Regal Rexnord Corp
Position Overview
Customer Care Advocate serves as the primary contact for requests for orders, quotes, product questions, and other customer inquiries. This role ensures a seamless customer experience through expertise, ownership, accountability, and responsiveness. The Customer Care Advocate will resolve issues with limited authority and offer solutions within the Customer Care department guidelines and adherence to SOPs.
Key Responsibilities
Dedication to 80-20 overserve strategies and continuous improvement.
Collaborates with other teams to drive resolution/shipment on open order reports.
Handles internal & external customer inquiries, quotes & orders, utilizing established SOPs and procedures.
Responsible for building strong customer relationships and delivering customer‑centric solutions.
Support corporate initiatives designed to overserve customers while providing an effortless experience.
Responsible for daily planning and prioritizing of work to meet commitments aligned with organizational goals.
Handles customer escalations with first contact resolution when possible; if not, escalating as necessary.
Work with internal teams with a high sense of accountability and urgency.
Works with internal partners (Credit, Planning, Shipping, etc.) to drive resolution on customer‑impacting issues.
Handles conflict situations effectively with minimal assistance.
Handles customer inquiries with product knowledge.
Works collaboratively with Engineering to increase up‑selling opportunities and verify complex customer requests, including interpreting CAD drawings.
Calls are recorded for training and quality purposes.
Further tasks outlined on RACI & or assigned by leadership.
Required Skills & Qualifications
High School diploma.
2‑3 years of professional Customer Care experience or equivalent work experience.
Experience with business tools such as Salesforce, SharePoint, MS Teams, Windows Operating Systems.
Experience with Oracle &/or SAP (or other ERP systems).
Experience navigating and utilizing corporate websites & eCommerce platforms.
Preferred Skills & Qualifications
Bachelor’s degree preferred.
Mechanical or technical aptitude & ability to read drawings.
Team oriented with the ability to influence others.
Ability to work in a highly dynamic team & fast‑paced environment.
Consistently demonstrates situational adaptability and resourcefulness.
Excellent communication, interpersonal & organizational skills.
Excellent ability to manage daily workload.
Benefits
Medical, Dental, Vision and Prescription Drug Coverage
Spending accounts (HSA, Health Care FSA and Dependent Care FSA)
Paid Time Off and Holidays
401k Retirement Plan with Matching Employer Contributions
Life and Accidental Death & Dismemberment (AD&D) Insurance
Paid Leaves
Tuition Assistance
About Regal Rexnord Regal Rexnord is a publicly held global industrial manufacturer with 30,000 associates around the world who help create a better tomorrow by providing sustainable solutions that power, transmit and control motion. The Company's electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Company's automation offering, comprised of controls, actuators, drives, and precision motors, controls motion in applications ranging from factory automation to precision control in surgical tools.
The Company's end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture.
Regal Rexnord is comprised of three operating segments: Industrial Powertrain Solutions, Power Efficiency Solutions, and Automation & Motion Control. Regal Rexnord has offices and manufacturing, sales and service facilities worldwide. For more information, including a copy of our Sustainability Report, visit RegalRexnord.com.
Equal Employment Opportunity Statement Regal Rexnord is an Equal Opportunity and Aff…
Regal Rexnord is an Equal Opportunity and…
Regal Rexnord is an Equal Opportunity and…
Regal Rexnord is an Equal Opportunity and…
Regal Rexnord is an Equal Opportunity and…
Notification to Agencies Please note that Regal Rexnord Corporation and its affiliates and subsidiaries ("Regal Rexnord") do not accept unsolicited resumes or calls from third‑party recruiters or employment agencies. In the absence of a signed Master Service Agreement or similar contract and approval from HR to submit resumes for a specific requisition, Regal Rexnord will not consider or approve payment to any third‑parties for hires made.
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Key Responsibilities
Dedication to 80-20 overserve strategies and continuous improvement.
Collaborates with other teams to drive resolution/shipment on open order reports.
Handles internal & external customer inquiries, quotes & orders, utilizing established SOPs and procedures.
Responsible for building strong customer relationships and delivering customer‑centric solutions.
Support corporate initiatives designed to overserve customers while providing an effortless experience.
Responsible for daily planning and prioritizing of work to meet commitments aligned with organizational goals.
Handles customer escalations with first contact resolution when possible; if not, escalating as necessary.
Work with internal teams with a high sense of accountability and urgency.
Works with internal partners (Credit, Planning, Shipping, etc.) to drive resolution on customer‑impacting issues.
Handles conflict situations effectively with minimal assistance.
Handles customer inquiries with product knowledge.
Works collaboratively with Engineering to increase up‑selling opportunities and verify complex customer requests, including interpreting CAD drawings.
Calls are recorded for training and quality purposes.
Further tasks outlined on RACI & or assigned by leadership.
Required Skills & Qualifications
High School diploma.
2‑3 years of professional Customer Care experience or equivalent work experience.
Experience with business tools such as Salesforce, SharePoint, MS Teams, Windows Operating Systems.
Experience with Oracle &/or SAP (or other ERP systems).
Experience navigating and utilizing corporate websites & eCommerce platforms.
Preferred Skills & Qualifications
Bachelor’s degree preferred.
Mechanical or technical aptitude & ability to read drawings.
Team oriented with the ability to influence others.
Ability to work in a highly dynamic team & fast‑paced environment.
Consistently demonstrates situational adaptability and resourcefulness.
Excellent communication, interpersonal & organizational skills.
Excellent ability to manage daily workload.
Benefits
Medical, Dental, Vision and Prescription Drug Coverage
Spending accounts (HSA, Health Care FSA and Dependent Care FSA)
Paid Time Off and Holidays
401k Retirement Plan with Matching Employer Contributions
Life and Accidental Death & Dismemberment (AD&D) Insurance
Paid Leaves
Tuition Assistance
About Regal Rexnord Regal Rexnord is a publicly held global industrial manufacturer with 30,000 associates around the world who help create a better tomorrow by providing sustainable solutions that power, transmit and control motion. The Company's electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Company's automation offering, comprised of controls, actuators, drives, and precision motors, controls motion in applications ranging from factory automation to precision control in surgical tools.
The Company's end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture.
Regal Rexnord is comprised of three operating segments: Industrial Powertrain Solutions, Power Efficiency Solutions, and Automation & Motion Control. Regal Rexnord has offices and manufacturing, sales and service facilities worldwide. For more information, including a copy of our Sustainability Report, visit RegalRexnord.com.
Equal Employment Opportunity Statement Regal Rexnord is an Equal Opportunity and Aff…
Regal Rexnord is an Equal Opportunity and…
Regal Rexnord is an Equal Opportunity and…
Regal Rexnord is an Equal Opportunity and…
Regal Rexnord is an Equal Opportunity and…
Notification to Agencies Please note that Regal Rexnord Corporation and its affiliates and subsidiaries ("Regal Rexnord") do not accept unsolicited resumes or calls from third‑party recruiters or employment agencies. In the absence of a signed Master Service Agreement or similar contract and approval from HR to submit resumes for a specific requisition, Regal Rexnord will not consider or approve payment to any third‑parties for hires made.
#J-18808-Ljbffr