Kerry's Car Care
ABOUT US
Drive Automotive Services
operates over 40 full-service auto repair locations across five states. Our brands – Service Street, Pride Auto Care, Kerry’s Car Care, Aloha Auto Care, Elite Auto Repair, Pioneer Automotive, Cinco, and Fulshear Tire & Auto – specialize in top-of-the-line automotive repair and maintenance for all makes and models. We are looking for a qualified Service Advisor/Writer. RESPONSIBILITIES
Greet customers and assist them with any inquiries by phone or in person. Perform vehicle inspection and document customer concerns to enable the technician to properly diagnose and service the vehicle. Document repair orders thoroughly and follow through to ticket/customer completion. Proactively communicate with the Automobile Technician for status updates and any changes that need to be communicated with the customer. Keep customers informed of completion times, service expenses, and possible changes in a timely manner. Know the product well enough to answer characteristic and operational questions regarding the customer’s vehicle. Perform opening and closing procedures and bi‑weekly timekeeping procedures in the absence of the General Manager. Follow all safety protocols by wearing applicable PPE (personal protective equipment). Follow all established procedures (phone scripts, documentation, ordering of parts, customer signature policy, etc.). Perform all other duties as assigned based on the needs of the business. SKILLS/ABILITIES
2–3 years of sales experience. Proficiency in Microsoft Office and computer software. Excellent interpersonal skills, verbal and written communication skills. Ability to identify issues and offer resolutions to customer automobile repair needs and communicate effectively with the customer. Must have initiative and the ability to work in a team‑environment or independently. Excellent organizational skills, attention to detail, and ability to handle pressure. COMPANY BENEFITS
Long‑Term and Short‑Term Disability. Accident & Critical Insurance. Life Insurance. Paid Time Off. Closed Sunday’s. On‑the‑Job Training. Potential bonuses based upon store performance and sales. Employee Discounts. Employee Referral Program. EEO & Accommodations
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Drive Automotive Services is an equal opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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Drive Automotive Services
operates over 40 full-service auto repair locations across five states. Our brands – Service Street, Pride Auto Care, Kerry’s Car Care, Aloha Auto Care, Elite Auto Repair, Pioneer Automotive, Cinco, and Fulshear Tire & Auto – specialize in top-of-the-line automotive repair and maintenance for all makes and models. We are looking for a qualified Service Advisor/Writer. RESPONSIBILITIES
Greet customers and assist them with any inquiries by phone or in person. Perform vehicle inspection and document customer concerns to enable the technician to properly diagnose and service the vehicle. Document repair orders thoroughly and follow through to ticket/customer completion. Proactively communicate with the Automobile Technician for status updates and any changes that need to be communicated with the customer. Keep customers informed of completion times, service expenses, and possible changes in a timely manner. Know the product well enough to answer characteristic and operational questions regarding the customer’s vehicle. Perform opening and closing procedures and bi‑weekly timekeeping procedures in the absence of the General Manager. Follow all safety protocols by wearing applicable PPE (personal protective equipment). Follow all established procedures (phone scripts, documentation, ordering of parts, customer signature policy, etc.). Perform all other duties as assigned based on the needs of the business. SKILLS/ABILITIES
2–3 years of sales experience. Proficiency in Microsoft Office and computer software. Excellent interpersonal skills, verbal and written communication skills. Ability to identify issues and offer resolutions to customer automobile repair needs and communicate effectively with the customer. Must have initiative and the ability to work in a team‑environment or independently. Excellent organizational skills, attention to detail, and ability to handle pressure. COMPANY BENEFITS
Long‑Term and Short‑Term Disability. Accident & Critical Insurance. Life Insurance. Paid Time Off. Closed Sunday’s. On‑the‑Job Training. Potential bonuses based upon store performance and sales. Employee Discounts. Employee Referral Program. EEO & Accommodations
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Drive Automotive Services is an equal opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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