: 541 Main Street in South Weymouth, MA and 15 Corporate Park Drive in Pembroke, MA.
The weekly 32‑hour schedule consists of two 12‑hour shifts from 7:30 a.m. to 7:30 p.m. and one 8‑hour shift, which may be scheduled in the morning or afternoon. Weekend coverage is encouraged but not required. Occasional holiday coverage may be requested; however, we're closed on Christmas Day, Thanksgiving Day, and New Years Day.
Job Summary Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check‑in, check‑out duties. Actual job duties may vary by Department.
Essential Functions
Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
Make patient appointments and maintain appointment records.
Greet and assist patients.
Answer telephones, assist callers with routine inquiries, and schedule appointments.
File materials in patient folders, and print appointment schedules.
Process patient billing forms and scan documents to patient medical record/LMR.
Call for patient medical records and laboratory test results.
Open and distribute unit mail or faxes.
Type forms, records, schedules, memos, etc., as directed.
May be required to accept co‑payments.
Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
Acts as "Super User" for scheduling, registration and billing systems.
Provides assistance and training to others in these areas.
May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.
Qualifications Education High School Diploma or Equivalent required
Can this role accept experience in lieu of a degree? No
Licenses and Credentials Certified Medical Administrative Assistant [CMAA] preferred
Experience 2-3 years office experience required
Knowledge, Skills and Abilities
Proficiency with all Office Suite, Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
Ability to use phone system and manage more non‑routine phone calls and solve routine issues as appropriate.
Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e‑mail, memos and letters), and to take complete and accurate messages.
Managing one's own time and the time of others.
Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
Additional Job Details (if applicable) Patients typically come to us when they aren't feeling their best, so it is incredibly important to us that our staff members strive to provide the compassion and emotional support our patients need! The ideal candidate has at least 1 year of relevant medical administrative or clinical experience, particularly in a fast‑paced or high‑volume setting.
Remote Type Onsite
Work Location 541 Main Street
Scheduled Weekly Hours 32
Employee Type Regular
Work Shift Day (United States of America)
Pay Range $17.36 - $24.45/Hourly
EEO Statement 2415 Harbor Medical Associates, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
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