Houston Methodist
Quality Outcomes Specialist - Perioperative
Houston Methodist, Houston, Texas, United States, 77246
Quality Outcomes Specialist - Perioperative
Come lead with us at Houston Methodist Willowbrook Hospital. The Quality Outcomes Specialist position is responsible for assessing and facilitating clinical systems and processes to ensure that care delivered is safe, effective, patient-centered, timely, efficient and equitable. This position identifies outcomes variances, takes initiative for timely resolution of potential concerns, and synthesizes an analysis of complex systems, developing and implementing solutions to improve processes and goals. Other responsibilities include supporting and promoting the organization-wide clinical performance improvement/patient safety program and culture and serving as departmental expert for areas of expertise, sharing knowledge, effective tools and educational materials as appropriate.
FLSA Status Exempt
Qualifications Education
Bachelor’s degree in nursing
Master’s degree preferred
Experience
Four years of experience in direct patient care activities in a hospital setting
Two years of experience in Hospital Quality Improvement, Case Management or Utilization Management role preferred
Two years of leadership experience preferred
Licenses and Certifications
Required
Compact Licensure – Must obtain permanent Texas license within 60 days (if establishing Texas residency)
Preferred
CPHQ – Certified Professional in Healthcare Quality (NAHQ)
CPSO – Certified Patient Safety Officer (IBFCSM)
CPPS – Certified Professional in Patient Safety (IHI)
Skills and Abilities
Demonstrates the skills and competencies necessary to safely perform the assigned job
Proficiency in speaking, reading, and writing English
Ability to communicate effectively with patients, physicians, family members, and co‑workers
Knowledge and application of process improvement tools and techniques
Knowledge of regulatory and accrediting standards related to performance improvement
Skill in developing and maintaining interpersonal relationships with a wide variety of healthcare professionals and leadership
Ability to define problems, collect data, establish facts, and draw valid conclusions to demonstrate improvement outcomes
Ability to enter and abstract data using a personal computer and to utilize data for process improvement
Computer skills, including Excel, Word, and PowerPoint
Ability to facilitate performance improvement teams, present data, and promote a collaborative approach toward goal achievement
Ability to work independently and interdependently
Presentation skills and expertise in designing and implementing educational offerings related to clinical quality
Essential Functions People Essential Functions
Leads facility partners to bring expert assessment and problem‑solving skills to ensure reliable, safe systems of care for all patients
Develops and maintains positive working relationships with leadership, physicians, colleagues, and peers; works collaboratively to achieve desired outcomes
Collaborates and effectively communicates to drive a culture of safety and high‑reliability initiatives, partnering with leadership and clinicians to implement improvements and increase safety awareness through mentoring and education
Manages project and process‑improvement expectations to stakeholders, sponsors, and others, advising them on progress, potential issues, obstacles, conflicts or challenges
Service Essential Functions
Serves as a key quality contact with leadership, managers and staff responsible for the execution of corrective actions initiatives/projects and compliance with customer requirements
Supports leadership with the development and implementation of quality improvement and patient safety process changes, making recommendations for unit‑based process change activities and evaluating their effectiveness
Quality/Safety Essential Functions
Facilitates and leads process and performance improvement teams and initiatives, participating in and facilitating unit‑based and departmental process change activities, evaluating effectiveness and sustainability, and making changes as necessary to achieve goals
Tracks, analyzes, and uses data for trending and develops appropriate action plans and strategies in collaboration with clinicians and leadership
Abstracts pertinent information and enters it into department databases using standardized methods and processes to maintain data integrity; presents meaningful reports and analysis with measurement description, statistical information, and benchmarking information; creates and presents executive summaries as needed to various audiences to drive change
Focuses on implementing and reinforcing principles that support a high‑reliability organization; contributes to the continued improvement of patient safety practices, employs evidence‑based practice, and researches high‑reliability practices through national organizations; facilitates systems’ design to hardwire patient safety processes
Finance Essential Functions
Utilizes efficient and cost‑effective work practices with departmental resources and supplies; provides recommendations to reduce expenses
Facilitates performance improvement projects/initiatives to improve outcomes, ultimately impacting hospital finances
Growth/Innovation Essential Functions
Identifies and recommends opportunities for improvement in accordance with hospital leadership
Analyzes and assesses present and future needs, trends, challenges and opportunities related to hospital processes and operations
Communicates innovative and best practices to hospital leadership and clinicians; identifies opportunities to align policy and procedure with regulatory/accreditation requirements
Supplemental Requirements
Work Attire
– Uniform: No; Scrubs: No; Business professional: Yes; Other (department approved): No
On‑Call
– Employees may be required to be on‑call during emergencies; On Call: No
Travel
– Travel specifications may vary by department; May require travel within the Houston Metropolitan area: Yes; May require travel outside Houston Metropolitan area: No
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FLSA Status Exempt
Qualifications Education
Bachelor’s degree in nursing
Master’s degree preferred
Experience
Four years of experience in direct patient care activities in a hospital setting
Two years of experience in Hospital Quality Improvement, Case Management or Utilization Management role preferred
Two years of leadership experience preferred
Licenses and Certifications
Required
Compact Licensure – Must obtain permanent Texas license within 60 days (if establishing Texas residency)
Preferred
CPHQ – Certified Professional in Healthcare Quality (NAHQ)
CPSO – Certified Patient Safety Officer (IBFCSM)
CPPS – Certified Professional in Patient Safety (IHI)
Skills and Abilities
Demonstrates the skills and competencies necessary to safely perform the assigned job
Proficiency in speaking, reading, and writing English
Ability to communicate effectively with patients, physicians, family members, and co‑workers
Knowledge and application of process improvement tools and techniques
Knowledge of regulatory and accrediting standards related to performance improvement
Skill in developing and maintaining interpersonal relationships with a wide variety of healthcare professionals and leadership
Ability to define problems, collect data, establish facts, and draw valid conclusions to demonstrate improvement outcomes
Ability to enter and abstract data using a personal computer and to utilize data for process improvement
Computer skills, including Excel, Word, and PowerPoint
Ability to facilitate performance improvement teams, present data, and promote a collaborative approach toward goal achievement
Ability to work independently and interdependently
Presentation skills and expertise in designing and implementing educational offerings related to clinical quality
Essential Functions People Essential Functions
Leads facility partners to bring expert assessment and problem‑solving skills to ensure reliable, safe systems of care for all patients
Develops and maintains positive working relationships with leadership, physicians, colleagues, and peers; works collaboratively to achieve desired outcomes
Collaborates and effectively communicates to drive a culture of safety and high‑reliability initiatives, partnering with leadership and clinicians to implement improvements and increase safety awareness through mentoring and education
Manages project and process‑improvement expectations to stakeholders, sponsors, and others, advising them on progress, potential issues, obstacles, conflicts or challenges
Service Essential Functions
Serves as a key quality contact with leadership, managers and staff responsible for the execution of corrective actions initiatives/projects and compliance with customer requirements
Supports leadership with the development and implementation of quality improvement and patient safety process changes, making recommendations for unit‑based process change activities and evaluating their effectiveness
Quality/Safety Essential Functions
Facilitates and leads process and performance improvement teams and initiatives, participating in and facilitating unit‑based and departmental process change activities, evaluating effectiveness and sustainability, and making changes as necessary to achieve goals
Tracks, analyzes, and uses data for trending and develops appropriate action plans and strategies in collaboration with clinicians and leadership
Abstracts pertinent information and enters it into department databases using standardized methods and processes to maintain data integrity; presents meaningful reports and analysis with measurement description, statistical information, and benchmarking information; creates and presents executive summaries as needed to various audiences to drive change
Focuses on implementing and reinforcing principles that support a high‑reliability organization; contributes to the continued improvement of patient safety practices, employs evidence‑based practice, and researches high‑reliability practices through national organizations; facilitates systems’ design to hardwire patient safety processes
Finance Essential Functions
Utilizes efficient and cost‑effective work practices with departmental resources and supplies; provides recommendations to reduce expenses
Facilitates performance improvement projects/initiatives to improve outcomes, ultimately impacting hospital finances
Growth/Innovation Essential Functions
Identifies and recommends opportunities for improvement in accordance with hospital leadership
Analyzes and assesses present and future needs, trends, challenges and opportunities related to hospital processes and operations
Communicates innovative and best practices to hospital leadership and clinicians; identifies opportunities to align policy and procedure with regulatory/accreditation requirements
Supplemental Requirements
Work Attire
– Uniform: No; Scrubs: No; Business professional: Yes; Other (department approved): No
On‑Call
– Employees may be required to be on‑call during emergencies; On Call: No
Travel
– Travel specifications may vary by department; May require travel within the Houston Metropolitan area: Yes; May require travel outside Houston Metropolitan area: No
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