111 SKIN SPA/CLINIC at The Plaza Hotel
Assistant Spa Operations Manager
111 SKIN SPA/CLINIC at The Plaza Hotel, New York, New York, us, 10261
Assistant Spa Operations Manager 111 SKIN SPA/CLINIC at The Plaza Hotel•New York, NY, US
Job Description Trilogy Spa Holdings is a professional spa management company dedicated to creating and operating the most innovative, service-centric, and performance-optimized branded spas in the hospitality industry. We currently operate spas in Arizona, California, Colorado, Florida, Nevada, New York, Puerto Rico, and Texas, where there is an enormous opportunity for growth for passionate individuals.
Trilogy inspires those who provide, “Flawless service: Every Guest, Every day.”
We pride ourselves on creating a culture where employees feel valued, appreciated, and take pride in coming to work. As such, desired candidates seek to be a Partner at Trilogy, not merely an employee. If you are driven to succeed and proud to serve others, we want you as part of our team!
JOB SUMMARY
The Assistant Spa Operations Manager (ASOM) supports Spa Leadership by overseeing the daily operations. The ASOM ensures service standards are upheld across the spa team—including Supervisors, Spa Attaches, Spa Attendants, Massage Therapists, and Estheticians—delivering a seamless, luxury guest experience. The ASOM provides effective leadership, fosters team engagement, and drives guest satisfaction while maintaining exceptional customer service standards. Effectively communicates with guests and Spa team to understand their needs and areas of concern, while maintaining a high level of customer service to maximize guest satisfaction and profitability.
ESSENTIAL FUNCTIONS
Adhere to TRILOGY’s “Flawless Service, Every Guest, Every Day” philosophy and Spa policy and procedures.
Anticipate guest needs and uphold Spa and TRILOGY’s service standards for guest service, including FORBES 5 Star criteria.
Interact cooperatively and professionally with guests and spa team, demonstrating respect, sensitivity, and attentiveness, following all company guidelines.
Ensure the spa team maintain safety, sanitation, and disinfection standards, properly clean and sanitize products, rooms, tools and equipment, following TRILOGY and State Governing Boards requirements and guidelines.
Ensure spa team consistently deliver exceptional service by utilizing training materials and incentive programs to monitor performance, document compliance with service standards and policies, and motivate employees for success.
Assist Spa Leadership in coaching and counseling Employee Partners in alignment with TSH policies, ensuring accurate documentation and effective communication with Human Resources.
Assist Spa Leadership in maintaining up-to-date Service Provider licenses and renewals, as needed.
Assist Spa Leadership with Spa Attache, Spa Attendant, and Service Provider schedules, while monitoring labor levels.
Assist Spa Leadership in ensuring all monthly sales goals are properly tracked and achieved.
Oversee the Spa Attache team, managing spa bookings and balancing Spa Providers schedules.
Optimize treatment room utilization through strategic staffing and shift bids.
Oversee sales processes, including chargebacks and bank deposits.
Prepare weekly sales recaps for Corporate Accounting.
Coordinate weekly, end of month, and quarterly Inventory.
Manage purchase orders for retail, supplies, and paper goods.
Coordinate and oversee all required spa training programs, including new hire onboarding and ongoing trainings.
Manage and correct employee timecard entries to ensure accurate timekeeping.
Assist Spa Leadership in spa team performance evaluations and reviews.
Reconcile guest challenges and communicates complaints or maintenance issues to Spa Management.
Assist Spa Leadership with interviews, hiring process, onboarding, and training.
Oversee inventory management, resolving discrepancies, as needed.
Provide guests with a tour of spa facility, when needed.
Perform Manager-on-Duty functions, including, but not limited to, spa opening and closing processes.
REQUIRED EDUCATION AND PREFERRED EXPERIENCE
Must have a minimum of 2-year College Associates Degree or any other combination of education, training and experience that provides the required knowledge, skills and capabilities.
Must have minimum of 1-3 years’ experience in customer service, spa, hospitality, sales and/or retail.
Must have at least 3 years of Supervisor experience.
Ability to learn, maintain knowledge of, and explain all spa treatments and product benefits to spa team and guests.
Must be polished, professional, and have a strong command of both written and verbal English.
Must be organized, proactive, and possess a strong attention to detail.
Must be proficient in Microsoft Office.
Previous experience with Booker, Book4Time, Spa Soft preferred.
CPR and First Aid certified desirable.
BENEFITS/PERKS
Medical, Dental and Vision (FTE only)
401K Matching
PTO – Paid/Holiday Time Off
VTO – Voluntary Time Off
Discounts on Retail Products and Spa Services
COMPENSATION:
$66,300 annual + Benefits
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Job Description Trilogy Spa Holdings is a professional spa management company dedicated to creating and operating the most innovative, service-centric, and performance-optimized branded spas in the hospitality industry. We currently operate spas in Arizona, California, Colorado, Florida, Nevada, New York, Puerto Rico, and Texas, where there is an enormous opportunity for growth for passionate individuals.
Trilogy inspires those who provide, “Flawless service: Every Guest, Every day.”
We pride ourselves on creating a culture where employees feel valued, appreciated, and take pride in coming to work. As such, desired candidates seek to be a Partner at Trilogy, not merely an employee. If you are driven to succeed and proud to serve others, we want you as part of our team!
JOB SUMMARY
The Assistant Spa Operations Manager (ASOM) supports Spa Leadership by overseeing the daily operations. The ASOM ensures service standards are upheld across the spa team—including Supervisors, Spa Attaches, Spa Attendants, Massage Therapists, and Estheticians—delivering a seamless, luxury guest experience. The ASOM provides effective leadership, fosters team engagement, and drives guest satisfaction while maintaining exceptional customer service standards. Effectively communicates with guests and Spa team to understand their needs and areas of concern, while maintaining a high level of customer service to maximize guest satisfaction and profitability.
ESSENTIAL FUNCTIONS
Adhere to TRILOGY’s “Flawless Service, Every Guest, Every Day” philosophy and Spa policy and procedures.
Anticipate guest needs and uphold Spa and TRILOGY’s service standards for guest service, including FORBES 5 Star criteria.
Interact cooperatively and professionally with guests and spa team, demonstrating respect, sensitivity, and attentiveness, following all company guidelines.
Ensure the spa team maintain safety, sanitation, and disinfection standards, properly clean and sanitize products, rooms, tools and equipment, following TRILOGY and State Governing Boards requirements and guidelines.
Ensure spa team consistently deliver exceptional service by utilizing training materials and incentive programs to monitor performance, document compliance with service standards and policies, and motivate employees for success.
Assist Spa Leadership in coaching and counseling Employee Partners in alignment with TSH policies, ensuring accurate documentation and effective communication with Human Resources.
Assist Spa Leadership in maintaining up-to-date Service Provider licenses and renewals, as needed.
Assist Spa Leadership with Spa Attache, Spa Attendant, and Service Provider schedules, while monitoring labor levels.
Assist Spa Leadership in ensuring all monthly sales goals are properly tracked and achieved.
Oversee the Spa Attache team, managing spa bookings and balancing Spa Providers schedules.
Optimize treatment room utilization through strategic staffing and shift bids.
Oversee sales processes, including chargebacks and bank deposits.
Prepare weekly sales recaps for Corporate Accounting.
Coordinate weekly, end of month, and quarterly Inventory.
Manage purchase orders for retail, supplies, and paper goods.
Coordinate and oversee all required spa training programs, including new hire onboarding and ongoing trainings.
Manage and correct employee timecard entries to ensure accurate timekeeping.
Assist Spa Leadership in spa team performance evaluations and reviews.
Reconcile guest challenges and communicates complaints or maintenance issues to Spa Management.
Assist Spa Leadership with interviews, hiring process, onboarding, and training.
Oversee inventory management, resolving discrepancies, as needed.
Provide guests with a tour of spa facility, when needed.
Perform Manager-on-Duty functions, including, but not limited to, spa opening and closing processes.
REQUIRED EDUCATION AND PREFERRED EXPERIENCE
Must have a minimum of 2-year College Associates Degree or any other combination of education, training and experience that provides the required knowledge, skills and capabilities.
Must have minimum of 1-3 years’ experience in customer service, spa, hospitality, sales and/or retail.
Must have at least 3 years of Supervisor experience.
Ability to learn, maintain knowledge of, and explain all spa treatments and product benefits to spa team and guests.
Must be polished, professional, and have a strong command of both written and verbal English.
Must be organized, proactive, and possess a strong attention to detail.
Must be proficient in Microsoft Office.
Previous experience with Booker, Book4Time, Spa Soft preferred.
CPR and First Aid certified desirable.
BENEFITS/PERKS
Medical, Dental and Vision (FTE only)
401K Matching
PTO – Paid/Holiday Time Off
VTO – Voluntary Time Off
Discounts on Retail Products and Spa Services
COMPENSATION:
$66,300 annual + Benefits
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