Pro Search
Job description
Location: Augusta, Maine
Type: Contract
Job #20378
ProSearch is seeking a skilled Help Desk Analyst to join the IT support team of a confidential client in need of a reliable, tech-savvy professional. This is a full-time opportunity for someone experienced with Windows 10/11, PC and laptop hardware, and who brings excellent communication skills to every interaction.
This role is ideal for someone who enjoys providing technical support, solving problems, and helping users navigate hardware, software, and system-related issues in a professional environment.
Key Responsibilities:
Deliver Level 1 help desk and
technical support
to end users
Troubleshoot
Windows 10/11
issues,
hardware , and
software problems
Support and repair
PCs ,
laptops , printers, and mobile devices
Use
ticketing systems
and
diagnostic tools
to document and resolve service requests
Identify whether issues are related to
hardware ,
software , or system configurations
Escalate unresolved issues to higher-tier support when needed
Communicate clearly with both technical and non-technical users
Maintain accurate records of service calls, actions taken, and final solutions
Follow IT procedures and uphold strong
customer service
standards
Stay up to date with new technologies, tools, and IT best practices
Qualifications:
1–3 years in a
help desk ,
IT support , or
technical support
role
Strong working knowledge of
Windows 10/11
Experience with
PC and laptop hardware
troubleshooting
Familiarity with
ticketing software
and remote support tools
Excellent written and verbal
communication skills
Strong customer focus and ability to work in a team-oriented environment
Organized, detail-oriented, and capable of managing multiple priorities
Why This Role?
Work with a dedicated and professional IT team
Expand your technical skills in a supportive, real-world environment
Opportunity to make a meaningful impact from day one
Competitive compensation and potential for long-term placement
Apply Today This position is being managed by ProSearch on behalf of our confidential client. Please submit your resume so we can reach you directly. We look forward to connecting!
#J-18808-Ljbffr
Location: Augusta, Maine
Type: Contract
Job #20378
ProSearch is seeking a skilled Help Desk Analyst to join the IT support team of a confidential client in need of a reliable, tech-savvy professional. This is a full-time opportunity for someone experienced with Windows 10/11, PC and laptop hardware, and who brings excellent communication skills to every interaction.
This role is ideal for someone who enjoys providing technical support, solving problems, and helping users navigate hardware, software, and system-related issues in a professional environment.
Key Responsibilities:
Deliver Level 1 help desk and
technical support
to end users
Troubleshoot
Windows 10/11
issues,
hardware , and
software problems
Support and repair
PCs ,
laptops , printers, and mobile devices
Use
ticketing systems
and
diagnostic tools
to document and resolve service requests
Identify whether issues are related to
hardware ,
software , or system configurations
Escalate unresolved issues to higher-tier support when needed
Communicate clearly with both technical and non-technical users
Maintain accurate records of service calls, actions taken, and final solutions
Follow IT procedures and uphold strong
customer service
standards
Stay up to date with new technologies, tools, and IT best practices
Qualifications:
1–3 years in a
help desk ,
IT support , or
technical support
role
Strong working knowledge of
Windows 10/11
Experience with
PC and laptop hardware
troubleshooting
Familiarity with
ticketing software
and remote support tools
Excellent written and verbal
communication skills
Strong customer focus and ability to work in a team-oriented environment
Organized, detail-oriented, and capable of managing multiple priorities
Why This Role?
Work with a dedicated and professional IT team
Expand your technical skills in a supportive, real-world environment
Opportunity to make a meaningful impact from day one
Competitive compensation and potential for long-term placement
Apply Today This position is being managed by ProSearch on behalf of our confidential client. Please submit your resume so we can reach you directly. We look forward to connecting!
#J-18808-Ljbffr