Arrowhead Engineered Products
Customer Service - Technical Product Specialist
Arrowhead Engineered Products, Boise, Idaho, United States, 83708
Customer Service - Technical Product Specialist
Join to apply for the Customer Service - Technical Product Specialist role at Arrowhead Engineered Products. Summary
The Technical Product Specialist provides expert-level technical support and product expertise across a diverse portfolio of powersports product lines. This highly specialized role requires a deep understanding of mechanical principles, diagnostic proficiency, and the ability to analyze complex technical inquiries related to product application, fitment, installation, and performance. The specialist serves as a critical liaison, facilitating effective communication and problem resolution between end-users, internal teams, and external vendors. Duties
Advanced Technical Product Support
Deliver accurate solutions to complex technical assistance from customers, customer service, and sales teams Address inquiries regarding specifications, applications, fitment, and installation procedures Specialized Fitment Analysis
Conduct thorough product fitment reviews based on customer vehicle configurations Recommend suitable or alternative products based on performance needs Report fitment inconsistencies to Product Managers to support catalog improvements Technical Liaison And Problem Resolution
Act as a central technical liaison between end-users, vendors, Product Line Managers and Warranty and Returns team Claims And Warranty Support
Investigate and resolve product issues, including mispack/mislabel errors Collaborate with warehouse teams and Product Managers to determine replacement strategies and gather data for vendor improvements Review and authorize warranty claims for HardDrive and Sedona/Raceline products, applying failure analysis and warranty guidelines Custom Configuration & Special Orders
Design and configure custom wheel and tire kits based on customer specs Assign new part numbers as needed Communicate with warehouse teams to ensure accurate kit assembly Process unique or non-standard product orders, including replacements Vendor Warranty Fund Management
Manage and reconcile vendor warranty fund accounts (e.g., SP1, System 3) Ensure compliance with vendor-specific warranty policies Other Duties
Perform other duties assigned to support the technical expertise and operational efficiency of the department Education and Qualifications
High school diploma or GED 3+ years of hands-on mechanical experience with powersports or automotive vehicles 3+ years in a technical support or service-related role within the powersports/motorcycle/automotive industry Bachelor’s degree preferred Certifications from UTI/MMI or equivalent technical training programs preferred Physical Demands
While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk through warehouse environment; use hands to finger, handle or feel; and reach with hands and arms; carry up to 50lbs. The employee may be required to sit for prolonged periods. Working Conditions
Heated and air-conditioned office and/or warehouse environment. Seniority Level
Mid-Senior level Employment type
Full-time Job function
Other Industries
Motor Vehicle Manufacturing
#J-18808-Ljbffr
Join to apply for the Customer Service - Technical Product Specialist role at Arrowhead Engineered Products. Summary
The Technical Product Specialist provides expert-level technical support and product expertise across a diverse portfolio of powersports product lines. This highly specialized role requires a deep understanding of mechanical principles, diagnostic proficiency, and the ability to analyze complex technical inquiries related to product application, fitment, installation, and performance. The specialist serves as a critical liaison, facilitating effective communication and problem resolution between end-users, internal teams, and external vendors. Duties
Advanced Technical Product Support
Deliver accurate solutions to complex technical assistance from customers, customer service, and sales teams Address inquiries regarding specifications, applications, fitment, and installation procedures Specialized Fitment Analysis
Conduct thorough product fitment reviews based on customer vehicle configurations Recommend suitable or alternative products based on performance needs Report fitment inconsistencies to Product Managers to support catalog improvements Technical Liaison And Problem Resolution
Act as a central technical liaison between end-users, vendors, Product Line Managers and Warranty and Returns team Claims And Warranty Support
Investigate and resolve product issues, including mispack/mislabel errors Collaborate with warehouse teams and Product Managers to determine replacement strategies and gather data for vendor improvements Review and authorize warranty claims for HardDrive and Sedona/Raceline products, applying failure analysis and warranty guidelines Custom Configuration & Special Orders
Design and configure custom wheel and tire kits based on customer specs Assign new part numbers as needed Communicate with warehouse teams to ensure accurate kit assembly Process unique or non-standard product orders, including replacements Vendor Warranty Fund Management
Manage and reconcile vendor warranty fund accounts (e.g., SP1, System 3) Ensure compliance with vendor-specific warranty policies Other Duties
Perform other duties assigned to support the technical expertise and operational efficiency of the department Education and Qualifications
High school diploma or GED 3+ years of hands-on mechanical experience with powersports or automotive vehicles 3+ years in a technical support or service-related role within the powersports/motorcycle/automotive industry Bachelor’s degree preferred Certifications from UTI/MMI or equivalent technical training programs preferred Physical Demands
While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk through warehouse environment; use hands to finger, handle or feel; and reach with hands and arms; carry up to 50lbs. The employee may be required to sit for prolonged periods. Working Conditions
Heated and air-conditioned office and/or warehouse environment. Seniority Level
Mid-Senior level Employment type
Full-time Job function
Other Industries
Motor Vehicle Manufacturing
#J-18808-Ljbffr