Labcorp
Job Title:
Customer Service Support Representative
Location:
Raritan, NJ (onsite)
Labcorp seeks a Customer Service Support Representative to work with physician offices, hospital laboratories, patients, and internal customers to ensure all client needs are addressed accurately and efficiently. The role involves providing product education and handling a wide variety of questions while ensuring a world-class customer experience.
Pay Range:
$18.25–$22 per hour.
Work Schedule:
Monday – Friday, 11:00 AM – 7:30 PM.
Benefits:
Employees scheduled 20+ hours per week are eligible for comprehensive benefits including medical, dental, vision, life, STD/LTD, 401(k), PTO/FTO, tuition reimbursement, and EPP. Employees
Responsibilities
Act as a liaison between Labcorp, the customer base, and patients.
Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet.
Speak with customers in a courteous, friendly, and professional manner using protocol procedures.
Inquire, clarify, and confirm customer requirements and understanding of the solution.
Provide additional customer education and information as needed.
Qualify and establish inbound new customers requesting Labcorp's products and services.
Research complex issues and questions using multiple databases.
Notify clients of test results in a timely and accurate manner.
Review test forms for accuracy and report any discrepancies.
Participate in activities designed to improve customer satisfaction and business performance.
Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance.
Requirements
High School Diploma or GED equivalent required.
Associate’s degree or higher preferred.
Previous experience in a customer service role.
Experience in a contact center/call center environment preferred.
Prior experience in the healthcare industry (e.g., physician’s office or hospital) highly desirable.
Knowledge of Microsoft Office suite required.
Experience with Salesforce.com and/or Laboratory Information Systems preferred.
Strong verbal and written communication skills with excellent listening and response ability.
Courteous with strong customer service orientation.
Excellent multitasking abilities required.
Strong flexibility and ability to manage and adapt to changing priorities quickly.
Bilingual in English and Spanish highly desirable.
Labcorp is proud to be an Equal Opportunity Employer. We strive for inclusion and belonging in the workforce and do not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered in accordance with applicable law.
We encourage all to apply. If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.
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Customer Service Support Representative
Location:
Raritan, NJ (onsite)
Labcorp seeks a Customer Service Support Representative to work with physician offices, hospital laboratories, patients, and internal customers to ensure all client needs are addressed accurately and efficiently. The role involves providing product education and handling a wide variety of questions while ensuring a world-class customer experience.
Pay Range:
$18.25–$22 per hour.
Work Schedule:
Monday – Friday, 11:00 AM – 7:30 PM.
Benefits:
Employees scheduled 20+ hours per week are eligible for comprehensive benefits including medical, dental, vision, life, STD/LTD, 401(k), PTO/FTO, tuition reimbursement, and EPP. Employees
Responsibilities
Act as a liaison between Labcorp, the customer base, and patients.
Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet.
Speak with customers in a courteous, friendly, and professional manner using protocol procedures.
Inquire, clarify, and confirm customer requirements and understanding of the solution.
Provide additional customer education and information as needed.
Qualify and establish inbound new customers requesting Labcorp's products and services.
Research complex issues and questions using multiple databases.
Notify clients of test results in a timely and accurate manner.
Review test forms for accuracy and report any discrepancies.
Participate in activities designed to improve customer satisfaction and business performance.
Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance.
Requirements
High School Diploma or GED equivalent required.
Associate’s degree or higher preferred.
Previous experience in a customer service role.
Experience in a contact center/call center environment preferred.
Prior experience in the healthcare industry (e.g., physician’s office or hospital) highly desirable.
Knowledge of Microsoft Office suite required.
Experience with Salesforce.com and/or Laboratory Information Systems preferred.
Strong verbal and written communication skills with excellent listening and response ability.
Courteous with strong customer service orientation.
Excellent multitasking abilities required.
Strong flexibility and ability to manage and adapt to changing priorities quickly.
Bilingual in English and Spanish highly desirable.
Labcorp is proud to be an Equal Opportunity Employer. We strive for inclusion and belonging in the workforce and do not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered in accordance with applicable law.
We encourage all to apply. If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.
#J-18808-Ljbffr