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Thrivent

Administrative Assistant

Thrivent, Rochester, Minnesota, us, 55905

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Summary Emerald Financial Group is a growing independent financial services practice of Thrivent. We take a broad-based approach to help our clients achieve multiple financial goals. With over 100 years of financial industry experience backing our practice, we’re primed for continued growth. Our team is committed to delivering exceptional service and building lasting relationships with our clients. We have a friendly, genuine, family-like team whose passion shines through our work each and every day.

Position Summary We are looking for a determined and energetic Administrative Assistant to join our team as the backbone of our operations. The right candidate for this role will be detail-oriented, operationally focused, and highly motivated. Are you someone who enjoys going the extra mile to provide an exceptional customer experience, and find excitement, not stress, in managing client scheduling and administrative tasks then this is the position for you!

Position Overview As the first point of contact for visitors and callers, the Administrative Assistant plays a key role in delivering outstanding customer service and ensuring smooth office operations. This role requires excellent organizational skills, the ability to coordinate calendars, handle scheduling conflicts, and maintain clear communication with all parties. You will be responsible for greeting guests, answering and directing phone calls, managing correspondence, and supporting general office activities in a professional and efficient manner. The administrative assistant is employed by Emerald Financial Group. Compensation ranges between $20-24/hr dependent upon experience.

Compensation and benefits

Competitive pay and performance-based bonuses

Medical, Dental, and Vision Benefits after 90-day introductory period

Retirement savings plan with company match

Paid time off

Holiday Pay

Professional development opportunities

Hours: 8:00am- 5:00pm

Location(s): Rochester, MN

Job Description Position Roles/Responsibilities/Accountabilities

Coordinate and schedule appointments, meetings, and events for internal teams and clients, ensuring that schedules are optimized and conflicts are minimized

Update the contact management system with client/member contact and preference information (Salesforce)

Greet clients and visitors when they arrive to our practice

Answer all incoming calls and disperse them and any messages appropriately

Process applications to the point of signature

Complete paperwork and documentation accurately

Maintain office supply inventory and processing mail

Maintain internal mailing lists, birthday card lists, and monthly calling lists

Ensure the reception and common areas are kept clean, organized, and presentable at all times

Completes other miscellaneous tasks as assigned

Position Qualifications

Previous experience working as a receptionist in a professional services firm desired

Expert knowledge of Office applications

Knowledge of CRM systems, phone systems and office equipment

Ability to maintain integrity of sensitive/confidential information

Ability to identify issues and find solutions quickly, keeping operations running smoothly while experiencing frequent interruptions

Competencies

Professional, friendly, and approachable demeanor

Excellent verbal and written communication skills, and you’re comfortable interacting with clients and colleagues

Meticulous and highly organized, ensuring all tasks are completed with accuracy

Punctual and reliable, with a strong work ethic

As part of Emerald Financial Group's recruiting/hiring/contracting process, a verification of a candidate's background will be made to complete the hiring/contracting process. In addition, fingerprints will be taken for submission to the Federal Bureau of Investigation for review against nationwide fingerprint records.

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