Manga Hotel Group
Hotel General Manager - Hampton Inn & Suites Buffalo Airport
Manga Hotel Group, Cheektowaga, New York, United States
Manga Hotel Group is a private company involved in the acquisition, development and management of high-quality residences and hotels affiliated with prestigious brands such as Hilton, Marriott, Hyatt and Intercontinental Hotels Group. Currently, Manga Hotels owns and operates 34 hotels with over 6000 rooms across Canada and in the United States, 18 food and beverage outlets and 7 residential properties with a number of new properties and developments in the pipeline.
Manga Hotels is dedicated to superior service and growth. With an ethos that excellence goes beyond meeting expectations - we go the extra mile to exceed expectations. Our expertise goes beyond bricks and mortar and guest satisfaction is our number one goal. None of this is possible without a strong team to facilitate and support the company’s continued growth.
Responsibilities
Lead and manage hotel operations to maximize profits and achieve the highest level of guest satisfaction.
Understand P&L statements and react with impactful strategies for property success.
Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurement.
Direct the leadership team in the development and implementation of hotel-wide strategies.
Create a synergistic leadership team and business environment that consistently delivers positive results and continuously strives to improve results.
Be highly visible and interface with guests on a regular basis to obtain feedback on quality of service levels and overall satisfaction.
Analyze service issues and identify trends. Facilitate the development of creative solutions to overcome obstacles and ensure implementation to continually improve guest satisfaction results.
Review sales goals and strategies to ensure alignment with the brand business strategy and proper pricing and positioning of the property in the market.
Support the sales strategy and encourage leadership team to develop effective revenue management strategies and set goals that will drive the property’s financial performance.
Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies.
Responsible for monthly and weekly revenue/expense forecasting.
Participate in preparing annual revenue and expense budgets.
Follow company policies and procedures at all times.
Tour and inspect property on a daily basis and monitor for property cleanliness, safety and security, quality control and exceptional service.
Qualifications We are looking for a Hotel General Manager with at least 5 years of experience at a property with over 120 rooms and Marriott or Hilton experience is preferred.
Job Details Job Type: Full-time
Schedule: Monday to Friday
Weekend availability
Ability to commute/relocate: 4219 Genesee St. Cheektowaga, New York
Benefits Vision insurance
Location Hotel General Manager • Cheektowaga, NY, US
#J-18808-Ljbffr
Manga Hotels is dedicated to superior service and growth. With an ethos that excellence goes beyond meeting expectations - we go the extra mile to exceed expectations. Our expertise goes beyond bricks and mortar and guest satisfaction is our number one goal. None of this is possible without a strong team to facilitate and support the company’s continued growth.
Responsibilities
Lead and manage hotel operations to maximize profits and achieve the highest level of guest satisfaction.
Understand P&L statements and react with impactful strategies for property success.
Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurement.
Direct the leadership team in the development and implementation of hotel-wide strategies.
Create a synergistic leadership team and business environment that consistently delivers positive results and continuously strives to improve results.
Be highly visible and interface with guests on a regular basis to obtain feedback on quality of service levels and overall satisfaction.
Analyze service issues and identify trends. Facilitate the development of creative solutions to overcome obstacles and ensure implementation to continually improve guest satisfaction results.
Review sales goals and strategies to ensure alignment with the brand business strategy and proper pricing and positioning of the property in the market.
Support the sales strategy and encourage leadership team to develop effective revenue management strategies and set goals that will drive the property’s financial performance.
Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies.
Responsible for monthly and weekly revenue/expense forecasting.
Participate in preparing annual revenue and expense budgets.
Follow company policies and procedures at all times.
Tour and inspect property on a daily basis and monitor for property cleanliness, safety and security, quality control and exceptional service.
Qualifications We are looking for a Hotel General Manager with at least 5 years of experience at a property with over 120 rooms and Marriott or Hilton experience is preferred.
Job Details Job Type: Full-time
Schedule: Monday to Friday
Weekend availability
Ability to commute/relocate: 4219 Genesee St. Cheektowaga, New York
Benefits Vision insurance
Location Hotel General Manager • Cheektowaga, NY, US
#J-18808-Ljbffr