Program Manager

Program Manager The Program Manager is responsible for overseeing the daily operations and service delivery of residential and community programs supporting individuals with developmental disabilities. This role ensures consistent regulatory compliance, promotes a positive organizational culture, and upholds the agency's mission and values. Working closely with the Executive Director and leadership team, the Program Manager leads staff, coordinates individualized supports, ensures quality outcomes, manages risk, and supports strategic initiatives, census development, and operational growth.

Responsibilities

overseeing daily operations of sponsored residential services

supervising and supporting regional program staff

monitoring service delivery

ensuring adherence to safety and regulatory standards

acting as a liaison among individuals served, families, guardians, and community partners

collaborating with leadership to develop and implement budgets

providing on-call support and responding to crises

implementing and tracking corrective action plans

representing the agency in professional meetings

participating in data-driven leadership and growth planning meetings

coordinating with other Program Managersassisting in developing and maintaining communication

supporting strategic goals

Qualifications

a bachelor's degree in human services, social work, psychology, or a related field

a minimum of two years of professional experience supporting individuals with intellectual and/or developmental disabilities

preferred experience in a supervisory, leadership, or program management role

a valid driver's license

ability to communicate verbally and in writing

good organizational skills and attention to detail

proven supervisory skills

capability of working flexible hours

the ability to travel between service sites, staying overnight as necessary

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